I had the most incredible experience purchasing paints at this location!! I had walked in the…read morestore, curious of browsing paint colours (for a basement), and the wittingly kind and generous customer service rep Cameron helped me beyond any other staff I've met in a service role. They were an expert at answering all my paint questions, while juggling 3 other customers, and took as much time with me as I needed. I was given genuine, sound advice on materials I needed, paint quality and colour combinations, and was offered every means of making it an affordable experience. I can't wait to paint again so I can go back! I've already recommended this location and Cameron to all my friends and colleagues! Thanks!

Having decided to redesign my six room condo, I chose Primetime Paint & Paper for their extensive…read moreselection and helpful, friendly employees. One lady was particularly helpful in completing the first two rooms. She was an enthusiastic collaborator, even asking for photos of the work so far. To complete the other four rooms, it took several tries to find times good for both of us. I didn't want to miss out on her exquisite taste in helping me choose from so many fine products. At least twice I spoke with the manager to confirm available time with her, and adjusted my visit to the time he confirmed she would be available. I arrived, and the manager informed me she wasn't yet free, so I agreed to wait. After fifteen minutes she came to me and apologized for the delay. We resumed the immediate phase of the order, which would have completed the third room. We came to some decisions and completed much of the order when the manager interrupted. He wanted her at the cash register immediately, and announced loudly that she had been with 'this gentleman' for an hour. I informed him I had only been in the store for twenty-five minutes. He responded nastily, 'You're not the only customer here, sir!" She started to tally my sales so far, during which he got even angrier, telling her she had spent enough time with 'this gentleman' and wanted her at the other cash station at once. I was completely stunned. She quietly apologized and explained this was not unusual. I paid for the order and she walked away even though we had been unable to complete it. I stood there in total shock. We had yet to finish even the current order, much less choose any of the remaining products. I had waited so long to resume the project that I felt frankly assaulted by such bizarre behaviour I had never experienced before. Now ignored, I didn't know what to do. I then protested to him that I was still in the middle of a big order. He smiled innocently and said, "Why do you sound so angry, sir?" I was speechless; finally, I asked him why he wanted to lose such a large order. With an insincere smile, he asked "Why are you so angry, sir?" That's when I noticed the three people in line cringing. I picked up the two gallons of paint I had bought so far and started to leave when he said softly, "See you soon, sir." I turned, and said, "I don't think so." As I left, another employee looked at me apologetically. The result of this experience was that it disrupted the completion plans because I had no idea where else I could go to find help even half as good on such an expensive project.

Very nice workers and amazing customer service. Everyone working at the store was very friendly.read more

I have been using them for years. Last year I had trouble getting just the right shade of green,…read moremixing colours at home until I got what I needed. I took it in to Cooks and asked if they could create that colour for me. They did. Perfect match. They track what I have ordered before so that I can repeat and are always full of good advice.

This is a great store with very experienced staff that can give expert advice on all painting…read moreapplications and have top quality products. Cheaper wall paint can be purchased anywhere. That's not the focus of what they sell. They have a good selection of mid to top quality paint products and finishes and also wallpapers, adhesives and accessories. Proprietor Tom, has many years of personal painting experience. This is the best store in this area of Danforth and east of Main St., across from Canadian Tire.and available close street parking They can give you good advice on what products to use and preparation and application techniques. Recommended.

while now and finally had the opportunity to make it into the showroom. The layout is quite nice…read moreand they have a wall showing off their colours. Natalie helped us by showing samples of the colours I had in mind and was extremely nice with any questions we had. She even suggested additional colours (Ammonite) that could be an alternate idea. After some discussion with my husband, we purchased two different sample pots (Elephants Breath and Ammonite). She also included a wallpaper sample I was looking into. It was neat to know that their wallpapers are done with their own in-house colours. Natalie had mentioned how to test our sample pots and we took her advice. Elephant Breath it is! It's a little on the pricy side with the paint but if you want good quality you have to pay for it! I'm willing to pay more just for the service alone.

Amazing service at the Toronto Showroom (just before stay at home order took effect in Toronto)…read more The sales representative (her name was Natalie or Tracy...sorry cannot remember her name for certain) was just WONDERFUL! She took the time to look at my samples for the kitchen and help suggest shades of grey paint that might work. She also showed me (and gave me samples) of wallpaper. The sales rep that afternoon (April 5) was just amazing! The quality of the products they have are amazing. Unfortunately, I was looking for a particular light shade of grey but the colours from F & B all have more of a cream colour look (not quite what I am looking for). Nevertheless, the quality of the paint and the customer service at the Toronto Showroom is exemplary! They even followed up with a phone call to check if there was any further assistance that I would need...I will definitely go back to F&B in the future and would highly recommend them!

Best by far in every way. Lots of places sell paint, but no place gives service better than this…read more 10 stars!

Gary is a wonderful man, matches paint perfectly and is very kind and patient. His son was born…read morewhen I was still nursing in obstetrics and is now taller than his father! 90 years old now, amazing!~ Love the Van Goh painting on the side~well done! Also, love the family photos for the anniversary!

Have been shopping at this wonderful hardware store for 30+ years! Always excellent service and…read morevery rare that they don't carry what I'm looking for! Also, the best spot in the area to have keys made.

Lovely, friendly staff assisted me in obtaining the correct type of varnish for my project. They…read morehave Toronto Maple Leaf keys! I got one for my neighbour as my spare key! Easy peasy in and out!

Amazing selection of paints and their library of wallpaper is phenomenal…read more The staff is friendly and informative, especially Fern! The wallpaper recommendations are all spot on.