I have used Crossroads several times over the past several years. I'm currently having therapy…read moreafter rotator cuff surgery. Everyone is so helpful. It's a friendly atmosphere. I really wouldn't consider going anywhere else.

*Keep looking if you are in need of Physical Therapy…read more I called this place to get some physical therapy done as it was recommended by my doctor following surgery. When I called and asked if they had a PT program for my condition, they did not but where confident they could 'come up with something' to fit the condition. Strike one! Already I was a bit skeptical. When I told them what I was looking for, in regards to modalities, to accompany my PT program, they didn't have them and tried to talk me out of asking for those. Strike two! I wanted to schedule an appointment to just see how things were at this place, but they were into high-pressure tactics and said that they would only see me to do an initial intake consultation, which was not free. They told me to bring my script with me, but the doctor did not issue one (and I'll explain in a second why). All of a sudden, they couldn't see me or take me on as a PT client until I had a script. I called my doctor's office and was stunned to learn that this Crossroads was lying to me!! My doctor's office informed me that my state was a Direct Access State for PT and that a script was not needed. I called Crossroads back and confronted them with the fact that they lied to me about this. All of a sudden the owner/main PT got on the phone and oh how the story changed - "Well, while it is true that a script is not required, we still like to have one." I told him he was breaking the law in my state by forcing people to bring in a script when it was not needed. Strike three! STAY CLEAR OF THIS PLACE. Also, they were one of the highest priced PT centers in my area. They billed you for ever 15 minutes you were actually there. Ridiculous!! If your insurance doesn't cover PT or you don't have insurance, be prepared to shell out A LOT of money to go here! They clearly were in the business to rake in the moolah. When I asked about a cash-paying patient discount, as I learned other PT centers in my area offered that, they said that they would not do that. It was full price or no services at all. Everything was billed piecemeal. VERY EXPENSIVE. Do yourself a favor and shop around before you go with this place for your PT needs.

Horrible facility. Mother spent three weeks and showed zero progress from the the day she arrived…read moreto the day she lefts

My mother was taken here after she was released from the hospital from the flu and COPD. Upon…read morearrival there were two girls that came to the car and help us carry in her belongings. They were very very nice and respectful and made us aware of everything that was going to happen. The food here was very very good but not always hot one brought to her room. She had physical therapy and occupational therapy during the week and on the weekends she had a little break. All the nurses were exceptional and were very helpful with anything she needed. I would highly recommend this rehab facility coming from a family of healthcare providers we know what we're looking at and I truly have to say this place was amazing. If you or a family member need any type of rehab please send them here you won't be disappointed and they will be home in no time from all the great care they will receive

my mom was transferred to Julia manor in 2011 from meritis medical center. her collarbone was…read morebroken at the time, but nurses would toss her back and forth without sympathy of her pain, and she was unable to speak or move, she could only whisper that she was in pain but ignored. she was denied pain medication for long periods of time every day and she died there after being with them for less than 2 months. I feel she wasn't cared for like she should have been. the nurses there would not answer our questions or provide updates and had no empathy or sympathy toward her at all.

Julia manor is a great place. The staff is great and the food is good. They also really know what…read morethey are doing and helped me recover from a hip replacement. I would definitely recommend this place.

It was better than some nursing homes but not great. Beds are uncomfortable, nursing assistants…read moreunderstaffed, especially at night when one person might have 30 residents to care for. Food varies from inedible to pretty good; watery soup, raw chicken, overcooked vegetables refrigerator-cold hamburger buns, on the negative side. Positives: signature salad, bacon, bisques, baked goods. Roomy with decent decor, TVs often too loud. Rehab staff very good, helpful and encouraging. All staff need to wear name tags with LARGE PRINT NAME AND POSITION, facing out please. Residents are not showered with adequate frequency.

I honestly cannot say enough positives about Cumberland Crossings. The management and staff are all…read moreso helpful, caring and considerate of all family needs surrounding the caring for your elderly parent(s). Mine spent time in the personal care unit prior to transitioning to an independent cottage. The director, Dave Manton and his staff made all of the transitions seamless and easy. It is such an emotional process when parents give up their home to move into more long-term retirement care. The help we have received cannot be calculated in mere dollars, as it has been invaluable. We too compared other care facilities and none measured up to CC standards and quality of community. It is truly a gem of a place located in the lovely town of Carlisle, PA.

My mother stayed at Citizens back in 2019 for about 3 months. She had fallen and had a broken wrist…read moreand a touch of congestive heart failure. She has some dementia but she was treated lovingly by the staff at Citizens. My brother and I were able to come be with her during the day. When she was strong enough to go to the cafeteria, we went with her. The staff couldn't have been nicer and by the end it was like staying with family. She had first rate physical therapy and speech that not only got her up and walking but saw her cognitive powers greatly improve. She had been bound to a wheelchair before that.

I was in a major auto accident in 2006 and received a Traumatic Brain Injury. After my recovery, a…read moredriving therapist pulled my license because I was unsafe. After getting a restricted January license I stated working with Tim Jones at Rehabilitation of Frederick. Today I just passed my driver's license re-examination and had my license re-instated. It's taken term years, but I'm finally back. Thank you Tim!!!