I went to this salon because the other one was jam packed. The ladies greeted me and asked me what…read moreI wanted to do. I told then I wanted to try the acrylic ones having seen them on it. The lady insisted I get the SNS type since it was so much better so I asked her if it's a similar price and she just said yes without giving me a price. I sat down. The whole process took about 45mins with the additional length that was added. Overall I'm satisfied with the way it looks, but would have been nice to know what I was paying at the end.

Disclosure: I was offered a reduced rate to return to Nail Beauty Lounge and experience it under…read morenew management. This review is as completely honest as it would have been had I paid full price. Staff were not aware I was reviewing their services at the time. I called to book my appointment for a mani/pedi and hung up before realising I wasn't asked for my name or contact number. However, this wasn't an issue when I arrived and, after my feedback, has been addressed with staff. There is a decent range of colours to choose from; mostly OPI and some Essie (possibly China Glaze as well but can't confirm). There's also a good selection of fun glitter and textured polishes which I find can be lacking in other salons. I chose regular polish but I could see what looked to be a good range of shellac and gel polishes also if that's your thing. I was shortly called through to a pedicure chair and enjoyed the foot spa and massage chair action while I was waiting. The filing, shaping and sole scrub all went well (apart from the usual squirming during the ticklish sole scrub). The cuticle scrape and trim also went well and I was happy to not have any bleeding cuticles this time as I find quite often happens. The leg scrub is still quite vigorous and borders on painful and unfortunately the rinse off jet was initially scalding hot to the point of burning and made me jump and yell. A little refinement in this area would make it more enjoyable. A hot towel wipe off was a nice touch. It was then time to move over to the manicure station and the same technician performed my manicure. One unusual thing was that she pushed my cuticles back with her own thumb nail which I'd never seen before but actually preferred as being a gentler alternative to the scraper. Drying is the old school fan method and a coat of finishing spray to end. The horrendous easy listening muzak that I was subjected to during the last visit is "burned and buried" and entertainment was the Victoria's Secret runway shows on TV which was an improvement, even if I did have to tolerate a live performance by Justin Beiber. I was impressed that Anthony had taken the time to contact me via Yelp and was seeking feedback on the changes he was making to the business. This shows a strong desire to improve and an understanding that the customer experience is vital to success!

So happy with my nails. Excellent service and great care taken to not damage my nails when removing…read moreall Shelak. Will definitely be a regulat customer

Great salon where I wasn't overcome by fumes. The staff are professional and polite. What was…read moreinteresting was to see the number of regular customers coming in the door to make an appointment, and the staff acknowledging them by name.

I'm not a regular mani pedi person but I thought why not pamper myself. This place is not the usual…read morenail salon lined with a factory of women in masks and a strong smell of glue. No no. This is like walking into a relaxing day spa. The decor is modern, white and calming. The staff welcomed me and asked if I wanted a water whilst I was waiting. Still or sparkling. I also also chose my nail colour, paparazzi pink. When ready I walked over to the long mani table. I had the signature treatment. It included a soak, nail filing, hand scrub, massage, and nail polish. It cost $65 for 45 min, which is pretty reasonable if you want the works. They also do pedis and have a podiatrist to manage any others ailments you may have. How many nail spas have that? I'd love to come back for a pedi.

So far I have had excellent service from start to finish. The ladies treat you like a queen, with…read moreprofessionalism and courtesy. I will be coming back regularly for my pedicure

i was a mid-day walk in and was immediately taken in. They were extremely friendly and quick…read more honestly probably the best sns nails ive gotten and an all around good experience. I dont think it's because my technician really went particularly above and beyond (although they did answer all of my questions and were informative and I felt very comfortable), but i do think they're just a good person who is good at their job and passionate about doing a good job.

I visited this salon today. Very unhappy about the service!…read more Manicure was shocking. As shown in the photos, you can see dead skin and nail polish around my nails. The whole manicure process was painful as the woman was doing this so hastily...even her colleague admitted that when I showed her my nails. One of my nails was bleeding a bit. One finger turned out murky as shown in the photo. My nails have nail polish around them. She tried to remove one spot with nail file!! Then she left and started working on someone else's nails without even asking if I was happy. My two thumbs look different as she filed the top of one so much that it became flat on top. They were not even apologetic!! Terrible service! Not professional in attitude or work.

I love Crystal Nails. I've been going here since before they had to change their name from Isis…read more(unfortunate coincidence). Everyone's always friendly and welcoming. My sisters and I love coming here. They always do a great job of my nails and remember me even if I haven't been in for a while. They're affordable and do a great job. Highly recommend.

Standards have definitely slipped in the last year. Hurried work. Lack of attention to detail. Will…read morenot be returning.

It's not often that I have a pedicure and a manicure and thought I'd treat myself…read more I popped into the shop (opposite the fruit & veg in the Newton Gardens Shopping Centre) to make the appointment a few days ahead and to ask the cost. They do welcome walk ins although you may have to wait, or go shopping and come back. My appointment was right on time and I was taken to a chair (in a row of five) for the pedicure. Whilst my feet were undergoing the soaking, cuticles being pushed back, nails cut and shaped, heels scraped, the chair was giving me a back massage. The nails were painted and then I was taken to a table for the manicure. I did have ask for excess nail polish to be removed from the skin on the top of my foot as it was accidentally marked by the staff member. If I didn't say anything it would have been left like that as she was wanting to usher me to the table. The manicure consists of cuticles being pushed back, excess removed, nails cut and shaped and painted. The girl swapped over with another lady who massaged my hand. Upon paying I found out that I had been verbally misquoted and it was considerably more. I would suggest that a quote be written by staff on the appointment card. The staff use their native language between each other and their English language is hard to understand. Even though the costs are reasonable, I've given three stars based on the language barriers which perhaps was the cause of the incorrect price quoted.

New spot.Staff is very friendly, the salon is clean and roomy and they spent a lot of time on my…read morehands and nails. Great place.

Great salon. Sns nails are great. Have been going there now for nearly a year and always come out…read morehappy. They are a family business and lovely

Lovely salon, calm and relaxing atmosphere with exceptional technicians. We drive miles to come…read morehere and wouldn't go anywhere else.