I'm writing this to protect others from making the same $18,000+ mistake I did. After two years with ProGreen's Natural Supreme Turf and its supposedly superior ProFlow backing, my yard is unusable, my money is gone, and ProGreen has done nothing but waste my time with broken promises and revolving-door representatives who never are around long enough to see anything through. I'll give ProGreen this: the turf looks genuinely great, and I regularly get compliments on it. That's exactly why I chose it. The other reason I chose ProGreen specifically was their assurance that it was an excellent option for dog owners. On both counts, the reality has not lived up to the promise. The single biggest failure is the odor from dog urine. On any warm day above 70°F, my front and back yards smell like a sewer. And you don't need to own a dog for this to happen! If your turf is anywhere near a sidewalk, which most front yards are, dogs walking by will urinate on it. That's all it takes. The ProFlow backing was sold to us as a premium drainage solution, but it doesn't drain at all. Urine pools and runs to the edges, then bakes in the sun. I cannot use my own yard, and visitors notice the smell from the porch. ProGreen has been attempting to resolve this for over 2 years. The VP of Operations, Logan, came out, smelled the turf firsthand, acknowledged the problem, and admitted there had been a manufacturing defect. This led to the turf being replaced with one they claimed would drain better, but it didn't help. The smell returned immediately, worse than ever, even on cool, cloudy days. That's not a repair; that's confirmation that the product is fundamentally defective. I'm now on my seventh primary contact at ProGreen in two years, because the previous reps were all fired or quit. Missed appointments, unfulfilled commitments, and zero continuity mean that every time I get close to a resolution, I have a new rep who knows nothing about my case. At this point, it seems intentional to avoid warranty work or to give me my money back for a failed product. They've since stopped responding to my emails asking when they will be coming out to address the acknowledged warranty repairs needed to hide the seams after the turf replacement. This product was marketed as a premium turf and was pet-friendly. Two years and multiple failed repair attempts later, I can say without any hesitation: it is neither. I asked for a full refund, and they stopped responding. If you want to install turf anywhere where a dog could pee on the turf and value being able to enjoy your own yard, stay far away from ProGreen! read more

Here is a copy of the letter we sent to ProGreen in response to their demand for payment: As you can see, we requested they contact us to resolve the dispute. They instead tried to put a lien on our property. Now they are sending us to collections, for a job that is still not complete - with a contract that was not signed by the homeowner. ONE: The work is still not complete as of October 31, 2024. (in fact it is not complete as of Nov 18, 2024) TWO: The original installation team walked off the job due to a dispute with either the installation Supervisor (Raul) or ProGreen. THREE: After the original installation team left, we were advised to "guard" our property and we were asked by the installation Supervisor (Raul) to watch his tools for fear the first team may come back and retaliate by vandalizing our property and/or his tools. This was very concerning and stressful. We had to be sure someone was home and watching things 24/7. We did not sign up for that. FOUR: The second installation team delivered the rocks to the wrong location, which caused delay, they were also delayed because one of the workers borrowed the company truck and caused it to be impounded, another company truck would not start, and it went on like that. FIVE: Against our wishes, the second installation team that was brought in, worked way past dark, with no light, which may explain the seam issues. It was also very noisy for our neighbors. SIX: After repeated calls to your corporate office to address these issues as well as get a timeline for completion, i.e. to fix major seams, there was no return call until August 27, 2024. SEVEN: A supervisor came to the residence on August 27, 2024, and conceded that there was still work that needed to be complete. The seams needed a lot of attention and there was fill that still needed to be done. These were his words. EIGHT: In this same meeting, on August 27, 2024, this supervisor was threatening and intimidating, touting his MMA background and telling us how he has hurt people. While this was unprofessional, concerning, invasive and presumably intended to intimidate us and keep us quiet, we still wanted to know what kind of compensation we should expect for all the issues, drama, problems, and delays we experienced, not to mention we wanted a final completion date. When we asked this, the supervisor started actually, screaming at us- that we better pay, or he will put a lien on our home. He called us losers and threatened us. On this same afternoon, we went to Denver Police Department, District 2 and filed a police report that is public record. We have not decided whether to press charges or who will be included in the complaint. NINE: We have pictures, and video of the Installation Supervisor passed out drunk in his truck in our driveway with his truck running and beer in his lap. We also have doorbell camera footage of your supervisor bringing the beer to the workers mid-day. This has all been shared with the Supervisor at ProGreen. TEN: The work was promised to be completed in 1-2 days, and while it is still not complete, it wasn't even to the point where it is now for 5 days which caused us to postpone our outdoor event. ELEVEN: You did not get the signature of the owner of the property on the contract for service. TWELVE: Interest should not be calculated, just as payment is not due, until the job is complete, which it is not at this time. FURTHER ACTION REQUESTED: Please contact the property owner to resolve this dispute. We would like to resolve this in a fair manner. read more

We could not be happier with our yard! We moved into a new build home about 7 months ago and have been dealing with the mud pit backyard with two dogs and two small kids, not ideal to say the least. Evan came out and assessed our property and gave me the whole run down on turf, different products and what to expect. We signed a proposal and two weeks later Pablo and his crew came to install, Pablo was SO PROFESSIONAL. Highly impressed to say the least, we have quite a large yard and the project was done in two days and it's beyond what we could have hoped for. Thank you to the whole team and specifically Evan and Pablo. Recommend 1000000% if you're considering turf. Thanks Again!! read more

I had a great experience with ProGreen of Denver from the beginning to the completion of the project. I met Evan at the Home and Garden show who then came out to give me a quote for the turf. He listened to what I was trying to accomplish and took the time to discuss some options. Once I made the decision to use them, the process to completion of the project was seamless. Pablo and his team installed the turf and they were professional and friendly. Pablo answered all of my questions during the installation. Both my front and back yard looks great! I asked for a race track like feature around my backyard so that my grandson can drive his electric car around the new turf. My grandson loves it! read more

ProGreen - Artificial Turf Near Me - Denver, Colorado

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Great experience with ProGreen! I had several companies come out and give me estimates to install artificial turf in my back yard and I had by far the best experience with ProGreen. Vincent was helpful in providing design and turf suggestions and left me a few samples to check out. They provided me with the most affordable quote and were able to get me on their schedule quickly. The team that came for the install, led by Raoul, were professional and respectful. They communicated the processes and treated my property and home with respect. And of course- the results! I am so happy with my newly turfed backyard! They did an excellent and thorough job and I am excited to enjoy this spring and summer without having to maintain a lawn :) read more

We got turf for our backyard in Denver. It turned out great and when the turf became uneven and settled in, they came back out and made changes to flatten the area. Highly recommended beautiful turf read more

ProGreen - Turf and rock completed by the company - Artificial Turf Near Me - Denver, Colorado

We hired ProGreen to install K9 grade artificial turf in our brand new dog run. They were, by far, the best company we've worked with for our home improvement projects! ProGreen was friendly, communicative, and willing to work around our budget. They showed up on time for both the complimentary consult and the installation. They were even able to schedule our installation 3 weeks earlier than initially planned! The workers did a great job - the entire turf installation only took 1 day. Our dogs love the high quality turf and so do we. Thanks ProGreen! read more

ProGreen - Our dog, Chance, frolicking on his new turf! - Artificial Turf Near Me - Denver, Colorado

ProGreen was referred by a friend. Raul Solórzano was very attentive, professional and his friendly workers completely installed the artificial grass within two days. All I can say is our yard stands out and people stop or slow down to see how beautiful the yard looks. After the snow melts our yard is still green and beautiful. No more watering or mowing and comes with a 15 year warranty. read more

While I thought I had one enough research before starting the process, I learned so much more from Clint and David. They answered all of my questions, educated me and steered me in the right direction for what I wanted in the long run. I will definitely be back for future projects. Thanks Clint and David -it was a pleasure working with you two. Jim LInk read more

If I could give negative stars I would give them -10. I can't even review the service because it was never provided. We paid a massive down payment and scheduled to have our turf installed, but the team never showed up to install it. I could not get in touch with anyone over on the ProGreen team, and when I did get a hold of someone (after 2 hours), he told me "well, sometimes our jobs don't always start or finish on time." Lovely. Then I got the GM on the phone, who had the biggest attitude and told me that I was being irrational and kept on interrupting me and not letting me explain myself. Overall, I'm fighting to get my deposit back because I don't support businesses that are rude, unprofessional and unethical. read more

Amazing job. I am so in love with my backyard. I decided to get more work done with ProGreen. They guys were nice and quiet my dogs didn't even know they were there. I have a complicated backyard and they had to be creative and did an amazing job. I am excited to get more work done with ProGreen totally recommend them. Thanks again. read more

Buy Beware! I first left a 5 star review with ProGreen but have now changed it to a 1 star after the poor treatment from Eric the Manager. We purchased the K9 Deluxe, the turf looks great. The problem is that the installers did not put any infill on our turf that we paid for which we unaware of. As a result and the pet odor became a problem from the very start. We did everything we could to clean and control the order but nothing worked. Finally, we had an advisor from their office out to take a look at the problem. He suggested we add 600lds of infill but first have the old infill power raked out. When we went to power rake the turf no infill came out it wasn't present at all. When I bought this to their attention Eric of ProGreen Denver wouldn't own up to the mistake nor honor the warranty on the installation. Even after their own advisor offered a solution. I end up spending over $300 purchasing the infill and doing the work myself. I'll never use them again!! read more

The process for setting up the initial appointment and the install date went smoothly. My lawn now looks great!

I had ProGreen's artificial sod installed replacing a botched attempt by another company. I can't say enough. Let me give you two anecdotes that best exemplify the quality of their product. After having it installed, we let our dogs out. One of our dogs literally did a jig on the grass! I wish I had caught it on video. He, they, love it! About a week after having it installed, I was watering a planter in that area. I looked down and thought to myself, "Hmmm, need to remember that I'll need to mow this in about a week." It looks that real! I've always had lawns of natural grass. In other words, I'm no newbie. Of course, I had a pretty good laugh at my own expense. But, after the first experience, sure was glad I was laughing again. It does get hot. I called and ProGreen recommended a new product, ProGreen Cool. It's an organic product that captures moisture and then releases it to cool the grass. It works. If you are going to have kids or pets or just bare feet on the sod, spend the money to have this put on the grass. Let me sum this up. This product is epic! Lots of choices. The installers were attentive to detail, polite, and were patient with me and my concerns. The follow up by the office to any concerns has been great. You won't regret choosing ProGreen. read more

A great experience from beginning to end. Brody worked with us step by step and suggested a few changes to our ideas. Nicole helped us out when we had payment questions. All in all a great experience and our pet turf looks great! read more

So I contact progreen to see about getting turf seamed and cut for my yard. They 1 dont show up for the appointment that I took half the day of work off to wait for them and their 3 hour window and say they forgot to put me on the schedule, even though I double verified the time with them. Then, when they do show up, quote me $400, I say great lets do it, they say they will call to schedule a date. Days go by, no call, i have to reach back out again, they then say we won't work with the turf you have, you have to purchase it from us and it will be about $4000. Unethical read more

We had Progreen install turf to replace grass in our small yard for our dog. Everything started out great with the company the salesman was professional and on time. Once we purchased and decided to get the turf installed the construction crew was a night mare and didn't follow install directions as written by the salesman. Although the turf does look great now, hence the two stars. I wish Progreen would have used a better construction/install crew. read more

Huge shout out to ProGreen (Denver)! We had separately purchased some recycled turf to cover an old sand volleyball pit and when we had questions they offered tips and made suggestions to us despite never having worked with them before. After having some folks back out on unrolling the massive rolls for us, Progreen was not only super responsive in providing a quote to us, but squeezed us in quickly, tamped the ground, and rolled out our turf under 2 hours!! We are so grateful to the entire team for all the hard work in helping us create a fun play space for our kids! read more

is a very nice company the guy's is honest, friendly The time line is perfect I really loved the job super recommended