This is a review of Progressive Auto Insurance and not an individual office. My car was recently damaged as it was parked out front of my house on the road. I called Progressive 800 number and file a claim. I was contacted the next day and was told that since it was parked and someone hit it and drove off it falls under no fault claim that has a 250 deductable instead of the 500 I expected. O was set up at Caliber Collision to bring my car in the next week. I brought it in and the manager said right off the bat " I see you hit a pole" I corrected him and told him how it happened. 10 days later they call me and said it was ready. Never heard from my insurance company the entire time other than to set up appointment. When I picked up my car I was told my deductible was 500 not 250 and I asked why. They said I had hit a pole and I was at fault. They contacted the insurance Rep to have him call and tell me this. He said he just the Progressive adjuster said it was a pole and it was my fault. I paid the 500 but told them I was not happy. My adjuster that I originally spoke with called me and told me she had just found out that the adjuster said it was a pole that no vehicle could make the damage from 12 inches up to 30 inches up. The adjuster was a Caliber employee not Progressive. The same person that took me out to show me the car and told me they knew it was a pole because of the Safety Yellow paint. WRONG paint was white. I was called a liar., They accused my granddaughter who had parked the car in front a liar and I demanded to speak with another supervisor. I was finally contacted by another Rep and was given the same song and dance. I sent an email with the damage to my agent along with a vehicle that could make the damage. I had a measuring tape in both pictures showing how it lined up. I then requested to speak with a supervisor and finally got a call. We spoke and she said she had seen my email but she didn't see the pictures and she stuck with the adjuster that said it had yellow paint. So I asked her if she was telling me that I file insurance fraud and she said no . She offered to send my money back but refused to list it as a no fault accident. I told her I did not want her money and I could no longer do business with someone that considers me a liar. I am heading out today to change insurance and will be posting this everywhere I can on social media read more