During my pregnancy, I kept on hearing that I have to pick a pediatrician sooner rather than later…read more This was especially stressful during COVID as I couldn't go and tour the offices. This office was referred to me by a close friend who has two young children, but I didn't want to go to the first office referred to me right off the bat. That is why I placed several calls to other pediatrician offices. This office immediately stood out. And now, even after going for my son's two month wellness check up, I know for sure I made the right decision. Right off the bat, from my initial call, the office manager was extremely informative. She sent me paperwork prior to our first visit and let me know how things would go about after my son was born. I was instantly relieved as they explained what needs shortly after birth. Our first visit (and the others right after, because our son was a bit on the smaller side) were just as informative as my initial phone call. I also had a visit with their lactation specialist who was super cool, easy-going, and very reassuring. She is there every Tuesday, and you could book an appointment just to see her or book an appointment to see her on the same day your child has and appointment. They also have a great protocol put into place for COVID. You wait in your car and once you arrive you text the office to check-in. They text you back with a number for where you can wait in the waiting room. Appointments are very well spaced out and I feel safe visiting each time. They have several doctors at the practice, and we've seen three of them so far and they all have been great. The nurse staff is awesome as well. After today's two month check up I noticed that our nurse recognized our son, which was very refreshing. The office itself is very clean, and fun for children. Each room has a different theme and there's also a huge fish tank in the center of the waiting room, very entertaining for children. Finally, I do have to speak to their telehealth system. A few weeks back we had a question and didn't know if it was serious enough to bring our baby boy in. We set up the app and booked a telehealth appointment and within 30 minutes we saw one of the doctors, virtually. He was empathetic that we were first time parents and reassured us that our baby was OK and we were doing a good job. If I could praise this place more I would. I am super comfortable with my baby being treated here, and look forward to him growing with this office.

I was a patient at this office and only very recently left because we moved out of the area. A lot…read moreof the doctors and staff are fine, but one recent incident was completely inappropriate and has left me feeling very uncomfortable. During a brief insurance lapse of just a few weeks, when my 2-year-old with asthma began coughing, I reached out for help getting his usual medication -- and the entire experience was unnecessarily cold, bureaucratic, and dismissive. I was told that because I hadn't filled that prescription since April (less than a year ago), we'd need to come back in person, even though it was clearly on record. I was also told there were no refills left, but CVS confirmed there actually was one -- which they refused to transfer from our old pharmacy on Long Island. When I tried to clarify what to do next, the front desk repeatedly talked over me -- even after I calmly said, "I'm still speaking" -- and then hung up. A doctor called back at one point and left a voicemail saying, "Call if you need anything," but when I did, I was told the doctor wouldn't speak with me and that I'd need to wait until Monday for the office manager. It's now Wednesday, and no one has called me back. Most concerningly, I was repeatedly shamed for not taking my son to a local doctor -- even after explaining that we were temporarily uninsured and trying to avoid hundreds of dollars in fees for what should have been a simple refill of a medication already on record, prescribed for a 2-year-old child with asthma. One staff member even accused me of not bringing my son in for months, which was both untrue and completely inappropriate. He is fully up to date on all well visits and vaccines per AAP guidelines -- I simply hadn't needed to bring him in because he hadn't been sick until now. The lack of compassion and communication was deeply disappointing. I'm a concerned mother trying to prevent my toddler's asthma from turning into something serious while waiting a few days for insurance to restart. It shouldn't take this much effort, or meet this much indifference, to get a necessary medication for a young child. Ironically, the same week this happened, the office was still calling and texting me to schedule well visits -- so perhaps their systems, and their approach to patient care, both need some reevaluation.

Dr. Banks was my pediatrician/primary care physician for 26 years and I recently aged out of her…read morepractice. She is an extremely knowledgeable and compassionate doctor, and I highly recommend her.

Dr. Banks was my children's pediatrician and I recently had the pleasure of taking my granddaughter…read morefor a check up! Highly recommend!

I can't say enough great things about this concierge pediatrics office. From the moment you become…read morea patient - you feel genuinely cared for--not rushed or treated like just another appointment on the schedule. All the doctors are incredibly attentive, patient, and thorough. They take the time to listen to every concern, answer questions in detail, and explain things in a way that actually puts you at ease. You never feel dismissed, which is so rare these days. We love seeing Dr Levine, Dr Jassey & nurse Sam! What really sets this practice apart is the accessibility. Being able to reach the doctor directly when something comes up--without long waits or jumping through hoops--is invaluable especially as a parent. It brings a level of peace of mind that's hard to put a price on. I cannot recommend enough. I use them for both my kids and my in laws do as well. The office itself is clean, calm, and welcoming, and the staff is just as kind and helpful as the physician. Every interaction has been positive and reassuring. If you're looking for personalized, high-quality pediatric care where your child is truly known and cared for, this is it. I'm so grateful we found this practice!

These Drs are very good and caring. It's two Drs they know who you are and know your child's…read morehistory. Someone is always there and when my son was born they opened the office for me and just saw my son and told me not to worry. I now live further away and still make the trip to them for both my children. In a world where most Drs are herding their patients like cattle and are factories with insane waits it is absolutely amazing to find a place where the Drs remember you and care.

Great, thorough care. Open 7 days and always on call. The doctors even came to the hospital to…read moreexamine each of our newborns, no other doctors are doing that these days!

I had my first visit here on Monday for my newborn daughter who was born prematurely. I felt the…read morepractice was very organized, clean and followed several COVID protocols. When meeting with the doctor I felt she did a full exam and also answered many of my questions. I even called the next day when my daughter had a very difficult time feeding and another doctor called me back within the hour to discuss my concerns and gave me suggestions to further try. Overall, I'm looking forward to our experiences at this practice in the future.

DO NOT GO TO THIS PRACTICE!! The office staff is beyond incredibly rude. They are condescending,…read moreinsulting and obnoxious to patients. Downright disrespectful never waste your time going here!!! Zero stars. Pathetic group of people.

Absolutely an amazing Doctor with a friendly staff!!! They are welcome and very accommodating!! I…read moream very happy with this practice and I would definitely recommend them!!

I am now 24 and when i lived in NY Dr Screnci was my primary doctor for over 14 years. I have gone…read moreto many doctors since for physicals or when I am sick. I compare every doctor to Dr Screnci and not one has lived up to her skill set. She is the most intelligent person I have ever met in my life. I truly trust her with my life. I would still go to her if I could. She was good with me through the years where I had a fear of going to a doctor and still continued to be into my teenage years where my questions were endless. I owe getting over my fear of doctors to her and the staff. She truly got it right every time I never doubted her expertise. Every doctor appointment I have been to since I have left with frustration and confusion. She always has such patience even after working all day and seeing a boatload of patients, she still took the time to answer my questions that were insignificant to other patients. When I was younger I used to say that she should be president :). She definitely has all the strong qualities to do so in my eyes. I also have loved every other doctor she has brought on to the practice. It amazes me, its as if she finds the most qualified doctors out there or maybe they find her. I hope that when I have children one day that I can either take them to someone who is at least half the person Dr Screnci was for me, I know it will be hard to find, I have been searching for years.

The PA was great the wait time was awful and they failed for 3 hours to call in my prescriptions…read morewhich I very much needed. They were not aware that rite-aid had closed even after I instructed them to call Walgreens in Bellmore!! The pharmacist from Walgreens is calling them now!!

The entire staff moves so slow!!! From the front desk to the medical staff. I wish there was…read moresomeplace better

So, I'm actually legitimately concerned based on my experience with this office. First of all, I…read morecalled (and called back) five different times (each time being told that my daughter would be accepted as a patient and I would be called back) before anyone got back to me. Once I was left on hold for 10 minutes and no one ever came back. This all had gone on for over two weeks. On my 4th call, the secretary said "what's the number where I can call you back" and I said to her, in a very nice and calm tone: "I just want to let you know, this is the fourth time I've called this office, and no one has yet given me a call back." There was a long silence, and then she said "what's the number where I can call you back?" I said, "but I just need to know that you will actually call me back." She said "what's the number where I can call you back." Like a pissed off robot--no apologies, no concern for the fact I had been chasing this office down for coming on three weeks. So I gave her the number and said please call me back. And...she didn't. I believe this was Dana. Three days later I call the office again. Now I'm upset. I explained what had happened so far. I said I wanted to speak to the office manager, sandy, who wasn't in. The secretary I was speaking to asked if she could help--this was Christina. She was really nice and apologetic and gave me an appointment the same day (she did call back.) So our appointment is supposed to be today. Our baby was sick. Yesterday I get a voicemail saying Dr. Martocci has Covid, and is cancelling all patients today and rescheduling for next week. Alright, nothing you can do about that. But then I get a call this morning, again from Dana, asking me if I can come in this morning. I said "I thought the doctor had Covid, isn't that why our appointment was cancelled?" Long silence. I'm put on hold. She comes back and says "the doctor is feeling better. He's leaving early today. He's still seeing patients in the morning." I said "how can he be seeing patients if he has Covid?" She said, "if you're more comfortable, you can reschedule for next week." Umm, what? I said "I don't understand, is the doctor contagious?" She said "no." Long pause. I said I would call back. Five minutes later, after talking to my partner, I'm immediately put on hold and no one comes back. I call again, it says the office is closed. I call a third time, it says the office is closed. Now I'm wondering if they're purposely not answering MY calls. My partner calls from his cell phone, Dana picks up in one ring. I am honestly so infuriated and upset I am in tears. Hoping to finally speak to the manager to explain what my experience has been. I just hope someone cares because this is not okay. This might be the best pediatrician in the world, but who can deal with being treated this way? Now it's been over a month of this, and my daughter still hasn't been seen for her four month visit. Also, anyone who knows me knows I am a really calm and polite person, very gentle and patient. I can't understand why I'm being treated this way, or if this is standard for parents at this office.

Dr. Gregory Martocci has been my son's pediatrician since he was 3 years old. I was taking him to a…read moremore prestigious pediatric group but I finally got fed up with the practice telling me how to take of my son. Dr. Martocci always gives his advice but allows parents to decide how to take care of their children. For example he tells me what shots are due but allows me to decide what shots will be given or I can decide not to get shots at all. My son would always get a high fever whenever he received a shot. I told Dr. Martocci my concern about a booster for the MMR. He suggested to have a titers test done to check and see if my son had enough of the MMR antibodies. My son indeed had enough antibodies and so he never needs to have another MMR shot again! Dr. Martocci supports our family and appreciates that we try to eat organic as much as possible. He never forces his opinion on us. He provides treatment options and allows us to decide how to treat our children. I highly recommend this practice to anyone with children.