HORRENDOUS! Thank God I was on the trip with 5th graders from Oro Valley, AZ to Anaheim, CA. I would advise to never use this company. I can not believe they have been in business for 41 years. The bus company is also owned by these people, American Explorer Motorcoach.
1. My child under bus- no one from Project Exploration locates me to tell me or even apologize. head count not done at Civil War. Parents told to let riley Farms take over. Why did bus company allow kids and parents to be under the bus from the loading at painted sky to all parking lots? The precedent was set that kids could go under there. Also, driver should have been the only one to close the doors not a parent trying to be helpful
2. Bus (1) unsafe and out of commission- air brakes not working. Everyone transferred to other busses. Kids 3 to a seat one Bus (3) and Dustin admitted to entire Bus (2) that he sat on the floor.
3. Bus (2) door unable to open while still on the way to California. Bus issues caused at least an hour delay.
4. Get to Fudruckers around 8:30 pm. We should have been at the hotel at 8 pm. Utter chaos.
5. Hotel- Room 133 had no security bolt, busted off the door. Shower had a dent in the floor and a mushy spot.
6. Hotel- Night security- does not properly respond to kids being scared. Night security does not properly respond to kid being in abdominal distress with diarrhea. Mother present and in hotel was never called. Another room called night security and no one answered their call.
7. Hotel rooms not in a secure hallway and any member of the public can access doors.
8. Morning of Disney kids forgotten in their room by night security until bus is loaded.
9. Confusion of meeting places after YES class. Some parents told to go to Compass some told to go to Toon Town.
10. Bus (1) again has mechanical problems, no windshield wipers in rain on Ca freeway. Group transferred to 3 busses including one from another district.
11. Bus (2) child has non stop diarrhea after In N Out. I asked for a pit stop for the kids near border- told no stops till Phoenix.
12. In Phoenix I ask Dustin to clean up bathroom- He pulls a face and is pretty put off by being asked to do his job. I ask if he has cleaning supplies, his supplies are paper towels and now the smell is ghastly. Parents try to find our own deodorizer.
13. Bus (2)- AC only works on one side of the bus for the whole trip. Not much of a problem until bathroom starts to smell.
14. Riley Farms is mud soaked to rain. It is colder than expected. If staff of PE knew it was raining why did none in the stop at Walmart or the dollar store for rain ponchos?
15. Lunch of hard tack, an apple and jerky not enough food. Luckily parents bought extra food for the kids.
16. Dustin presented buying IN N OUT as an act of graciousness and not an apology for all the bus break downs.
17. Arrive at school at 10:20 PM 2 hours late. read more