Have been using Prolawn for several years and have been happy with the service. This past year they started to deduct payment from the credit card on file automatically. Pro-lawn showed up unannounced on 3/24. As I was walking out to leave, pro-lawn showed up unannounced. I informed the tech that I had just seeded and aerated the day before. The Pro-lawn tech stated that there was nothing we can do for you because of the aeration, but I'll go and "spot check" some areas. . We later received a bill for $184.00. After receiving the bill My wife called Pro-lawn and they said there was nothing we can do about it. I called the company and told Prolawn about the conversation I had with the tech. Prolawn stated that my complaint was too late to follow up on and an email they sent stated, "your technician is unfortunately unable to complete an accurate evaluation". 1. We should have been notified of a schedule. 2. Cancel a scheduled visit if you have aerated your lawn. 3. Notify us that Pro-lawn has a plan to start deducting payment for services for the season, like other companies 4. If you want to Keep loyal customers, this is a very poor example of working with a dedicated customer. This is the first review I have ever written about a company. My wife offered to pay for the service if they can come back out and do what they are billing us for. Their response was shocking! "If you wish to cancel your account, the remit balance of $184.27 is due. We can take a credit card over the phone for immediate cancellation. If payment is not received, it will be sent to collections after 90 days."After several attemptss to call and work something out they finally called back just to get the same rude service. We informed them that the tech never came into the backyard (We have dogs) and this was on the ring camera. Stephanie was rude and argumentative and kept on cutting us off. We will pay and never recommend them as we have done in the past. If you use them you need to place a camera on your property. read more

I reviewed pro lawn last year here. Just like last year, and the previous years since they've been taking care of my lawn, I happy to say how pleased I am with them and their services. I don't want to rewrite the review, maybe you can look up my previous one for more details. Suffice it to say that they still do a fantastic job. This year we had a super long drought. I didn't water the lawn, due to the sheer volume of it. They did what was necessary to keep it healthy, and adjusted their timing a bit due to the drought. I'll just let the pics from this year tell the story. It wasn't an easy summer for the grass, but you couldn't tell from looking at it. Keep up the good work Pro Lawn. I'm a happy customer. Thank you! read more

See all

I've been using ProLawn for about a year now. Initially I didn't see a huge improvement, but the office told me to give it some time.. After a full year with ProLawn my grass looks incredible- dark, lush green grass and the best it's ever looked. Our neighbors and friends have also commented on how great our lawn looks and it's thanks to ProLawn. We are on well water and have a dog, so using organic and not harsh chemicals is important to us and our health. My technician, Donnie, is always extremely polite, friendly and knowledgeable. I like having the same person service my property instead of a new person each time who's unfamiliar with our yard. Lastly, the price is extremely reasonable for the quality of products used. If you're looking for a quick, cheap, chemical treatment, go with TruGreen. If you care about the chemicals used and how it impacts you, your family, your animals and the environment, go with ProLawn. You won't be disappointed. read more

Prolawn - a view of a winding road through the woods - Gardeners Near Me - Winchester, Virginia

They don't do as advertised and they do not put down the product that say because they think people are not at home to see them. From experience they don't and are very expensive and when you call they don't care, I have a ring and can see them and they still dispute my claim they didn't do anything. Do Not Recommend At Alllllll! Keep your money. read more

Horrible company, incompetent receptionist, it's like talking to a wall. Never again.

They are excellent at keeping my grass green and healthy. However, they are rated poor in regards to customer service/communication. Don't always expect a call back if you leave a message. If you do, it may take days to hear from them. If you get a message they are coming for service, you will not always get a message regarding their need to reschedule. It has been very frustrating. read more

They totally ruined my front yard lawn.,. Grass turned brown and we were accused of not watering enough. We had quite a bit of rain spring and summer of 2017. The only thing living on our lawn,Weeds! May Jun Jul Aug Sep Oct 2017 Average high in °F: 87 86 78 69 58 46 Average low in °F: 63 62 55 43 35 26 Av. precipitation in inch: 3.31 3.07 4.49 3.15 3.74 2. read more

I hired ProLawn to take a load off of my shoulders with multiple properties. I paid in full upfront (1st mistake). While the tech was at my house applying treatment, I was home and wanted to watch the process. From the start (arrival time) to finish (driving away) was a total of 8 minutes, and I never observed him enter my back yard. I called ProLawn to complain, and instead of trying to rectify the situation, they doubled down on the support of their employee. I requested a full refund, because I didn't feel I could trust that the work was being completed to my satisfaction. ProLawn instead refunded less than 60%, and charged a $30.00 processing fee (read contract), only after I reached out to them on numerous occasions. read more

If I could give Prolawn Lawncare zero stars I would. I hired Prolawn after firing TruGreen (one of many terrible service providers in the Northern Virginia Area). Prolawn was my service provider for just one season because of the incompetence of their office team and management/ownership. The technician I first met with had 25 years of industry experience and was quality focused. He was the reason I hired Prolawn, with the expectation, the technician that I met with would provide the service each time. The office staff said it would be no issue to have this technician assigned to my account, however several times early on in the relationship, a different technician that had never been to my property performed the service. So as you would expect, roughly 35% of the yard was not being serviced. In addition to Prolawn not honoring their word to schedule the same technician for each scheduled service so I would be assured 100% of the service was being completed each time, they had the incorrect sketch of my property. The incorrect sketch led to 35% of my property was not being serviced each and every time a different technician performed it. And by the way, Prolawn was charging me 100%. I went through 3-4 iterations with Prolawn to correct the sketch, the technician came out to my property again, etc.. I thought the issue had been corrected, but to no avail it wasn't fixed because last week I went through another iteration with the office staff to correct the sketch because the 1st service they provided this year (March 2021) was incomplete and again done by a different technician. This time the incorrect sketch only led to 20% of my property not being service, but once again, charged the full amount. Last week I tried working with the office team to correct the sketch once and for all and requested the technician and person responsible for updating the property sketch visit my property. I was told they would schedule it next week. This morning I received a call from someone on their office team "respectfully" declining to provide further service after speaking with management/ownership. Prolawn provides weed and fertilizer treatments, this isn't rocket science, but due to the incompetence and the ineptitude of the office team to get a simple property sketch correct, they will no longer be providing service. In general, this is the state of customer service today and small businesses like Prolawn that are owned/operated/managed by fools. Providing good (not even great) customer service, just enough to keep a customer is not difficult, but this is the result when the company is led by clowns. read more

I should have looked at Yelp reviews before getting ProLawn, what a waste of time and money. Their primary goal is to have you sign up for a year service and read the small print because they will continue you to charge you year after year until you call them. As I was told, they have too many customers to bother to ask if they want to renew, they just keep taking your money and leave it up to you to cancel. They don't really care about the problems with your lawn. They never respond to any questions I had about my lawn or services unless it was to add additional service. They performed a service on my lawn with out me knowing it and that I didn't really want (I had already signed up with someone else) and then said it was my fault that I hadn't ask them to inform me before any service. They said they have too many customers that they can't take the time to inform everyone before their services unless you asked for that when you originally signed up. On top of all that my lawn still looked like crap after a year. Don't waste your time with this company. read more

Do not use this company if you work and can't verify if they did the work. Thank god for camera's. They put the door tag up for the bill and what they supposedly did and that was that. No treatment. The month prior they ran the hose along the back and treated one side of the yard. The other side has weeds!! They don't treat flower beds or anyplace else a weed will grow. You can't even talk to the technicians. Be sure to ask what weed they can kill because I'm just finding out from pictures I sent they take care of certain weeds. I requested a refund and its been a week now and I haven't heard from anyone. They agreed to terminate my contract with no fight. But the refund for the work not rendered they have to ask upper management if they can return my money! Can you believe that??? If your not at home and don't have a camera get your neighbor to record them. Forced to give one star. True rating -Zero stars!! read more