I've never left a 1-star review in my life because I understand how hard it is to run a…read morebusiness--but this was a genuinely frustrating and disappointing experience. I scheduled CleanChamps for a carpet cleaning and move-out cleaning at a Memphis rental property on Saturday, June 28th. I flew in from out of state for the weekend specifically to get this work done before we completed repairs, painting, and walkthroughs with new tenants. The day before the appointment, I received a call asking to reschedule due to a personal emergency with the cleaner. I agreed, and they came on Friday instead. While not ideal, I was flexible and appreciated that they could still come. They arrived Friday 15 minutes late. I explained what needed to be cleaned--including the carpets and walls--and assumed that a "move-out cleaning" would include baseboards, windows, doors, walls, cabinets, etc. My partner and I left them to clean while we ran errands. When we returned later that evening, it was clear the job was not done thoroughly. Dirt remained on walls, baseboards and windows were untouched, and cabinets and drawers were still dirty. We ended up having to finish the cleaning ourselves--on top of the repairs and painting we were already doing--adding unnecessary stress and time pressure. I contacted Kevin the very next morning, explaining the issue and asking for a resolution. He offered a re-clean but said refunds were not possible. Unfortunately, a re-clean was not an option--we were leaving Memphis the next day, and the job was time-sensitive. I followed up again after returning home, trying to schedule a partial re-clean for what was missed. I received no response. When I finally spoke with someone by phone, I was told that a re-clean must be scheduled within 72 hours--something that was never communicated via text or during our earlier conversation. When I brought this up, Kevin said he would talk to his manager, then abruptly hung up. At no point before booking was I made aware that they don't offer refunds or that re-cleans must occur within 72 hours. This policy is buried in the Terms of Service at the bottom of their website--not in any booking email, on their homepage, or in any place a reasonable customer would expect to see it. That's not transparency, and it's not good customer service. I booked their service over the phone and was never shown, sent, or asked to acknowledge their Terms of Service. As such, I had no reasonable way to know about the no-refund or 72-hour re-clean policies. Burying those in a website footer does not constitute informed consent or transparent business practice. Ultimately, we paid $640 for incomplete work, had to finish the job ourselves, and were refused a refund or meaningful follow-up. This created significant stress and wasted our time. I don't take writing negative reviews lightly, but I hope this helps other long-distance property owners avoid the same experience.

Absolutely TERRIBLE customer service. Totally unorganized, used dirty rags to clean glass and…read moremirrors and was so slow they didn't even get to vacuuming. Gave them one more chance with a new person that never showed and the appt coordinator never bothered to call me back to tell me. DO NOT USE!