I believe the oil change price is now up to $30; still cheap and the best price around.

I've been using Promise for all my body work needs and their work always comes out better than expected. They do color matching very well and Tim and his guys get the job done quickly. read more

It was an amazing mechanic shop while Mr. Yu was in charge. After he retired, and Tim took over, the quality and customer service continuously declined. You can definitely find other better mechanic shops in the area. read more

Great service and great prices. They're very knowledgeable, talented, and all around great people. They'll give you the most fair price and do amazing work. read more

I had a 2012 Camry with a rear bumper that was partially taped to the side of the car (see picture) as well as needing some body work to the front of the car. I sent pictures to Tim in advance who provided an estimate. When I brought the car in, Tim recommended we replace the rear bumper (if you saw it, you'd agree) but that they could repair the front without needing a replacement. He provided a written estimate and we asked that he also change the oil. The work was done within a couple of days and car looked brand new! He even threw in the oil change for free without me asking for it! We were so happy with the work that we brought in another car a few days later to repair a dent and install a dash cam...once again, they did a great job. read more

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New to the area and needed to get my tire pressure sensors fixed. My coworker recommended Tim at Promise Auto. I was able to stop by after work around 2:30pm. Tim quickly checked my tires to see if that was the problem and performed the maintenance in one hour. Great and fast service. Will be returning for all my car needs. read more

This review has been long overdue. I'm glad that I've taken the time to see if yelp had this place rated. To my surprise, it has been rated and in the same feeling, incorrectly! Mind you, my family and I have been going to William since he was off of Western/Normandie and Carson Street. I can remember the first time that I came to him. It was my first car. Each car that I've had since then, the family has sold to him and every car has been taken care of by him. I mean, I really can't express how much faith we've had in him that we've even recommended him to extended family members as well as friends. So really, this comes from a person that would have hoped that with a long lasting relationship there would be better treatment from him. The last time that I took my car to him, which mind you, I have had for about 5+ years -- he has always fixed it so it wasn't as if he wasn't aware of my car. I would like to say that my car and William have been on very many meets. He tunes her oil, air conditioning, tires, stereo -- I mean everything! So my car was making noise, he gave it a temporary fix. The other side was making the same sound around the wheel/axel area, he gave it a temporary fix and still both sounds came back. I would pay each time he fixed the sounds with whatever he requested. The advice that he gave, I mean, I would trust right? You'd think with having maybe 10 years of a mechanic/customer relationship. I could trust him. Fail. I paid over 500 for him to say he has been fixing it and doing whatever work but really not fixing it because days after picking up my car, there it was -- a sound again. To top it off, when I expressed my anger and disappointment, he yelled AT ME! He yelled at me, telling me that I was cheap and that I know nothing and am wasting HIS time. Now really, I have very not nice things to say about this man and his demeanor when it comes to women and vehicles but at the end of the day, his work has been lazy. I always came back to him because I felt that in this relationship was worth keeping. However, I really want to advise a lot of people to take a second to just think about it -- you are paying for the services but in the long run, they won't last. You'll start to notice the lack of respect for the work he does. For instance, I use to have a battery in my car and I had issues with the electric so when brought to William's attention, he would do a quick fix by putting bolts/screws into the brackets, causing the battery to really run out quickly. He should have told me to get my eroded brackets changed and since he couldn't do it, it could be done *insert name here*. It was so upsetting when after many AAA calls, a mechanic explains to me that it's the battery and the screws/bolts were the issues. This was the first straw at his work. The second straw was when my mother went to his shop to get her tire fixed. There was a nail in it and of course we've taken it to him before. He informs her that he doesn't have the time for something so small and it's not worth it for him. With that, she takes it down the way to another shop. She had to pay a good amount for it but to be honest, if paying for respectful and good service means MORE money, then we're willing to do it. Since then, my mother has not been here. The car/sound issue was the last straw for me. I was so upset about it that I told my sister and she informed me that she stopped taking her car to him years ago because of the same treatment. She actually told me that he would try to con her out of her collectible car. From this, it was just like opening the closet. My aunt told me that she was really disappointed from his work. She said that when he was at his older shop off of Western/Normandie he focused more on getting people, doing a good job, oil changes and smaller services and now that he's moved into this larger shop that does body work, he doesn't care about the work/car/people but the money. From seriously, over three generations of my family, we have all stopped going to him. I wish to just save you all from the wrath of this man. He's in it for the money. And to be honest, sadly -- his team is really good and nice. It's just the owner! SAVE YOURSELVES! read more

My dad took me here to get my oil change for my car. It's a fairly big garage run by Mr. Yue. My dad's been coming to Promise Auto Repair for like over 20 years, ever since it was in the old location. Mr. Yue able to get my oil change instantaneously with no wait, even though we just showed up without an appointment at 4 pm on a Saturday afternoon and they were very busy. What I found funny about this place is that although it's an actual garage with tons of cars parked outside, he's added little touches that kind of make it homey. For instance, my mom pointed out a bunch of antiques lining one wall of the garage. I also saw a little golden birdcage outside with a yellow parakeet. We saw the remnants of old tomato vines along the wrought-iron fence, and my dad said back in the day there were beautiful, plump tomatoes, with a handwritten sign that said, "Poisoned tomatoes, do not eat"--presumably to deter would-be tomato thieves. LOL. My mom saw some eggplants planted in the dirt along the other end of the fence. I also saw a cat and two dogs chillin' at the side of the garage. Haha... really the comforts of home. The oil change was done and all the air was checked within 15 minutes and only cost $20. Pretty good. read more

My 2007 Honda Accord catalytic converter was stolen on June 2002 and I paid $2500 to replace it at Promise Auto at that time. However, it caused engine warning light 7 months later. I went back asked Tim about the problem, He and his wife told me because I had used Costco Gasoline. During our discussions on this problem, he repeatedly blamed me used wrong gasoline that caused the problem. He also requested me to contact my insurance company which he had refused to wait for my insurance adjuster at initial replacement on June 2022. (He had insisted to pay him direct from me without waiting insurance at initial replacement on June 2022. He had intimidated me that my car window might be broken if I had left my car at his shop overnight in order to wait insurance adjuster to come later.) I also contacted his supplier, Western Muffler Shop on the defective catalytic converter but Western Muffler said it was sold to Promise Auto and will not talk to me. From very beginning when I discussed the faulty catalytic converter, Tim attitude was to shift the responsibilities to customer or someone else, and avoid his responsibilities. I received intimidating manner/response during the discussions frequently. Afterward, I had consulted another reputable muffler shop and I also contacted Los Angeles County Consumer & Business Affairs Agency, Costco Gasoline had nothing to do with the defective catalytic converter. The defective catalytic converter issue is a known issue by the other muffler shop and LA County Consumer & Business affairs agency. I had been a longtime customer for many years at Promise Auto, but it's quality and service had deteriorated sharply. In a separate case, my car trunk door spring was broken and it was replaced by Promise Auto, but they did not install it correctly and I had to go back again. Irresponsible business practice and intimating manner are my experience from Promise Auto. read more

My go to for any repair or maintenance. Tim always gives me fair prices and the job is done pretty quick compared to dealerships. He also even made me custom rock sliders which look bad ass on my 4runner. I definitely recommend this place. read more

Good service from Tim. I walked in without an appointment to break off my wheel locks since they weren't included with my car. He was quick and fixed the problem even though he was working on another car. I definitely will come back and give my business in the future for maintenance and body work for my car. read more

Been taking my cars Here for years great place for auto body and mechanics new Gardena area the owner Very nice and professional and they're honest You can get your oil change is done here and even mechanical work as well as even painting read more

Really fast and reliable service. Took my car toget a misfire and a small leak And boom my car was ready in an hour. read more

I got 3 estimates on fixing and painting a scratch. And just like everyone said they are the cheapest. Real friendly guy too. Immediately, he says, "the best price I can give you is..." At least 10% cheaper. I think if you hate to haggle and want the best price. You should come here. I ended up not doing the work because it's so minor I'm going to deal with doing a makeshift job by myself but if it was something major I think I've found my new mechanic/body shop. read more

Tim runs this shop real well and honest. Whenever I take my 2005 Toyota 4Runner for service he takes care of all the small things and provides recommendations for future service that will be important to keep my truck running like new. read more

Gave me a quote for some work. Told me to drop off the car next morning. Did so, and had to Uber to work. Got a call several hours later saying they decided not to do any work. Had to iver back and pick up my still broken car. Complete waste of time and unprofessional read more

Stopped by initially for oil top off which they did for me with no charge so I decided to bring my car back a few days later for service. Definitely satisfied and happy, everyone seems to be upfront, honest, and fair. Found my new go to for all car needs not just for me but for my family as well. read more

Ive always trusted Tim with my car because if you know him you see that he's just a good person and would never give you some BS reason to make am extra buck. I drove out of my way from Hacienda Heights just to say hi and support him. Basically, with Tim, you cant possibly fuck up. Yeah. Don't be a fuck up. read more

Highly recommend the owner very knowledgeable and on all vehicles and good price can save money than going to dealerships .

Went into this shop to have my brake pads changed. Offered a good price and was completed in about 30 minutes. Great and efficient service.

Tim came highly recommended from a friend in the auto shop world. I went to him for a quote. He was very friendly and straightforward. Dropped my car off and he was finished with it under the estimated time!Efficient, Reasonably priced, Professional... What more can you ask! Thank you Tim! read more

One of the best places for car repair (especially if you have a Japanese car). Tim is awesome!!! The prices are fair and work is great quality. Nothing but good things to say! read more

Tim helped me fix the front of my car that was wrecked. I was unable to open the hood after an accident. Now the hood works perfectly. Thanks to Tim! :) read more

My wife and I are owners of a 2012 Subaru Impreza 2.0i Limited Sport. We took our Subaru into Promise Auto & Body for rear brakes and left rear suspension on a Tuesday mid-afternoon. My brother-in-law and I picked up the Subaru early morning today. Tim was and is attentive and knowledgeable in his work. Him and his team didn't waste anytime. The price for work was reasonable and good. I strongly recommend this place :) read more

Tim has absolutely the best service in town. He is reliable, hardworking, and made my car look exactly like new. I would recommend him to anyone who has any kind of damage on their car. I would also recommend him for luxury cars as well because I have a BMW 430i and he saved me a trip to the dealer who would have ripped me off. Definitely 5 stars. read more

They do a great job on both repair and especially auto body. Have used them several times so far and never disappointed. Tim is the guy and is a straight shooter when it comes to what your automotive needs are. read more

Honest and professional. I've heard great things from my friends about Promise before but today is my first time here to do maintenance. Tim is very nice and professional, after quick checking I got estimate cost and time to finish the job. Tim have it done in just couple hours. I am very happy about the services, will come back again. read more

Over the years, I have been bringing in my Honda S2000, CRV, and Odyssey for all kinds of repairs and service: oil changes, light bumper dent and scratch, brake, AC, tore, body work, hitch installation, etc. Always honest and great service. read more

Very good price and fast service! Got my brakes replaced and fixed away. I'll definitely be back for any other services I need.

This is my go-to place for every little things. These guys works with passion. Just asked my guy to install new headlight bulbs but he also cleaned my lenses as a service(didn't even ask AND it was free). Great services for cheap price. read more

Promise Auto - Cleaned my lenses, so thoughtful and kind. - Auto Repair Near Me - Gardena, California

I am thoroughly satisfied with the job they did on my Prius. They painted my front bumper as well as repaired and painted two dents, one of which was substantial, on the passenger side. The color match and finish is so good that no one could ever tell that my car was damaged before. The price for such good work was reasonable and Tim Fu the owner was very pleasant and professional. Highly recommended. read more

My ford Escape has been making a crazy grinding noise for a long time now. We drove to the shop this morning and spoke with Tim. We got a quote to replace our motor mount in about 20 minutes and came back about an hour later to a completely smooth driving, silent car. This will definitely be our new go-to place for car repairs! Thanks again Tim! read more

Alright yelpers, here really comes another one of my short, sweet, and honest to goodness serious reviews... (did that make it funny because I have to state this every time I review something? j/k) Promise Auto (Didn't really think that we can yelp about everything and anything but now I know!) is an auto shop that I've been coming for at least a good past decade or so. First started to come here because of my mom's connection with the owner's daughter thru work, and over the years, we have actually really trusted this place for our auto service needs. William Yu is the man at promise auto. If you are looking for a mechanic that really works on the job, not taking advantage of the fact that he knows more than you about your car, and understands that by taking more out of your pocket means that you probably won't be back in the future, this is the place to go! Mr. Yu has always been very helpful, understands that if the car requires repair then he will definitely suggest, otherwise, he would probably just send you on your way because there is nothing really wrong with your car! I remember when he had his shop back near Lomita on Normandie (a pretty small spot) and now he's been in the heart of Gardena for at least 5+ years now, large garage means more accommodating to the people seeking help for their vehicles, and he also got a paint room so in case you need a paint job he can do that for you as well. I would totally recommend Mr. Yu for all the vehicle repairs if you are in a bind and need a good trustworthy mechanic. Here are some slight negatives but it's definitely not enough to prevent anyone from giving him a chance... 1) He specializes in Toyota and Honda (All Japanese actually), so if you got US/Euro models, he can still do it but may not be too much of an expert at it. (He does have quite a few BMWs that he works on) But regardless, he is still very capable of fixing the vehicle because a car's layout is all fairly similar across the board in the end. (Unless your vehicle is some ultra hi-tech marvel that really needs the attention of the dealer (Tesla?) then yeah.. I probably won't take that to him... 2) He is Cantonese! This is awesome but remember majority of the time older Chinese are very blunt about things (which can come off as rude)... it's not a good or a bad trait but it is what it is.... (like the sun rises and sets on a daily basis), he may speak real fast, go through things real fast, seem like he is yelling, etc. etc. but trust me, he'll get the job done...(for those who have encounter my example you will understand exactly what I mean.. service is not quite Ritz Carlton, but you'll get the job done!) If you can't handle this, yeah.. I recommend you take your vehicle elsewhere and pay for the nice service you are looking for. Bottomline... Mr. Yu is a great person and he can definitely deliver for you without you worrying about a mechanic who will take you for a ride!.. you just gotta understand us Chinese for being rude to our customers... LOL! read more

I got an over the phone quote for replacing an o2 sensor for a Toyota Highlander. I tell him I have the part so he says, $40 bring it in. So I show up a few days later and ask if I can leave the car, so they can fix it while I'm at work. He was pretty rude.. he didn't talk to me, he yelled at some guy and told him to tell me to make an appointment. I show up the next day with an appointment. I leave the parts. I'm thinking they're cool and flexible. The guys helping the owner are pretty cool.. but then it begins: They call me back saying it's the wrong part in the box and it will be $240 for the part and $40 for the labor. So.. I ask if I can bring in my own part again. After some run around and me finally purchasing the part, now they don't have time for me. "Too busy" we'll call you. I called them 4 times asking if they can fit me in because my smog check is due next week. They were always too busy and they never called me back like they said they would. I'm sure they'd make an appointment if they could have sold me that part for $240. Hmm. shady and rude! Forget you guys! I was going to send people over. Now, I say.. I won't be back. Thanks for nothing. read more

A bunch of good young guys who are passion about cars and seem very cool, but the place is run by a tyrannical Chinese old-school cheat/scammer--who is only looking at his bottom line and not about getting the job done. I went in to get my headlights/bulbs upgraded and was given a good price and a guarantee that "we have three professional mechanics" and don't worry about it. Long story short: I had to come back multiple times (4-5) because of noise stemming from the installed components, and a latter time, one of the lights wasn't turning on. During the last final round at the rotten shop, when I'm getting the light problem fixed the owner had the nerve to charge $100.... what the hell?! To check out why the light wasn't turning on, $100 really? I really want to grill the ancient scammer on why the price? He said he had to replace a light-bulb... so 'where's the supposed light-bulb you replaced? Can I see it?'--'We threw it away in the trash bin'...Oooookaaaay, I'm supposed to believe that. Total BS since these are special matched xenon bulbs you CAN'T have lying around the shop. And looking closely it was the same damn bulb! He's was getting fidgety, and I came to realize that he wanted to charge me for work I OPTED NOT TO DO, AND THAT THEY ALSO DIDN'T DO. It was the cruise control button that was stuck and I decided not get it done when they wanted to charge $60 more than what was quoted last time because NOW they realize how harder it'll be to pull the steering wheel/airbags out. I really thought it was a quick cheap fix, not expecting it to end up costing $180 total! And in waiting for the part to come in, I found that a toothpick jammed in the cruise control button makes it work just fine, a little ghetto but it works. $180 vs a free toothpick: what would you choose? Low and behold, they already unnecessarily ordered a whole cruise+stereo module and now have an nonreturnable part sitting there. Now he's saying "I'm losing money because you. I can't send back. You waste my time." First of all, they changed the price of the work, and second, when I left the car to get the light fixed the young mechanic made it seem like it's no big deal if I didn't want to get the part installed. So having my car held hostage at closing time, the despicable/dishonorable owner made me buy the part for $100, and to never come back because the headlight/bulb wasn't under his warranty. And because that I didn't buy it from him he shouldn't be responsible for all the problems the component was causing... I felt I was ethically and financially raped. How dare they not take responsibility for their handy-work and not get the job done when they graciously took my money. And then to make BS and threats to cut profit losses on something I DID NOT WANT DONE. This place should be avoided at all cost. Wolves in overalls. PS. When I checked later, I found out they made another light bulb go out! So I went to a trusted mechanic located a bit further than I wanted to drive to, and it turned out to be a loose connection--NOT a defective part. Really, would you want to take your car to a place that can't fix a loose connection correctly and then blame you because you didn't buy the part from them? read more

This place has always been good to me. I'll drive my car up, get out and they will be right there asking what's wrong and what I need. I never had to wait for someone to come up to me even when they are working. It takes me a minute to explain what I want and I come back at the end of the day to pick it up. They do everything here as well. AND IT'S CHEAP! The young guy there that seemed to be the one that will take charge of the place is very profession and courteous and will explain everything to you...upon request haha. There are several other mechanics in the row of garages to take your car to but just keep driving all the way to the back. It's like the old saying, save the best for last. read more

I think this place may be good for oil changes, etc but I wouldn't trust them to get body work done. Someone had hit my car and I came to Promise Auto Body to get an estimate. I went to 2 auto body repair shops prior to going to Promise Auto and was always given a written detailed estimate of how much each part cost, the labor, etc. When I asked William for a written estimate, he threw a fit like a 5 year old girl. He slammed his coffee on the table and threw his keys on his desk, muttering 'I'm very busy, I'm very busy.' Finally he had someone just write the price on a piece of paper and that's it. Honestly I think they are the type of body shop that looks at the damage and guesses how much it will be. When I looked at the estimate they gave me, I realized they also wrote the the make of my car incorrectly. Businesses are about customer service. What if I had taken my car there to get fixed and I wasn't happy with the work? Would William throw another fit? How can I trust someone like that to work on my car if he won't even take the time to give me a written estimate? Obviously, I did not leave my car there. I went to Hi-Quality Auto Body in Alhambra instead and I loved it. They provide a life-time warranty of their work. I would like to see Promise Auto Body offer that kinda of service. read more

I've had my cars serviced here, a mitsubishi Montero and a honda civic. The Montero needed a new alternator, and I was only charged $80. For the civic, I first went to a shop on western and Carson and asked them to change all four of the brake pads. The mechanics there gave me a hard time, saying that it would take over two hours and that they would charge a break inspection fee, etc etc. I ditched them and took the civic to Mr. Yu. I told him what was up and he said, "ok, come back in one hour"... and just like that, my breaks were as good as new. He charged me $220 for everything. Asked if the car needed anything else and he was all like, "everything good". Cool! Go straight to Promise auto repair if you need your car done ASAP. They won't bullshit you. read more

I usually go to Mr. Yu at Promise Auto for an oil change. He's really quick and because he's not one of those chain franchisees that everybody goes to, he usually finishes in an hour. (But it's always good to call ahead and ask, just to make sure.) But up until yesterday, I only used him for oil changes. Yesterday, my opinion of him totally changed. Yesterday, while driving on the 405, my car died. Yes, that's right. On the 405. In the fast lane. During rush hour. My goodness, I almost soiled my pants. Well, maybe just a little. After a few hours of AAA not being able to find me, I had my car towed all the way to Mr. Yu's place in Gardena. I told him what had happened, and he immediately dropped what he was doing and took a look at my car, because he knew that all I had was this old, clunky car. He told me to come back in 3 - 4 hours...and I did. And he fixed it! He gave me a brand new alternator in just 3 - 4hours!! And it was a great price, too! Like the previous poster mentioned, he's a little gruff and his English isn't all that great...but he's got a great heart inside and he really does his best to help people. He's like one of those older guys at the farm that don't talk much and don't smile much, but through their actions, they show you that they really care. 5 Stars for Mr. Yu and Promise Auto Repair!! read more

Chinese owner??? grouchy but does quality for cheap. He's an honest guy. oil changes are reliable and fast.