This is the worst Wells Fargo location that I have ever been to every time I go in this location I…read morecan never accomplish anything. They can never help me. I always waste my gas my time in my energy coming to this location. Their lobby is always empty and still I can never get any assistance today. I was there only to get a paper notarized and fixed two other department at their bank for verification on an account that I have with them and I don't even know why I have to be verified and I have three other accounts with them. I don't recommend this location at all very dissatisfied with this location rarely do I even have to go in here but every time I do, it's always a waste of my time.

Absolute worst bank I have EVER banked at. Been their custom fit over 10 years, multiple business…read moreaccounts and personal accounts. They make being a "customer" so difficult I have pulled all my business abbounts and will also be closing my personal account as soon as I get back in town!! So much for small town banking looking out for the customer. Go elsewhere with your money, preferably somewhere that values your business instead of somewhere that gives you a hard time with a new policy every time you walk in the door!!!

Have been a member of City Credit Union for a few years and had two auto loans through them. I sold…read moreone vehicle to an individual who met me at City to do the deal. Gabby behind the counter was very friendly and welcoming to help get through all the paperwork and money wiring. The process was a lot simpler then I thought it was going to be. Brian the loan officer was also helpful in getting the deal complete. Thank you both!

Kendrick was very knowledgeable, helpful and experienced. I'm glad he assisted me on today, I will…read morebe back.

A terrible bank! Closed our account without notification, after banking there 15 year. Still…read morewaiting for our money!!!

I received a letter stating that they are closing my account because I used it to convenience me…read moreand not have a relationship with them... like what does that mean? I wonder if they are going out of business be careful and hopefully I'm able to take my money out . Shady company and the letter was sent from Michael King at the red oak . Shady shady ... I thought going to a local would be better than the big shady banks but they are all the same

Great customer service! Everyone I have ever interacted with his been very kind and helpful.read more

I actually began my journey banking here when I was 16. My parents insisted I needed a savings and…read morechecking account. I didn't even have a job???? They opened the accounts in my name. At that time the bank was named "Western Bank & Trust". When my children were born and turned 6 months of age my parents opened up savings accounts for them. It was an awesome thought as grand parents and great grandparents deposited money into those accounts for birthdays, Christmas, and special occasions. They were also able to purchase savings bonds at ease for my kids. The savings bonds matured and so did my awesome kids lol. I've kept a Safety Deposit Box at this location which I have had for over 30 years. I have NEVER had any issues or discrepancies with any of our accounts. They are extremely helpful and offer great customer service via phone or in person. I can't compare them to other larger banks as I only bank here. So of course I would recommend them.

After retiring we returned home to the Ellis County area and continued using Regions Bank as it had…read morebranches around the country where we lived. But we needed a more convenient location. Did a lot of study and luckily we chose Pinnacle in Midlothian. Not only very convenient but the customer service is the best we have encountered. Cathy is usually our contact at the bank and she is great to work with. Pinnacle has several local branches also with all having a variety of accounts depending on your situation. We highly recommend them.

Went in to open a CD as advertised on the website. They have great rate. Alonzo helped me.read more

I just wanted to say that I could not be prouder of my banking relationship with CNB of Texas…read more Alonzo is our banker there. Alonzo always greets us with a smile and with the utmost professionalism. He strives to give us the highest level of professional banking while at the same time giving us a "small town" feel to our banking experience. Alonzo calls you by name and makes you feel very valued as a CNB of Texas customer. He is never too busy to make a connection and ensure that all of our banking needs are being met. We are thankful that we our part of the CNB of Texas Family as we trust that they always have our best interests at heart and regularly give us sound advice. We have both personal and business accounts at CNB of Texas, and we feel extremely well taken care of with those accounts. Great job Alonzo and the CNB of Texas Family!!! Thank you for being the very best resource for all of our banking needs!!!!! We are customers for life!!!!!!

ELENA IS A GOD SEND!!! I needed help in he worst way as I was on a time crunch as I am in town just…read morefor a few hours (I'm a truck driver) she not only helped me but reminded me that there are people who still care about customers! Thank you Elena- hope you see this review!!

worst employees, worst service. One teller on a Friday? 15 people in line. 3 account service…read moreadvisors asking "can I help you". Yes... go behind the counter and help the only employee working. THIS IS BY FAR THE WORST BRANCH OF BOA

Michael at Wells Fargo is amazing!! He answered all my questions and helped us sort out some messy…read moreproblems after my grandparents passed away. Always recommend.

I have had my account with WF since the 1970's and have had several problems with them over the…read moreyears, but not bad enough to make me think I needed to get a new bank, until now. I made a rather large deposit through the drive-through. The clerk informed me that $400 would be available immediately, with the balance of the $8000 to be available the next day. This was perfectly understandable and acceptable since it was a personal check I was depositing. It was a check written from my husband's credit union acct to my personal account. Sure enough the next day my account had the whole $8000 available for my use. Three days later they pulled the $8000 back out of my account with no explanation and no warning! Nothing was posted in my documents telling me where my money was. It wasn't showing as pending it was just gone! When I called in to find out where my money was the customer service agent was horrible to deal with. She would absolutely not give me any information other than "it's our policy to put large deposits on hold, which is our right". Which I completely understand, however, they already did a one day hold and had released the money to me for 3 days! When she couldn't convince me with her message of the "hold" she then said that the person who owned the issuing account rescinded the check, so it had to be returned to them. She didn't know it was written by my husband, and I knew she was wrong. I demanded to file a formal complaint. After talking to several different customer service agents and getting a different story each time I was informed that although they didn't know where my money was, they were confident that it would be in my account 10 days later. I guess it would happen by magic because they were certain they didn't have my money. Well, the money did show up, 3 days after I really, really needed it. That was the straw that broke this camels back. I opened up new checking and savings accounts with a different bank the day after I had the money returned. I could be wrong, but I strongly believe in my opinion that what Wells Fargo did constitutes theft of funds, which would be a federal crime and I plan on checking into it.

Worst bank in the world. They make EVERYTHING as difficult as possible. They talked us into putting…read moremoney in a CD, which required no "authority", but when it was time to renew the CD, we declined. They refused to accept our instructions over the phone and required two people to drive across Dallas to personally sign a statement that we DID NOT want to renew the CD, and if we did not do it today, it would be renewed and we would not have access to the money for another six months. Do NOT do business here, and if you do, close your account asap.

If I could rate them a zero I would. I have bank with this bank which is owned by the Singleton…read morefamily 4th generation for 20 years. In Cedar Hill branch there is an Alonzo VP who is rude as any human can be. He is condescending to women atleast black women. He shows zero interest in your concerns. This bank has deducted money from our business account on more than one incident stating only that our account was 1 digit off from another person account and he (Alonzo) recommended we change our account. Now mind you, we have been with them 20 years! To change banks especially when your business gets paid by the government would be a disaster! Last incident is my daughter and I both received a text from Citizen Bank alerting us that my daughter had tried to send an Apple Pay to me in which I do not have an Apple Pay account. She went in person to see what was going on and Alonzo refused to show her the print out of the transaction. When she returned to work to pull it up the transaction was no longer there to be seen. Alonzo act as though it was no big deal that he had taken care of it. Things can get very suspicious there at times, one can't help to wonder is there inside fraudulent activities taking place. I'm not accusing anyone I'm just saying. He has never been helpful, concerned, nor apologized for the different mishaps. Beware of Citizens National Bank of Texas in Cedar Hill. Another thing to watch for is when you log into their site to leave a review, it tells you that you must first log in and when you log in, it then tells you that you have logged in...to open an account. Beware of all the trickery. Tell your family, friends, neighbors, and co workers to stay clear of this institutio.