I have lived in many places in the DC area in the past 15 years - Century 21 Redwood Realty aka…read moreGolden Real Estate Services is the WORST property management company I have every experienced in my life. We pay over $5K/month in rent and we cannot get them to be responsive. The broken kitchen cabinet door fell our baby -- and they tell their contracted repairman to just put the broken one back!! The place wasn't ready for move in. It takes WEEKS to get a response, if we get a response at all. We have to continually follow up. Today I'm also filing official complaints with OAG. DON'T PUT YOUR PROPERTY UNDER THEIR MANAGEMENT. I wonder if the owners can be liable for their inaction. I'm sure their agreement attempts to shift any responsibility from them. Century 21 Redwood is the agency that signed the lease/represented but we have Golden Real Estate Services managing the property. I wonder if all these entities are properly licensed? I'll find out.

From the owner: CENTURY 21 Redwood Realty is a family of client-focused agents operating in a collaborative…read moreenvironment who use their collective energy to make the world a better place. One of the eight largest companies in the CENTURY 21 system, Redwood Realty is proud to serve the Ashburn, VA market with their amazing local agents and online tools.

Second time using Gayle King. Previously used in April 2013 to sell our Gainesville, VA home when…read morewe moved overseas. Now we are moving back to the United States and closed on our home December 2015. "Gayle is absolutely the best! We have purchased homes in the past in various states and we have always been fortunate to have good realtors, but Gayle is by far the best. She truly has our best interest at heart and doesn't just tell you what you want to hear. She is extremely knowledgeable in all aspects of real estate and the mortgage loan industry, which makes her a complete agent. Gayle is the real deal and doesn't waste your time or money. Thank you for everything Gayle!!! You will always be our VA agent when we have needs. Simply perfect from start to finish! We purchased our new construction home to be built while we finished out our overseas contract. Since we were not in the United States for the different phases of our build, Gayle was always there to help, communicate with the Sales Rep, Project Manager and Mortgage Team. Gayle was present in-person with the builder for our pre-con meeting and pre-drywall meeting since we were overseas and unable to be there. She was our eyes and ears onsite while we were attending via FaceTime video. Gayle was also in person for our final walk-through and settlement closing. In many cases, agents are not present for any of these four major new construction events, but not Gayle! Even our builder Project Manager made a comment at our final walk-through just how great of a realtor Gayle is. He said many time realtors don't show up to walk-throughs and in some cases he isn't even aware that his home buyers even have an agent because he never sees them. Thank you Gayle from my family to yours!

Gayle is the most knowledgeable realtor that I have come across. She is professional, poised,…read morereliable, timely and efficient. You couldn't have anyone better on your side to buy or sell a home. She does it right. Do not go elsewhere.

Julie is amazing. She knows pretty much everything about the area & surprised me with her…read moreincredibly technical knowledge of the local real estate market. Julie really listened to my my wants and needs. She went above and beyond throughout the entire process. She was definitely the right agent to work with. I highly recommend her!

Rachel and Joe have been amazing. As a tenant, they were excellent communicators, very…read moreprofessional, personable, and always responded quickly. Would love to live under Castle again.

Honestly, when we rented a property after owning one for over 10 years we knew having a…read moreprofessional property manager in place was key to minimizing risks as an owner but was also important for the tenants. However, from the very first day we rented we realized that Castle Property Management was not set up for a good stay( We moved in they did not clean the stove, refrigerator still had chunks food in it from previous owners, and the carpets weren't clean.) Joe's excuse was that owners did not listen to him.(Really?). As fools we rented the home to the max term and price clearly against my better judgement. They stated they have processes in place, but guess they really had none in place so that in reality nothing was provided like a tenant manual or at the time a tenant portal to document the 12 plus maintenance items we cant get resolved. The only issues they resolve quickly are what the owners bother them over like the lawn, the washer/dryer and the terminate inspection. Sad part is the owners aren't being served properly and we will document and let them know. Hopefully, the sump pump wont go out again at 2AM which apparently makes them upset. Not my fault the owners undersized it or have some water table issue. Sorry, but truth is they have to be a discount outlet and it shows. However, I do say they do respond to the minute when your late on the rent because of a nasty divorce and yes they are reachable by phone. Joe

-- I am a broker, with over 40 years' experience in real estate, and I can say - unequivocally -…read morethat Highland Title is THE best settlement outfit I have ever worked with. Specifically, Don L. Kipps (Attorney) and his very able assistant Kathy Kallok, are always extremely efficient and knowledgeable, with all of my settlements going quite smoothly. I cannot recommend Don, Kathy and Highland Title highly enough. -- Scott Shelton

Just about everything that could go wrong with this company probably did and don't bother thinking…read morethey are looking out for you. Barely made settlement because they "forgot" to put me in their scheduler so apparently all of the reminders and outreach that I should've been receiving to ensure my settlement account was ready were missed and left it up to me at the 11th hour to figure out how money was going to magically appear for a 10 am settlement the next day. Owner of the company called to reassure me, but that really was lip service as even he wasn't clear on how his own closing lock system worked. Oh and it was nice how they kept throwing the lender under the bus over inaccurate numbers. Meanwhile, the lender was the only one who was completely transparent and on top of their things and actually we were ready to close early! Don't let me forget to point out that I'm the one who reached out to them the day before closing to say hey what's the deal? What do you need of me? I work a pretty demanding job and FaceTime prior experience didn't think I had to babysit the title company. Weeks later I'm now getting a bill from my homeowners insurance saying they haven't been paid. I reached out to ask they confirm payment directly with my insurance company and they pass the buck to me with a copy of the cancelled check. Granted, yes I could've done that, but I wasn't the one responsible for paying my homeowners per the tasks of the settlement company. This is maybe my seventh home? Never have I dealt with a company who literally couldn't have done less. I wouldn't expect them to get anything right or to go above and beyond for you at all. Double check your numbers. be your own advocate or maybe better yet - just find a better title company.

Jin helped my family sell their single family home in Chantilly, and they were super happy to have…read moremet and worked with her after receiving a recommendation of her services. She was helpful and on top of everything. It was great to have open communication and lots of access for their questions and concerns. Every time they had questions, she was responsive and available. Her knowledge about the market and the selling process was valuable and informative. Given all of the steps of selling, Jin stayed so involved and had good relationships with other service providers as well, like cleaners and movers. She was present for the walk-through and settlement with my family, and she attended every meeting with the new home builders. That kind of presence and hands-on involvement was so important and something that can't be taken for granted, because other agents do not have that level of care. For any future inquiries, my family is happy to recommend her services.

We don't usually leave negative reviews, but our experience with our former landlord and real…read moreestate agent, Jin Wickwire, unfortunately ended on a very disappointing note. While the home-buying process itself was smooth, our move-out experience was the complete opposite. As a family with young children, we were repeatedly questioned and made to feel uncomfortable over normal wear and tear......things like minor drywall nicks that are expected in any home with kids. These were already being addressed on our end with a contractor, as we had communicated. Despite agreeing to cover repairs and forfeit a $3,000 deposit, we were met with unnecessary comments and a level of aggression that felt unprofessional and unwarranted. It was especially disappointing given that we chose to work with her over many other options, expecting a level of trust and respect in return. We believe in accountability and were fully willing to take care of any legitimate damages....but respect and professionalism should go both ways. Based on this experience, we would not recommend doing business with Jin.

Contacted Bob on Friday and he responded within an hour. A cancelled appointment was to my…read moreadvantage. Bob came over on Saturday and completed an extensive survey complete with permanent and semi-permanent markers to trace the very unusual left-side property line of my house. Of note was he identified a property line issue where one of my neighbors has fencing over the property line. So glad he identified the issue as we're in the planning phase for erecting fencing. Prompt service, ighly skilled and highly recommended.

Robert was great. I got a quick response to my request for services. He was on time and did a…read morethorough job staking the property lines.

Philippa is a phenomenal realtor. She is very knowledgeable about the Arlington market and is…read moreespecially skilled around selling inherited homes. Her warmth comes though on every interaction. If you are selling a home in northern VA or selling an inherited home in this area, I highly recommend reaching out to Philippa. She is very generous with her time and skilled at what she does. You won't be disappointed!

This letter will serve as my very high letter of recommendation for real estate agent and broker…read morePhilippa Main. She assisted my brother and me with the sale of our parents' home in April 2022. I have worked with many real estate professionals on several transactions over the years and can say with confidence that Philippa is one of the best I have ever used. Philippa has the qualities that make her an extremely successful and effective agent. We found her extremely knowledgeable and well-attuned to the super fast-changing market of early 2022. She was always attentive to our concerns and very responsive to questions, often responding immediately no matter the time. She showed great attention to detail enabling the sale to be made in less than a week. Our mother had recently passed away and we were raw with grief. Furthermore, we live in California, so it was even more important that we could rely on someone like Philippa to take the reins from beginning to end and that is exactly what she did. She was able to interpret and solve all the questions pertaining to our mother's Trust without the need for outside lawyers, and this was a great convenience to us. We also feel that we got the highest price possible for the house based on her pricing strategy and advice. Philippa exceeded our expectations in every way. The sale went very smoothly and we closed on time. I would not hesitate to recommend Philippa to anyone in need of a listing agent or for the purchase of a home. We interviewed three other agents before deciding on Philippa and she did not disappoint. Every detail was perfect, from the fantastic professional photos, the listing description, to the impeccable transactional aspects leading to the close of escrow. In a nutshell, she is a top tier professional, intelligent, tenacious, fun and talkative, bright and conscientious. If you need an agent/broker then hire Philippa Main. You won't be disappointed.