This utility company has the least amount of professionalism or ethics I have ever dealt with. I live in Asheville and if there were any other choice, I would have already left them. Another monopoly that the American people have to deal with and without choice! I turned my pilot light off on the 10th of December and traveled out of state for two months. I'm on disability and have a fairly tight budget, therefore, I have to watch my pennies....literally! After returning home, I open my bill and they are charging just a little less than my neighbor who was home full time and utilizing her gas. I called, complained and they sent someone out to see if there were any leaks. He found none! Relit my pilot light or so it seemed. I left for the weekend and came home to a freezing house. I called PSNC and told them that the pilot light was not lit or did not stay lit and they refused to come back.These people want to charge $100.00 to come back and light it! So, here I sit in a freezing home and a bill for gas that I did not use. They have very poor service and I would say the meter is old and needs to be recalibrated OR this gas company has found a way to cheat people out of money! Thank God, I'm moving soon and won't have to put up with these thieves much longer! read more