If you like personal service, this is the store to go to. Abby helped my elderly brother and…read moresister-in-law. She took time and patience with each of them while taking care of two other customers. I was impressed by her knowledge of the right shoe for their specific needs. My sister-in-law wanted a really pretty shoe. However, Abby told her that she may need a shoe with better support. My sister-in-law agreed however, Abby brought out a shoe that was similar to the one she was looking at and she was happy! We never felt rushed or waiting for her to come to assist us.

Lucky Shoe Store is a hidden gem in the Polaris Mall. My wife and I sat down with a very patient…read morestaff and found the best shoe for her and her specific foot accommodations. One of the all stars who works there is Lindsay! Kind, funny, and very informative. Great prices too. 5/5!

Best high-end sneaker shop in the city. It's an expansion from their Tuttle Mall location. All the…read moreguys you see on their Instagram posts works in store. Everyone is friendly and knowledgeable about their products . It's nice that Columbus has a shop like this for sneakerheads. These types of shops are what you see in NY, Chicago, LA, etc. The fact that you can try in sneakers before purchase makes this superior to the online experience.

Great place to go for real dime piece Kicks ! Staff is friendly and knowledgeable ...... Best place…read morein Cols Ohio to find shoes of this caliber .

shoes showing a 50% off tag. if they aren't 50% remove the fucking sign its not that hard and i…read moreshould not have to tell you how to do yoir job. its a shoe store. its easy.

I'd give this store less than one star if I could. Normally the selection is pretty good. However…read morethis past Saturday I was shopping for shoes for my 8 yr old granddaughter. DSW Polaris didn't have a single pair of girls size 4 shoes on the rack. Not a single pair. That was bad enough then we used the restroom. DON'T use the ladies room w/o bio hazard coveralls and booties on. It hasn't seen a cleaning in at least 6 months. I'm talking walls, floors, toilet bases, under the sinks etc. It's just disgusting. If the store manager can find a vacuum cleaner for the back hallway carpet it would be helpful. I'm sure I won't be going back. I'll switch to the Easton location.

Great customer service, bigger selection than other FL's in Columbus area...bought 2 new pair of…read moreAdidas Fresh kicks for my girl (EQT's).. sorry no pictures because they were cheaper on line and out of my girl's size... NP free shipping.... will add pictures later when shoes arrive... get over to FL for their huge selection of Adidas & Nike Shoes and apparel ... hard to walk through the store without buying something.. especially for those of you that workout or have to up your shoe game.., highly recommend the FL @ Polaris for your athletic/sporty needs...

Store is very nice. They have a HUGE selection of shoes…read more Their apparel section is also nice. Here's the issue I have with this store. My husband LOVES Jordan shoes. Every time a retro pair drops, he tries to get it. We went here this past Saturday to pick up his shoes. When he opened the box there was a flaw on the shoe (red coloring on the white part of the shoe). He explained the issue to the girl working behind the register and she went and got him another pair. Again, there was something wrong with the shoe (I know eye roll--but seriously when shoes cost $200 they should be good to go). These shoes were worse than the 1st pair. She told him that every shoe is going to have flaws and basically just to suck it up. I understand he may be a little pickier than your normal shoe guy, but at the same time you are selling defective product and maybe your attitude should be directed somewhere other than your customers.

I bought these shoes 3 days ago and after wearing them A single time in building on stage for…read morethree hours they're now deemed unreturnable for full amount. This place is a complete scam and rip off. I will be contacting support because I was not helped at this location to return these brand new shoes. I didn't really like the way they fit or If you're buying shoes stay away from this place because everything you buy is permanent. I really wish negative stars was a thing.

Management seemed terrible, and all the teens working were stressed out over goals, I had asked a…read morekind teen employee to help me find a shoe and then someone who seemed like a manager came and asked me if I needed help and proceeded to take the sale of the kind teen. So terrible to see happen

No pics but every time I come here the workers follow me around the store like I'm gonna steal but…read morethere was this one guy and I'll never forget his surfer lookin ass face he was following me all around the store just staring dead at me the whole time I was there and then when I pick up a pair of shoes to look at them he went up behind me and like yelled in my ear and is scared me really bad if you need new shoes I recommend to just go to the mall right next to this place or dsw anywhere but this rackroom shoes

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

Gavin, is literally insane with his costumer service. I was not expecting to buy Tevas, but i bough…read moreTevas. He could try selling me a used toothbrush and I'd buy it. I have never experienced costumer service this good.

AMAZING experience at the Polaris Store Location! From the moment we walked in Joseph was right…read morethere willing to help us find the shoes that fit us best! He physically helped us put the shoes on and offered us different socks and inserts to maximize our comfort! We ended up buying 5 pairs of shoes and socks! Won't be buying shoes anywhere else! Prices were reasonable and service was outstanding!! Cannot recommend this store enough! Great energy, great people, and come out with great products at the end!!

Good selection of major shoe brands like Adidas, New Balance, Sketchers, Nike (although I banned…read morebuying anything Nike since the kneeling during the National Anthem started with Kaepernick following the Minneapolis police officer choking & murdering Mr. Floyd in Minneapolis) I also like the Under Armour Charged running shoes...have had 3 pairs and they are a great every day sneaker. Great arch, really good materials, & the soles withstand miles of walking up to nearly 30 months. Famous Footwear used to be really good. Can't comment on recent months since my last purchase of shoes was at Dunhams Sports in Bellefontaine.

Don't use your debit card at FF. I am trying to return a pair of shoes, but they can't complete the…read moretransaction. They say that they cannot return funds to the debit card, but pay out in cash. However, THEY DON'T KEEP ENOUGH CASH IN THE DRAWER. You'd think they'd keep enough on hand, especially after Christmas.

This store is gleaming and smells of expensive price tags but I love it! The sales staff is uber…read morefriendly, the selection of shoes is more upscale than not with a bit of a Euro-flair. I love the fact that their shoe designs are based around comfort first and foremost with trend, color, style falling behind in their respective orders. This company knows a thing or two about how to make a comfy shoe without sacrificing style completely (Sorry Naturalizer...) and they have been around for several decades which ups their cred even more. Verdict: Pricey but definitely worth the consideration!

Was that discrimination against Asian?!!! Just walked out of that empty store furiously. I had a…read moregood experience last time with a different sales, but this older gentlemen who was picking his nose by the counter and given the fact that I am the only customer in the store for awhile, he did not even say hi. He greeted another customer who walked into store with me at the same time. While the couple left and I was looking through the men shoes section to shop for gift. I was waiting for him to ask, so I can have him pack me up the right size of MBT. Nope! He decided to treat me transparent and pick his nose by the counter! I have had very good experience with one of the sales just a month ago, but now, I am not sure will I ever visit the shop again. I hope gentlemen understand he just lose an easy sale of $250 and an average of over $2000 of sales a year for years!

I was at Dick's in the early morning on a Saturday. The employees were all friendly and the store…read morewas very clean. The walkways are spacious, clean, and well lit. The merch is well organized and there's a large variety. The store sells exercise equipment, clothing and shoes, plus lots of gear for any sport or regime. I like the sales they have on thick socks in the winter as they have really good socks. I do wish they had more cotton clothing though, I don't like exercising in polyester ick. You can absorb microplastic that way even. The lack of sustainable and healthier clothing made me remove a star. Overall it's a very nice store with great parking and right by the food court.

I started taking golf lessons with Mitchell Stoner earlier this year and he has been amazing for…read morethe improvement of my game. Highly knowledgeable, easy to be around, and would be great for anybody trying to get better. He loves the game so he is very serious when it comes to helping people get better. Anyone in Columbus looking for lessons, see this guy!!