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    Public Storage

    3.8 (17 reviews)
    Open 6:00 am - 9:00 pm

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    5 years ago

    Great location and variety of units. Customer service has been very good with a great "touch less" check in procedure.

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    Review Highlights - Public Storage

    LaShell was the best customer services associate I've dealt with in a long time.

    Mentioned in 2 reviews

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    You might also consider

    iStorage

    iStorage

    (8 reviews)

    Offered the "first month free" promotion... never received it…read more Three weeks after moving in a rodent destroyed my property... Their insurance refused to cover it. Four weeks later they raised my monthly rate by $50.00. Take your business elsewhere.

    BEWARE!!!!: I Storage on Pea Ridge Rd is scamming their customers…read more I Storage 2598 Pea Ridge Rd Clarksville, TN 37040-7188 (931) 272-8564 If you don't want to read the full review just know if you have a storage unit at I Storage in Clarksville you are paying double what you'd pay at Clarksville Self Storage. $45 a month at Clarksville for a 5x10 compared to $90 at I Storage on Pea Ridge Rd. I have held off doing this review until I made sure no refund , no apology and no explanation was coming. It's been over a month now and none of those things have happened so here is the review I promised "I Storage", on Pea Ridge Rd, I'd be doing. I've had a 5x10 storage unit at #IStorage on Pea Ridge rd for close to 3 years and never had an issue. I have them on auto pay with a credit card and it's been charged on the 3rd day of every month for $78. It started out 3 years ago at $69 and increased to $78 but I was given notice of the increase at least a month before the increase so no problem. I happened to check my credit card statement in June and saw that in May and June I was charged $90 for my unit. I'd never received notice of an increase so I called the office. I was told they added insurance to my unit because I had no renters insurance on file. This was never a requirement before and I'd received no notice before they added the insurance. I have renters insurance and was happy to provide a copy but the manager told me I'd need to call corporate to get the charges refunded and removed going forward. I called the corporate office and they confirmed it was a charge for insurance and asked that I email the manager a copy of my policy and they'd make sure to refund the charge and notate my account. I emailed the copy of insurance and thought that was the end of it. In July I checked my statement again and there was another $90 charge on July 3rd and no refunds or adjustments were made either. I called back to the local office and he couldn't figure out the problem but confirmed my insurance was fine and notated on my account. I called corporate and after being put on hold twice for extended periods so they could figure out the issue the representative finally came back on the line and said they had increased the rate to $90 on that unit. I told her I'd never received notice and they said it was sent a couple months prior. It was not and I asked why the lie about it being insurance if it was actuallya price increase. She would not answer. I was then told they could not issue refunds and that I'd need to contact the Regional Manager to get that done. I emailed 3 times with zero response and was never contacted to resolve the issue. So, what that means is they were adding insurance to my unit to get the total to $90. When I proved I had insurance the unit magically goes up to $90. The truth is they wanted to charge $90 for the unit but because they failed to send notice they used the lie about insurance to charge me. When I produced the insurance they immediately went up to $90 with no notice. That is against consumer law but they are a big corporation and know the likelihood of someone taking them to court is very low. I feel confident they will regret their thieving ways as their customers start reviewing their statements and moving to facilities with lower prices and honest customer service. I found the same size unit for exactly half the price at Clarksville Self Storage off Wilma Rudolph. I've been there almost 2 months with no issues.

    StorPlace Self Storage

    StorPlace Self Storage

    (4 reviews)

    I have had my stuff in storage for a little over a year. I have tried to get autopay for the entire…read moretime. I was told to fill out a form and return it. I did just that. Yet again I had to call in the payment. I inquired about the autopay status and was told that I was sent a form but never returned it. I explained that I filled it out and returned it. The woman I spoke began talking down to me telling me that I could go online and make my payment. I explained doing that still would not solve my issue. I asked for her manager and she referred me to the website. She refused to let me speak with the manager. This woman was rude, unprofessional and disrespectful.

    If I could leave a zero, that would be my preference, but a one will have to do…read more Let me first say that we rent TWO spaces there, and have for about a decade. That's a lot of money. I came to one of my units tonight to meet my husband & a friend, so she could pick up something I wanted to give her. I realize when I arrived, I had forgotten my cell phone. It was urgent that I contact my husband and merely went to the side office door to ask about using the phone. Tammy, the manager, had some trouble with the door & asked that I come around to the front door. So, I go back through the gate, using the code, and enter the office. I am greeted "What do you want??" very ANGRILY! I am the CUSTOMER, mind you. I told her I needed to call my husband, that I had left my phone at home, which is not an unreasonable request in ANY case. Fortunately, in my life, I have not been forced to witness an employee of a business behave SO rudely. She was having trouble with the door, which was no fault of my own, but she wanted to make CERTAIN that I knew it was because she unsuccessfully opened it for me. She is one very angry woman, and her irrational behavior shows it. I was appalled at her behavior, which is not the first time I, or my husband, have been treated rudely by this office. If you're looking for nice people to help you store your belongings, look elsewhere. We will be talking our business elsewhere & soon. I've owned my own business and I would NEVER treat a customer in such a manner. Unbelievable

    Public Storage

    Public Storage

    (15 reviews)

    I rented a space here to park my car for a few months in fall 2025. When I cleared out my space,…read morethe person in the office said my pro-rated rent (25 days of 30 to be returned @ $220/months) would be refunded within 5 days. It was not. I called customer service to follow up on my refund and was told they did not prorate rent. This is contrary to what I'd been told in person. Had I been given correct information by the person working there, I'd have vacated sooner. I was also told by customer service that they would investigate this situation and get back to me but never did. $185 was a lot of money to donate to a company giving out incorrect information. Don't trust what they tell you!

    this is the absolutely "worst storage company" on the damn planet!!!!!!…read morespecifically, in nashville at mcnally drive (but representative of all public storage locations).... please be warned!!!!!!! they are borken into "all the time (at least monthly) and refuse to do "anything" to enhance their pathetic security to protect your stored assetts!!!! ----- renters strongly advicsd to stay away at all costs from these total losers!!!!!!!!!!!! no cameras, no alarms, no security after hours! - just a walk thru the next day to assess the overnight damages!! break-ins occur about every 4-5 weeks (at least) yet all they do is replace the storage locker 'lock' and "that's it!!!! bins are easily borken into with a crowbar and are almsot all located in terrible/bad areas! they also force you to pay for "insurance" but if you have items stolen and do not have "receipts and pictures", you can forget about reimbursements!!!!! i moved out after two losses in less than 3 months - do not make the same mistake. this chanin is pathetic and tyhe local management "knows it", becasue coroporate support sucks and leaves you no way to reach them directly!!!!! entirely incompetent and unapologetically uncaring! again, trust me - stay away from these losers!!!!!!!!!!!!!!!!!!!

    Public Storage - selfstorage - Updated May 2026

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