These guys are great! Greg and William are wonderful. They were always very quick to help and…read moreaccommodate. I'm sure if you were super paranoid like some folks then they would gladly keep your information secret. Just ask instead of expecting and then writing a stupid review and putting that "secret information" in the review... I had a great experience and highly highly recommend these guys.

Stored here for just under a year. The owners were very accommodating for my storage needs and I…read morewould highly recommend this place. A+ Service always! I only left because I live farther away now and needed to find a closer unit to my home.

This has to be the absolute best storage facility I have ever used. I have been with them for years…read more& think the world of their staff. Specifically Heather, always have a smile on her face & ready to help you tackle any of your storage or rental truck needs. She absolutely goes above & beyond, as does the rest of the staff. I highly recommend this facility based on their staff, reasonable pricing, and security measures. Awesome service!

I've been storing at Lock Box for a few years now and I'm so pleased with the customer service I…read morereceive here with questions or concerns, and Heather is just a gem! They pay so much attention to the grounds and cleanliness of their buildings. I also truly appreciate the safety their facility provides for my items and for me when I have to go pick up at later hours.

Your facility in Madison, TN is great, but your rent goes up every 6 months significantly to the…read morepoint that it is double and sometimes triple what you are offering to new clients online. I plan to pull my things out and find a place that has a more consistent rate. As a note, I spoke with the local manager once before about it, and he was able to reduce my rent, but it ended up increasing again later and I have not been able to get ahold of anyone who could help out since then.

The location in Madison, TN is a run down, not maintained and my roof leaked for months - until I…read morefixed it myself. The unit was not secure and others had units broken into from the unit next door. It's located in a sketchy neighborhood with people constantly tailgating you in to steal. The manger, Joy, could not be worse with extending customer service - more like customer No Service. They raised my rent from $90 to $160 in a three year time frame. Shop around.

Seriously the best place I have found. Fair prices. Great people and security it very tight.read more

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I went into the office to rent a storage unit. I had the pleasure of speaking to Brandy. I told her…read morewhat I needed and she walked me out into the storage units. We looked at different options and she went over pricing. With her help, and my needs for what I had to store, we made a decision on the correct unit. She was very patient and was able to answer all of my questions. She is a great asset to her employer. Thank you

I don't normally put negativity on FB OR IG but people need to be aware and stay clear of public…read morestorage @ 3125 dickerson pike, Nashville TN 47307. My son and his girlfriend rented a unit for 2 months. It is rented through today and is completely cleaned out. They have charged him $125 dollars on two different occasions this week for clean out fees when the unit is cleaned out. We rented from them 4 years ago and they did the same thing. Do yourself a favor and save your grief and bank account and steer clear of this location. Thanks for listening, Marcy Sanders

I was blown away by the complete and total professional services that were rendered by the staff at…read morethe Rivergate location. Joni the manager went above and beyond to make sure all my needs were met. Outstanding service and hometown generosity made my experience here 10 stars out of five. Would do business here again and again!!!

I had to upgrade to a 5x10 and the Manager, James was so helpful with this transition. He…read moreexplained everything clearly with easy. While moving that day from unit to unit, he gave me 2 bottles of water, inwhich I needed because coffee should not have been my drink of choice on aa hot day...lol. Thank James for the EXCELLENT service you have provided me to ease my move!!! keep up the good work!!

I had a wonderful experience purchasing my storage unit here today. I was received a warm greeting…read moreby the general manager, Secoya, and he proceeded to help me find what was the best unit for my needs. He knew that cost was important to me as well an easily accessible unit. I was pleased with the unit and the price I paid. He really wanted help me and it showed. This is my third time using this storage unit over the past 8 years and I feel they provide a great service.

There is no 24 hour emergency number ! You can enter in the gates before closing time, but if…read moreyou're inside and don't get out before 9pm, you're stuck inside and YOU CAN NOT GET OUT ! I'm literally writing this review as I'm stuck behind the gate. No pressure plate / sensor along with the code to make it work. Nope, just no chance of exiting period. Police officer rolled up and said this happens at least once a week. No surprise there. And do you think I was told about this...NOPE. Today is my first day storing my things here and I already regret everything about it. And they don't tell you beforehand or during that ALL SALES ARE FINAL, (three months rent up front of course, how convenient) To say that I'm sure this is a common occurrence and that they've got your money and could care less I'm sure sums up their business model. Save your money and go else where. This is a huge safety concern, inconvenience and down right unusual practice for a storage facility. I'd give it 0 stars.