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    8 years ago

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    Express Phone Repair Mentor

    Express Phone Repair Mentor

    1.9
    (12 reviews)

    If you have any problems with any equipment take it to Sam and he will do a great job for you just…read morelike he did for me. 1

    I originally had 5 stars for these guys when I referred my mom to them. But that has changed…read more I have a phone that I cracked the screen after 4 years of owning it and ended up bringing it here because Spectrum is a terrible company, and made a mistake on my account, and would not Warrenty my phone. So after 3 months of fighting with them, I gave up, and came here because my screen was pretty much done at that point... (Couldn't see the bottom half). So I call, they quoted about $200 to do the screen on my s23 ultra. Not bad, let's do it! I get the phone back and the first thing i noticed is the back was peeling off, so he took it in the back and "fixed" it.. then i get it back 10 minutes later and it is clearly an aftermarket screen, rounded edges, doesn't show the whole picture, less pixels, and the bottom pixels started glitching! So I ask why its like that, and Sam said because it was an aftermarket screen, and the glitch was because it was slightly defective which is covered under Warrenty. And then I asked him, why didn't you give me options from the beginning? I dont want that... he then (after the fact) gave me options for a refurbished Samsung oem screen or a brand new Samsung oem service pack.. I chose the service pack. He then said it was almost $500 for that! At first I didn't believe it until I did some research and he gave me a discount for the troubles which was very nice. So I brought it back, and got the new "service pack". A day later the whole screen went green and the phone was more unusable then it come in!! On a Friday before the 4th of July so I had to wait almost a week for them to send the phone to Samsung for them to say it was "physical damage " which is not true! I never dropped or put pressure, and had an otter box case on the phone and even Sam agreed with me! So someone had to of messed up the install. He then told me that he would only charge me half for a new screen of my choosing. So I picked the refurbished Samsung screen.. and Sam said he would have it done the next day, and would be there, and that I could have the old broken screen. I get there the next day, and Sam is not there ( this was the second time this happend) and that Savan guy was there.. quiet, and slightly reluctant, not super friendly or polite. He hands me my phone, and the first thing I notice immediately is the back is pealing off (that sound familiar?) ... so he takes it back and I waited for 10 minutes for that to be done the correct way... again... He also refused to give me the old broken screen that Sam said I could have but showed me a little capacitor that supposedly was the issue, he said they could use parts off if the old screen.. What a bunch of scammers! He was also pretty rude till I explained what Spectrum had put me through and this whole process.. THEN he kind of lightened up. I get home and my screen is AGAIN glitching out if noowhere... Touching, scrolling and doing things without me touching the screen! I adjusted some settings (turned off sensative touch etc) and it helped but it still is not the same, and is hard to do precision things.. I will never come here again. I dont recommend. I have an iPad that needs a screen, a computer that needs fixed and a few other things that I was about to bring, and many people to refer, but now I'll take my business elsewhere. If the service pack would have been done correctly the first time, or at least been covered seeing how I never dropped the phone, or damaged it myself, I would have paid the full price for the original service pack if the phone wouldn't have broke. This is assinine, and i hope upper management, and the owner sees this! I think Sam was trying to help, but whoever did the installs needs to go back to school!!

    PCfixme!

    PCfixme!

    4.5
    (8 reviews)
    $

    Too hard to get anything happening with limited hours. Tried to get to the shop on a day they were…read morelisted as open but they decided to close early. Maybe someone else will have better luck.

    I highly recommend Marty at PCFixMe! located at 34900 Lakeshore Boulevard, Eastlake, Ohio. My…read more2-yearold HP laptop would not restart, even after following all the manufacturer's guidance from hotline. Marty at PCFixMe! answered my call, offered to fix later that same day, and when I drove up to CLE, he did troubleshooting and identified issues with motherboard. He corrected it, said it was common issue, and provided tips to prevent it (properly shutting down laptop). He also showed me how to remove back of motherboard and unplug/replug in battery, and provided me with small screwdrivers so I could do it myself if needed. Which I did when similar issues came up the next week. Twice. The solution worked temporarily, but... when my screen went black the following week, I called Marty to discuss. Since I was located an hour away, he kindly offered several options, one of which included helping me purchase a new laptop if motherboard was bad- worst case scenario. When I took the laptop to him, he did trouble shooting, laptop did not reboot, motherboard was bad and we proceeded to shop online for a replacement. He recommended a replacement, and he ordered it then and there. When it arrived a few days later at his shop, he called to tell me he noticed a scuff on the cover and also found that it did not have all he had expected in hardware, and apologized for his mistake. We discussed an alternative Lenovo laptop - also less expensive - and he purchased. When it arrived several days later, I picked it up. Marty was honest with me again and told me my old laptop eventually did reboot! I said I'd keep it as a backup, but I needed a reliable alternative for my new business. And I was back up and running within 4 business days. Marty at PCFixMe! is honest, prompt, professional, courteous and exceeds expectations! What a breath of fresh air.

    Puls - mobilephonerepair - Updated July 2026

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