My STUFF was lost but now it is found! My shipment got lost. I called Purolator at 12:13PM. The phone call lasted 33:29 and the majority of time I was on hold. JUST LIKE THE WARNING AND APOLOGY AT THE BEGINNING OF THE MESSAGE FOR THE ANTICIPATED DELAY DUE TO NEW SAFETY STANDARDS TRYING TO KEEP THEIR EMPLOYEES SAFE AND HANDLING THE INCREASED CAPACITY SO MY ENTITLED ASS CAN GET MY STUFF. I find the companies need to be cognizant of their employees' safety so they can return safely home to their families somewhat inconvenient, but I guess they have a right to go home and enjoy their families and stuff too. I joked about the delay when the girl first answered and she chuckled and sincerely apologized for the wait and I advised her I was prepared for the wait (AS they had told me this at the beginning of the call) and I was enjoying a beverage outside and enjoying the beautiful day and advised that I may be changing to a big boy drink soon. She was a sweet and kind person and I enjoyed chatting with her and she suggested a few solutions. There was an urgency to receive the package, as the company that makes my stuff also has concerns about their employees' lives and was a little backed up too. What audacity these companies have, expecting me to be rational and allow extra time to get my STUFF so they can avert the possible death of one of their employees. The girl cautioned that it could take up to 48 hours to get my STUFF, due to the procedural issues of handling peoples STUFF that may be contaminated with a lethal pathogen. I was going to advise her that I am a very important person and want my STUFF when I want my STUFF, but she was very sweet and I could not find it in my stone heart to assert my demands as an entitled person. At 1:04 I received an email notice that they were beginning to try to find a rather large truck where they suspected my STUFF might be. I noted from the email that they were located in New Brunswick and replied that was likely why they were so Kind. The Maritimes and Newfoundland have the Kindest and most generous people on the planet. They have way less STUFF than us important people, but they will give you what they have if you need it more than they do. BTW Great place to visit. At 1:58pm My important STUFF was delivered. I had not slept well the last 2 days waiting for my STUFF and now my STUFF was inferior to the STUFF they had shipped before, but it was still better than everyone else's STUFF so I guess I will need set them straight because I deserve the BEST STUFF. If I have time I will write a scathing review of their company too. However finally having my STUFF made for a good night's sleep so thank you Purolator for the good night sleep. Not sure if ME being kind to kind people precipitated the express delivery but I think I read somewhere about treating others the way you would like to be treated and it had some type of benefit, so I thought I might just try it. Now as a systems engineer I can tell you that the logistics of locating a parcel from a few thousand kilometres away in such a prompt and reliable way is pretty much top of the heap. For those of you that cannot comprehend; remember how frustrating it was when you lost your keys. Now think how hard it would be if those keys were lost amongst a million similar keys and you had to read a 10 digit code on each one to find your keys. Now I have heard rumours of a virus that may be inserting a new feedback path to an already complex and sophisticated system and this may at times make the system meta-stable. (That means you are trying to find you keys in the pile of keys with your hands tied behind you back, while important people are kicking you in the A$$.) In closing I am eagerly awaiting Purolator to lose my STUFF again so I can have another enjoyable experience dealing with Purolator customer service. Hopefully they will take longer next time so I can enjoy my pleasant experience a bit longer. Hopefully I will not need to go to work later that day so I can kick back and enjoy a few big boy drinks in the outdoors of the beautiful country that I am entitled to live in because I AM CANADIAN (tm) not because I AM ME. Be kind people. The only STUFF we really own is who we are so own Kindness and Love. Chinner read more

I never had an experience with any other delivery company like this one. I missed the first delivery cause I didn't hear the door bell. not sure they even used it. so I called them up to see if they could recall the driver to come back this was around 2:30 in the Tuesday afternoon. I was told that she could call or paged the diver to due so but can have it resent for the falling day. I Proceeded to tell here that on the wed I had to be home and there be no one to sign for the package. She told me to leave a not on the front door with all moth the package id number permission to leave the package in the door with my name both printed and signed. So I did just that (not liking that idea cause I live in a basement apartment so a note say no one home is not my ideal to leave) Thought after all that the package did not show up and online I got delayed due to miss delivery and would be delivered the next day. So I had Thursday the next day off work so I could wait for the package. I How ever did get called twice to see if I could work 2 different shift but had to say no cause I didn't want to leave a not again stating no one was home plus the landlord who lives upstairs was not happy with the notes on the mail box as well. It was getting close to 5pm and still no package so I called Purolator for the second time to see if my package was coming at all the girl said she would page the driver and let him now I was wait for the package that did not come the day before cause she said the drive fell ill and assured me that I would get my package. So waited and cheek on line 1 hour later to see if any update and there was AGAIN delayed due to missed delivery. WHAT THE HELL!!! I then called them for a 3rd time to find out what was going on. (you would think after they didn't delivery the day before that make sure you defiantly got it the next day specially if there no acts of god preventing them to do so) Once again I was told to leave a note giving permission to leave the package to do so. After expressing my concers that I did not want to have it public on a not no one was home again and that that landlord did not want that. I even ask to have some one else bring I sure they have people delivery things tell 8pm. I ask if I could give phone permission. Answer no. Asked if she could put it in regular mail. Answer again NO. She then suggest to have it redirected to another location that would be home to sign. but because the person who could do it was in a different area that I would be charge a surcharge to do so? What they cost me a day I could have worked which I could have mad money then say if I wanted to do it that way to charge me a surcharge. I don't drive and have to work so no way I can get to there office to pick it up so stuck try to figure out this package. This company should be ashamed of themselves and call them self a delivery company. I have never had problems with other carries even Canada post less they delivery even if it slower. read more

This is the worst shipping experience I ever had. I order a computer part off amazon and I pay express because my computer is fried and I need that part to be able to work. Keep in mind as a self employed entrepreneur in a pandemic, work is very scarce and I can't effort to miss deadlines and lose contracts. My delivery was scheduled for tuesday morning. Around noon I get an email telling me my package couldnt be delivered because my street is closed. My street is NOT closed. I got a package from intelcom and from canada post the very same morning. But there is construction on the corner so I understand it might be a little confusing (even tho every other delivery service never missed a delievery). So I call and explain the situation. The person understood and put a note to the driver and even left my phone number if he's confused. She GUARANTEED my delievery would be there in the morning. Its kinda messing with my deadlines but its ok, I'll manage. Day 2 around noon I get an email saying the same thing. I call again, explain again my street is NOT closed. The person called dispatch and GUARANTEED the truck would come back around 3pm. 3pm...nothing. I call again (keep in mind its 45min on hold everytime you call). The person told me the driver is late and GUARANTEED he would be there before 6pm. 6pm...nothing. I call again. Now they transfer me to a superior. Very nice lady, she understand that the driver is an idiot and have no respect for his job or the clients. She said I could pickup the package at distribution center. I drive 30min over there only to be told the package is in the truck and they cant give it to me. I call back the supervisor and she GUARANTEED the package would be there first thing in the morning. I even get an email saying the resolved the issue with the driver. This morning, I get an email at noon telling me the driver can't access my street...I call again, this time I speak with a super arrogant supervisor who tells me that my adress is not good and he can't do anything for me, that im not allowed to come pick it up and that I need to contact the sender and hangs up. I call the sender its a full voicemail. I can't do anything. Later the same lady as the day before calls me and tell me that the other supervisor was basicly telling bullshit to get rid of me and that I needed to come pickup my package at the distribution center before the curfew at 8pm. So drove another hour to pick up my package. I spent more than 4.5hrs waiting on the phone, had to drive for 2hrs, ended up losing a contract because I couldn't meet the deadline...and I couldn't get a refund for my shipping. Do yourself a favor and never ever deal with Purolator. read more

EEK! METHINKS NOT is right... Not sure that I have ever experienced worse customer service in my life than what I did with Purolator. Bad customer service is common, however the EXTREME lack of professionalism that I experienced on this call to Purolator was at another level...I paid for express service for a package that was very time-sensitive. Checked the tracking diligently in the morning, to which the tracking confirmed that it was on the truck enroute to be delivered. However, an hour later when I looked back at the tracking it stated that the package had been taken back to the sorting facility. Given that I had been at home all day and checked my door for any notices, which there were none, I thought this to be odd and called Purolator. When I called I was told that the driver had a sudden emergency and will not be delivering my package today. Apparently, for a city of 1.3 million people there is only one driver, and if said driver cannot for whatever reason work that day, everyone is out of luck who is expecting a package. The two solutions presented to me were 1) to wait until the driver can deliver (hopefully the next day) or 2) pick it up at the sorting facility. Given that there is a reason why I paid for this package to be here by a certain date I opted for option two. I was told that Purolator will call me once the package is pulled off of the truck. Hours have now passed and I have not received a phone call. The Purolator sorting facility is not close to where I live and so I have to be strategic about planning my route (also this is not the only thing that I need to accomplish today). Upon calling back I speak to a different customer service agent than the first call, Mike. I go over the situation and said "I just need some sort of an idea when it will be pulled off the truck because of the time-sensitivity of this package". Mike tells me there is nothing that he can do then says "Maybe the Driver's family died or something and that's why he couldn't deliver your package!". I asked Mike if he needed a minute because obviously this call has taken a completely unprofessional turn. So that is my Purolator story - I find Myself sitting here in pure shock. read more

In regards to the above, I have been involved in Quality Management for the past thirty years. Your decision to not accept this claim is deplorable and wrong. Having put my trust in your service was my first mistake, and will EVER happen again. I will also be sure to share my disgust in Purolator and it's whole customer service process to all that will listen. At no time, did anyone suggest that my shipment should be in a box as stated. In FACT, the guitar was in it's own case (box) designed to protect the inner working of the guitar inside. Having put another box around the case would not have protected the guitar any more. As you can plainly see, the case was damaged by your service and by your poor handling.The guitar is also damaged as a result of rough handling. Why would anyone insure a thousand dollar with your terms? As well, having to wait almost a month to have my claim even reviewed, is unacceptable and points to a poor customer satisfaction process, complete with no confirmation of said claim when it was started, and a total lack of accountability on Purolators behalf. Your decision not to honour this claim is baseless in my opinion and without merit. Your terms and conditions are hidden unless you read the fine print. Why does Purolator have so many claims that they cannot even respond until a month later? I am not sure if you are still ISO approved, but if you are, I will be making a complaint to the auditing body as well. I put my trust and confidence in you to get my guitar to its safe destination, without even an apology as to the damage you caused, i am now left with a damaged guitar that most likely has a bent guitar neck from being dropped, and a severely damaged guitar case that was designed to protect the guitar itself, as well. Thank you for the quality lesson on how not to serve the customer. read more

Worst company ever.. I recommend that all companies and businesses should stop using them. When you make a complaint all they do is make excuses for each other. Basically, I'm a stay at home mom so I'm home all day and live in apt so I can see and hear my door from my living room. So my package just got left in front of my front door. No body knocked or anything. Like seriously, I understand that there's no signature required but like they can at least knock and walk away or something just to notify that there's something on the floor. It's common courtesy to do so and to know that it's an apartment building so many people walk through that hallway. It's not like it's a house where you can hide it somewhere on the porch, even then there are porch pirates. So I called them to let them know that my package has been stolen and that I was home all day and that the guy should have knock and all they kept saying is no signature required. They just kept saying that over and over like no you don't say! They should have at least pretended to care and say something like. Ok I will let my manager know and make note of it and have our staff trained better but this woman just kept making excuses and wouldn't even give me head offices number she just kept saying I'll get them to call you back! Who knows if she just get a co worker to call back. Worst company ever! Boycott them! read more

Trust me even 1 star is like giving them a thousand stars, which I definitely don't want to for their awful service. Their drivers are outright liars. I have had this issue twice now. They keep saying that they can't deliver to my place because they can't get to the gate ! What a load of crap!!!!!!! I am so so frustrated can't even begin to explain. I order day in and out of amazon and every package reaches me without any hassle but if purolator is the carrier then god save me. I just don't seem to understand the stupid excuse given by their driver. Huge garbage trucks can reach the entrance of my building all cars can reach, moving trucks can only they can't. Will anybody in their right mind believe these guys and their sheer stupidity!!!! Utter non-sense and stupid people work in this company. I am so scared now while ordering from amazon and hope and pray it doesn't go to them. I had two weeks for emailing back and forth still these guys couldn't deliver to mid-town Toronto, like the absolute middle of the city, cause they can't reach the damn door. I just can't fathom the extent of idiocy, honestly. And their customer support is the worst. The rudest people sit on the phone who keep cutting you off. They should shut their shops else I believe I might end up suing them once in my lifetime for the amount of mental harassment these guys have caused. read more

I made the mistake of shopping through a company that uses Purolator to deliver. I get a notification Monday (December 3) night from said company letting me know my package has been delivered. Awesome, right?! Delivered in a snowstorm, without my street being plowed, with no tire tracks, no visible signs anyone has been to my place at all! It took me 2 days to track down where my package was (Edmonton North facility) and I have no been on hold for 25 minutes and counting trying to find out if this is actually true. As according to my tracking information, my order should be somewhere on my property since they magically delivered it on Monday. I get it, the weather was atrocious on Monday. But to notify me it was delivered and forget to mention by delivered you actually meant still sitting in your facility where you don't actually plan on delivering it is infuriating. That package is my daughter's dress for her Christmas concert, which is happening today. So thanks for that one. She is wearing a borrowed dress for her afternoon show as by the time I figured out where her dress was last night you guys were closed and since I can't actually get anyone on the phone to confirm my order is actually where I think it is (30 minutes on hold now) I can't trust that I'm going to show up there and have it be at a different facility. Merry Christmas. read more

Purolator is the worst of the worst! I've waited for my parcel from Ontario to be delivered in Calgary since 24 April. It's been sitting in Calgary since May 5. Today is May, 16. They say that, because of Covid-19, there will be a one to three-day delay on deliveries. I'm okay with that, but over THREE WEEKS??? Yesterday, finally, I received an email from them, saying my parcel is out for delivery. I was SO happy and I did not step a foot anywhere so I could be here when the driver arrived. At 6pm I realized it would not happen. I looked at my email and saw "Your parcel was delivered". Seriously???? There was no parcel at MY front door, so where did it go? I immediately phoned a supervisor of Purolator and he casually informed me that I'll only be able to contact the "tracing team" on Monday and it could take two days or longer for them to trace my parcel. From all the negative reviews about this company on Google, I'm clearly not the only one who thinks they are terribly inefficient and unreliable. But why do individuals and companies keep on using their services??? They should not be in business! Their motto is: "Purolator. It's not a package. It's a promise." What a lie! What a JOKE!!! Next time when I order anything online, I'll make sure the seller will NOT use Purolator as a shipper. If they do, I'll buy elsewhere. read more

If I can give 0 star I would to reflect their delivery process. Zero effort at all and plain stupid. Three times (personally and for one package only, not adding the griefs they cause at work as well) they messed up the delivery of my package with reasoning that doesn't make sense. No entry/buzzer code, wrong address, etc.. Like what the fuck?? Canada post and other services never missed delivering my packages.. They even call me to ask for instructions on what to do next, if I wasn't available. For one delivery task, they messed up 3 times giving different reasons, which really doesn't makes sense.. First, "No buzzer code", so I contacted their support to add/EMPHASIZE the buzzer code which is actually already on the shipping address.. Second time, they messes up again saying the "address is wrong".. I'm like omfg... Third time, contacted their support again and they told me it could take 72 hours to complete the shipping address change (WHY?? what do you need to change??).. I almost flipped my table reading this.. holy shit. Hope these reviews will reach Purolator management, and if does, hoping they will actually care because this stupidity is prevalent. But I think their best action here is to "CEASE and DESIST" their operation.. It's just stupid for real.. LOL read more

I only wish to have a negative rating for this company. They have the WORSE customer service and are liars. The incompetent delivery person came to my building lobby but because he could find the buzz code he returned. He did not even try to find out the info or contact me. Since it is a student building, the door is opened every 5 mins. Of course he did not bother waiting and took my laptop parcel back to depot. On finding this out ON MY OWN, yes ON MY OWN with no notification or any sort of communication, I was told that I can collect in the depot next day. After work I rushed to collect my laptop and guess what!? They say parcel is out for re-delivery the third day! Why on earth would you ask me to come by 8 pm, give me the address location when you CAN'T give the parcel to the customer?????? I had clearly cancelled the re-delivery and requested for customer pick-up because I needed my new laptop urgently. STILL they asked me to come and not give me my laptop which was lying in their warehouse somewhere but they couldn't bother looking for it because it was scheduled for a re-delivery. PATHETIC SERVICE, PATHETIC CUSTOMER CARE AND an experience that will make you FRUSTRATED!!!!!!!!! Also, PLEASE have someone PICK UP your phones!!!!!! AVOID PUROLATOR AS MUCH AS YOU CAN! read more

On January 30, 2017, I placed an online order for a television set from Best Buy Canada. The purchase was sent by Purolator, tracking number 330964321153. It was the first time anyone sent me anything by Purolator. On February 07, Purolator's website promised delivery of the package that day. At 2:51 p.m., the website announced, 'Delayed in transit' and that they will make another attempt the next day. It is important to note that I received a FedEx delivery that day; Purolator cannot site inclement weather as an excuse. On February 08, Purolator's website said the parcel was on the delivery track and that it was on its way. At 2:39 p.m., the website declared, 'Delayed in transit' and that they will make another attempt the next day. (February 08 was a beautiful day.) On February 09 (today), the website once again said, 'Delayed in transit' and that they will make another attempt the next day. (Does this begin to sound like the movie 'The Groundhog Day'?) Incidentally, February 09 was a mild and sunny day in Calgary, with no snowfall in sight. In summary, Purolator is a third world company operating in the first world, and I don't know why an established business like Best Buy would deal with this carrier. read more

Not only did the driver not deliver the package to my door Dec 18 as indicated by them, they went about dropping it at Penguin Pick Up where it sat for 5 days. Then they returned the package to Dell. I had no idea any of this happened until it was too late and my laptop was returned. My security camera proves that the driver did not come to my house, where I was home anyway, and simply lied! And even if the liar had come to my house, he left no notice that the package was dropped at Penguin. So he is just a dumb liar. When I called customer service, they told me it was partially my fault because I should have been watching out for the package with tracking it. Aside from the fact that the Dell website said delivery is not expected until Jan 6th, it is incredibly rude for the service person to tell me this is partially my fault because I wasn't tracking and watching. Trust me not everybody is tracking their packages online, and not everybody knows a package is even coming to them! So Dumb! So the driver is a liar and the service agent is just rude. Problem is I have already stopped using Purolator because they suck so bad compared to FedEx that I am left with no recourse other than to write this review! read more

I don't know how they are still in business. I had two deliveries with them recently. The first one contained two boxes and they delivered one. Upon delivery driver told me that he doesn't know about the other one. When I called to support centre they told me to wait at first, then after a few days they told me that they found my box. It took Percolator a week to deliver that box, because it was heavy and driver didn't want to deliver. After a few more calls to support centre it finally arrived. The second delivery is one big box (120lb) and have been waiting for it all day as they tracking status stated that it is on car for delivery. Sure enough they just updated status to "Attempted delivery - unable to complete delivery due to heavyweight shipment - Contact us. " when I called them back they start telling me that I wasn't home, and twill send message to a driver. At the end of the day no one called me or contact me. I admit that box is heavy, I would help to driver if he even bother to come to my door. To make it clear, I didn't choose them as delivery option, Walmart did, and I don't understand why choose delivery company that cannot deliver, just choose someone who can. read more

If I could rate a 0 I would. I ordered a present through amazon for my daughter. They left the Bright teal pink box in the middle of my porch Where you can clearly see from the road. Upon picking up the package it was busted open in numerous spots. This led me to open the package. The $200 toy was scratched and dented from the rough handling endured and the door had a crack. I called amazon and they were amazing providing me with a replacement well today once again my replacement came and the box is destroyed again with one end being completely opened up. This is absolutely ridiculous I will be notifying Amazon and stating that I want Purolator delivery banned from my account as when I receive their products from other couriers I have never had an issue. Unacceptable. It clearly shows that the object inside is a plastic camper van and that it is in original packaging with clearly no protection. Don't toss the thing around!!! You would figure that would be common sense... and needless to say my daughter also knows what she is getting due to it left in the middle of the porch this is the least of our worries with the condition this delivers in.... TERRIBLE COURIER SERVICE read more

First time I decided to write up my review about #purolator which is #purolatest after hundreds of time dissatisfaction with this company, I am not surprised to see all negative feedbacks and being 1start shipping company does not surprise me there should be Negative starts below zero this company sucks always find a reason to excuse itself now is covid19 I am just FEDUP with purolator but it is my choice some people like companies and organizations ship my items! this package coming from TDSB I am asking any company or organizations deal with purolator PLEASE PLEASE STOP SHIPPING WITH PUROLATOR WR ARE SUFFERING AND FEDUP WITH THIS COMPANY! I JUST got off phone with another RUDE representative, her name was DIANE my tracking number 606875593471, ALWAYS LATE, ALWAS MAKE ME WAITING FOR MY PACKAGE, HOURS on hold, delays to next days and RUDE staffs, at the end I have end up to drive half of City of Toronto to pick the package, ENOUGH IS ENOUGH may times I had to cancel with orders with certain company that ship with purolator I am done with h this company every time they have to boil my blood.... STOP SHIPPING WITH PUROLATOR STOP STOP STOP STOP HAD ENOUGH read more

I would give Purolator zero stars if that were possible. I had ordered shoes for the entire grooms party for a wedding and ordered them on a rush. It came down to the very last expected delivery day, so I waited on my balcony to see if they'd show up. I had my laptop in hand, opened to the Purolator tracking page. Literally at 5:30 on the dot, the shipping notification changes to "attempted delivery", but NO ONE EVER PULLED UP. There was no attempt made. I then go to the Purolator depot that night and tell them that I ordered these on a rush so I'd like to just pick them up, to which the immature girl behind the counter says, "umm yeah, they're on the back of a truck so....Like, it'll probably be a couple days til we can get them." WOW. Not to mention another time, I'd sent a Christmas gift out to Vancouver and they just simply lost it. They lost it. No explanation or anything. Please don't use Purolator, support a reputable company that hasn't been seen on the evening news chucking packages off a freight plane into the back of a truck. Kiss your fragile packages goodbye.This company doesn't care. read more

Purolator is horrible! They receive a package on 7 May 2020 for delivery by 14 May 2020. On 14 May 2020 someone figured out that at 6 KG it is too heavy--yes 6 KG is apparently "too heavy"--and a special appointment is required. Do they reach out? Of course not, the first time we find out is when we track the package on 14 May 2020 to figure out why it hasn't arrived....Then comes two days of hell trying to get in touch with Purolator to arrange delivery of this 6 KG package that is supposedly too heavy for one person to deliver????? They tell you to book a delivery appointment on-line...but you can't. They tell you to call to book an appointment...but you can't. They tell you that you can arrange to pick-up the package....but you can't. They tell you to reach out to customer service to book at appointment, but you can't. All you can do is wait until...at some unknown time when they get around to it...they will deliver your package...maybe. They will try to blame it on COVID-19, but they can't....based on the reviews, this problem with Purolator pre-dates COVID-19. read more