I started to use this Pet Store as it is local to my work…read more It has a good selection of stock and is reasonably priced. Unfortunately the store is badly hampered by frankly rude staff! On a couple of occasions now, I have visited the store during my lunch-break to buy pet food. But on taking the items to the till to pay. I have been served (if you can call it that!), by a young lady who makes you feel a 'nuisance' by your mere presence! And cannot muster-up a ' hello', 'please' or 'thank-you' during the payment process! Pets at Home, may not be as cheap or local. But at least you are greeted with some politeness and actually feel like the 'CUSTOMER'.

This company is one to avoid at all costs-you may as well set fire to ten pound notes and save…read moreyourself the hassle. I ordered a cat scratch tree which included a hammock and sleeping box etc. The plush material it's covered is cheap rubbish which falls apart like wet tissue paper leaving the hammock unusable and bits of fluff shedding everywhere off the rest of it. Had to remove it in case the cat swallowed bits and choked. I complained within a few days of receiving at and enclosing photos and asked for a refund which they refuse to give me. "Tracey" has emailed me saying all i'm entitled to is a replacement cover for the hammock which is pretty pointless as it's obviously in the same cheap material. She copies bits of consumer regulations in her emails and tries to twist them to make her point, saying the manufacurer is entitled to offer a repair and she's not responsible as the retailer even though I pointed out that the legislation actually means i'm entitled to a refund as I rejected the goods straight away as substandard. She also expects me to pay for return delivery (of a 9kg cat tree!!) when i've already paid for it to be delivered to me, so she can inspect it and report to the supplier. Never had such a disgraceful service from any shop online or otherwise, they've no idea about customer service and seem to think their Terms and Conditions negate Consumer Law-don't give them your money, there are plenty of other traders out there who won't mess you about, just wish i'd done a search for reviews before i ordered. She's twice said she's arranged a courier collection and then cancelled it, the last time saying i couldn't return the item as i don't have the original box. I've since complained to Consumer Direct who agreed with me that i was entitled to reject the goods under both the sale of goods act and distance selling regulations and that not having the original box made no difference at all to my rights. I sent her their advice and she now admits she was wrong about the original packaging being needed, but still won't give a refund until she's sent the material off to the supplier to inspect and report-meanwhile i'm still out of pocket when I was entitled to an immediate refund as I wasn't satisfied with the standard of the goods they delivered. It's annoying having to give them even the 1 Star the site makes you give as they don't even deserve that.