We had free admission associated with our flights - If you didn't not sure this would be worth the…read moreprice of admission. One issue is that you can't see how crowded it is until you're inside, in short pay first, know what you're getting after the fact. When we were there, it wasn't particularly busy, and it was a good way to get something to eat before a long trans-Pacific flight. The chairs were comfortable, the hot food limited but reasonably good, the deserts tasty and plentiful. As for the staff, they seemed a bit overworked, scrambling to keep up, but maybe at busier times they have more people? I don't know. The shower and rest room situation was a little odd, but workable - just kind of limited in capacity.

Great way to spend 4 hours in an airport…read more Priority pass lounge. Lots of buffet style food options and other snacks. I wasn't really hungry. Just needed a place to hang for a while because my flight home wasn't until 1130pm and hotel checkout was at 10am. Got to the airport around 6pm. Lots of drink offerings, I mostly just stuck to the unlimited ginger ale. Lots of chairs & desk setups for you to plug in or just tune out. They had a rugby game on which I liked. Not too crowded.

Very impressed with the Auckland Airport lounge. The atmosphere strikes the right balance--busy,…read morebut clean, spacious, and well laid out. There's plenty of room to spread out, with long communal tables and ample power outlets, making it easy to work, recharge your devices, or just relax before a flight. The food offering is a standout. There's a thoughtful and diverse selection with a wide range of flavor profiles. Highlights included the homemade dumplings (absolutely delicious), along with soup, salads, small bites, fresh fruit, and desserts. Beverage options are equally strong: coffee, tea, juices, sodas, and a full bar. Speaking of the bar--the cocktails were excellent. The margarita I had was perfectly made. The staff truly elevate the experience. They are attentive, friendly, and plentiful, so the lounge never feels understaffed or neglected. Overall, this is a top-tier airport lounge experience. Clean, well-equipped, great food and drinks, and outstanding service. Highly recommended.

The Air New Zealand Lookout Lounge at Auckland airport was great! No lines at the omelette station…read more(probably because it was a 7 am flight), great selection of pastries, fruit, yogurt, cereals. There was a barista there and you can order all the lattes and cappuccinos. The chairs were comfortable (depending on where you sit), service was great.

Ugly lounge. Too small and gets very over crowded. Always messy and food offering definitely…read morereduced. Hardly a 'premium' experience.

Absolutely love this place. AirNZ has done a great job with a domestic lounge. This is way better…read morethan lounges offered by the American domestic flights. The place- spacious, lots of seats. Take your pick. You can choose from a communal large bench, bar stools, couches, to dinning tables. Has a kids playground also. There are a few shower rooms. Not as fancy as the international terminal but it's amazing for a domestic terminal. The food- I look forward to flying so I can come and eat here. Has egg and sausage breakfast, lunch sandwiches. Their tomato soup is awesome. The hot food around lunch time is ok. I had lamb curry once, was a bit blend. The drinks- good beer and wine selection. Help yourself. It has a pretty clever setup to order coffee using an iPad. I feel sorry for the barista. Seem to be making coffee nonstop. I normally get a chai, a flat white, and another flat white during my stay... Complementary wifi, newspaper, and lots of magazines. Great job AirNZ

Was in the newly revamped Air New Zealand lounge on another layover in Auckland, NZ and must say it…read morewas an amazing experience. Super friendly staff, great martinis, a variety of super comfortable individual spaces to retreat to, even when it was busy, it did not seem crowded. Both hot & cold food selection was stellar, real restaurant quality. Highly recommend if you are lucky enough to get a pass to enter.

We went to the Auckland International Airport Koru Lounge before a family trip to Australia. And it…read morewas awesome. Even though we weren't travelling far, it made travelling so much easier. It was so nice to be able to sit in a comfy chair and not be on our feet for hours before our flight. They had lots of food set out for people to eat and even made me some gluten free toast to go with my breakfast. This was a real change from fatty McDonald's I normally have before a flight. You can also go take a shower if you needed to and there's wifi for you to use. The staff were really friendly, helpful and are what make me love travelling with Air New Zealand.

It's a pretty nice lounge. I didn't see a separate F section, but no worries, this was fine to…read morerelax before my flight. Food selection was better than a lot of the J lounges I've been to, certainly. The lounge itself is basically one very large room with a little bit of break up, so don't look for a lot of privacy, and there isn't much in the way of apron views, but the seats are comfy and it stayed quiet even as the room filled up for the flight to Dubai. I'll also give a shout out to the staff - they were kind enough to watch bags for me when I went out in to the terminal for a little bit, something that there's either no provision for or that people weren't willing to do for me in Dubai's dedicated F lounge. So...I don't know what other choices people in Emirates J/F have in the way of lounges in Auckland...and I don't know if thus lounge is available for any other airlines...but...if you have access to this? Yeah, totally use it.

Like the lounge in Sydney, it is very comfortable. The food is good. I think it is larger as it is…read morethe end of the line or beginning of the line for 3 Emirates flight. So it gets really crowded. The staff are very good and attentive. Considering they have to turn over 3 flights departing about the same time.

Travel days can be hectic and stressful…read more.. Since this was our first time arriving in Sydney, Australia, and departing from New Zealand, we arranged our pre- and post-cruise air and land transportation through Oceania Cruises. We were more than impressed with the itineraries that they scheduled for our foursome. Our New Zealand driver picked us up from our hotel, Sudima Auckland City, at precisely at 5;30 PM, allowing us an uninterrupted 30-minute drive or 24 miles to Auckland Airport (AKL). Along the way, our driver informed us that Auckland Airport (international) is this nation's busiest and largest airport, yet it has only two terminals. One terminal handles international airline connections through Air New Zealand, Qantas, Emirates, and Cathay Pacific, among others, while the other handles domestic airlines such as Virgin Australia and Airwork. He also advised us on navigating the three levels of the International Terminal, since we were unfamiliar with the airport's layout, which helped to make our departure less stressful. From the Air New Zealand drop-off point, we proceeded to the ground-floor check-in kiosks since we needed bag tags for our checked luggage, even though we had checked in for our flight on the app 24 hours in advance. Check-in was very easy, and a friendly agent was available at the kiosks to assist everyone if needed. After attaching our tags, we took our bags over to the agents to weigh and associate them with our flight tickets. We then passed through to the first-floor retail shops, highly efficient immigration and security, and duty-free vendors before reaching the second floor, where the departure gates were located. We also were impressed by the comfortable modern and Māori-inspired designed décor. While negotiating the crowds and making our way to our departure gate, we had allowed for a 3-hour cushion so we calm down and grab something light to eat pre-flight. We couldn't think of purchasing more souvenirs since we had spent the past 20 days in Australia and New Zealand and everything was packed in either our checked-in or carry-on luggage. So, our appetites were diverted to several food vendors, which, amazingly, offered tasty food and beverage options along with quick, friendly service. Before we knew it, time seemed to fly by and we were ready to board our flight home. We boarded stress-free to our selected seats and promptly fell asleep on a smooth and quiet flight thanks to Air New Zealand.

Never in my life have I reviewed an airport but there is a first time for everything!! For context;…read moreI travel frequently internationally and this is hands doubt the most disorganized airport I have ever experienced, for reasons I will go into detail below. TLDR; you NEED a THREE - FOUR HOUR layover here if you are arriving internationally to be able to safely make your transfer domestically within NZ or to another international destination!!!! Arrival: Came direct from LAX and our flight arrived an hour early! Unfortunately; our jet bridge couldn't connect to the plane so we had to sit in the plane for 45 mins until they decided to tow the plane to another part of the airport; add in a ramp for us to step off the plane, and then take a bus to the international terminal to go through customs/immigration. Customs/Immigration: You need the NZETA visa prior to arrival (if you're coming from the US). We had this and had applied for this months in advance. I've done this for other nations and though it would be as seamless as before. We had 2.5 hrs before our domestic flight which I thought would be enough time, this was so wrong. We of course had to go through the standard facial scan + passport scan international checkin, but then we had to go through FOUR separate immigration lines even though we repeatedly confirmed (including on NZETA) that we had nothing to declare. The lines were filled with people declaring nothing and we were stuck here for 2 hrs. I understand needing to confirm people didn't bring anything they shouldn't, but why not just use the scent tracking dogs they used once instead of having everyone go through the four separate checks and repeat that they aren't declaring anything?? Airport itself: The international terminal is approx 0.5 miles away from the domestic terminal and while yes there is a free bus that comes every 15 minutes,,, please see the above which left us frantically ordering an uber to get us there asap as our flight had begun boarding while we were still in this massive immigration line for 2 straight hours. We were the last people to be able to get onto our flight and we were covered in sweat and panic as we were barely able to make this transfer. Rental Car Situation: There are 2 terminals for rental car pickup, domestic and international. If you book online; please reach out to them to see which counter YOU should go to because twice we had to change which pickup we need to head to as a result. We also did not get the car we requested and the employees were unhelpful with directions.

Although we arrived at the international terminal from the US, we flew out of the domestic terminal…read moreto Queenstown on Jetstar a few days later. We took an Uber from Hilton Auckland to the domestic terminal. It was clean and organized but it was hard to find a water fountain. There were a few food options to grab a bite. Security was incredibly efficient. Compared to the US, the process was smooth and the staff were friendly and welcoming. The signage was clear, and getting through security took less than five minutes. In the US, we're used to arriving at least two hours early for domestic flights, but in New Zealand we were told to be there one hour beforehand and even that felt generous given how quick everything was.

The Domestic side of the Auckland Airport is smaller because it's just basically Air New Zealand…read moreand Jetstar. Everywhere was clean, organized, and spacious. Check in was easy and efficient with self service machines. Airport staff were friendly, and works fast. Gates were spread out with a decent amount of seats. Not too many options for shopping and food, but you don't need to be spending a lot of time here anyway since checking in is so quick. This terminal has self service luggage lockers you can use while the international terminal does not. Will definitely be returning to this terminal on my next New Zealand adventure!

Was at the airport for a long layover so needed some food. We ordered Salt and pepper squid, loaded…read morefries with brisket, roasted pepper, green chili cheese fondue, and pork belly bites. Out of everything the pork belly bites were the best as they were nice and crispy. The salt and pepper squid was not great, the sauce was decent but the squid were quite limp and not crispy at all. Service was quick and painless. You order at the counter and they will bring your food to you.

Best option in the domestic terminal of AKL! We realized only after returning our car rental that…read moreour original flight had been canceled and the new flight would actually be hours later. Looking at all of the options The Gipsy Moth was clearly the best one in the domestic terminal. I had the garlic chickpea (hummus) flatbread (pita) along with the shrimp dumplings. Both were better than I could have hoped for! My friend had the chicken schnitzel on recommendation by the cashier. She loved it! It certainly looked better than schnitzel I've seen stateside so good on them! Service was good and it was nice to have a clean space to wait before our late flight. USB charging ports are available all along the countertops as well as by the high-tops at the back of the restaurant.

Got through security quickly and decided a Heineken and pie sounded good, so I bellied up to the…read morebar and $17 later I was eating a microwaved pie and scooner of Heineken. Outside the airport I would have turned right around but give the people and plane watching opportunity I decided to stay. Next round was Monteith's Pale Ale, cheaper then the Heineken so now I'm a happy man ready to fly. Cheers to the staff who are on top of the clean up and empty glasses!