I got a quick reply when I emailed them, and they duplicated my apartment keys in less than a…read moreminute. Super fast and super friendly, too! Thanks!

Sent out technician to repair my 85yo mothers deadbolt. Didn't fix problem. Called and spoke to…read morerude receptionist and got brushed off. Charged $110 and never came back or called. Horrible business and customer service. Ended having J&J Access come out and they were friendly and courteous and resolved the issue. Never refunded $110 fee.

Mark Stoneburger has done an excellent job for us over the years. He is prompt, courteous, and very…read moreknowledgeable. He is now helping out the next generation of our family and they love his services as well.

Mark has been my locksmith for 7 years and he has served the church I pastor for many years before…read moreI came to Geneseo. He is reliable and excellent at problem solving. He works neat and stands behind his work. Give Geneseo Lock and Key a call!

Had our locks re-keyed, and she ended up breaking both front door and back door locks--now we…read moreregularly get locked out of our house. She blamed the age of the house and we were told to just not use the back lock anymore (she didn't realize she also broke the front door at the time). Everything worked fine until she re-keyed them, and she didn't seem concerned at all when she left and the locks still weren't working properly. Will have to hire another locksmith to come and fix. Would not recommend or use again.

A1 Locksmith came to unlock the deadbolt on a condo. They gave me a 2-4 hour window. On the phone,…read morethey communicated that they would call when they were 20 minutes out so I could ensure I was at the condo when they arrived. They called WHEN they arrived so I started to drive over. When I arrived 15 minutes later, they were gone. I called back and she told me they moved onto the next job. When she came back, she was unable to unlock the deadbolt. I paid $70 for no success of the service.

Stopped in to have a trigger lock removed for a pistol I lost the key to years ago. Had to drill…read moreit out, but it was ok because I didn't need the lock. My kids are grown so I no longer need a trigger lock. Very friendly and very helpful. Only charged me $10 which I thought was a great deal.

Very nice people, and an awesome resource !!! They were very helpful and willing to share their…read moreexperiences. Talking with this company provided me with all the information I needed. It was very nice to learn they cover a particular area, and my needs were outside their coverage area, yet they were willing to share and answer all my questions even after they learned I was outside their covered area. This kind of service is harder and harder to find these days, I only wish I was within their coverage area. I highly recommend this company.. PS... thank you so much Stacey !!!

I called to schedule an arrange to rekey a commercial building we own , and the service call…read moreperson, wouldn't answer my question and just hung up on me. Very, very, very unprofessional. I am in the service business and would never do anything of sorts. If the person who hung up on me and reading this (most likely not, because you don't give a rats ass) quit your job if you dislike it.

Terrible customer service. The lady on the phone was so rude and not helpful at all. Instead of…read moretelling me I was outside of their range of service she told me she didn't have a tech available after she already told me they would send someone immediately.

A poor excuse for a hardware store with rude owners and high prices…read more Don't waste your time or money here...you will regret it.

I had never stopped into Hime Hardware before. Just wanting to get a lock nut and not drive out if…read moremy way, I stopped here. An associate named Gregory greeted me and offered to help. He quickly showed me the lock nut aisle and assisted me in finding the one I needed. This was a great experience and I will go back. Great job!​