horrible communication! you are lucky if they actually return your call. Their services were included in the purchase of my home. It was solely for the front door keypad and deadbolt. They will try to upsell you on the whole system, and when you refuse, it is guaranteed they will never be responsive for anything! I recently had a malfunction on my front door system, and for one week tried reaching the installer "Bob", also a manager out of their main office in South Carolina, and another manager through another phone number I was given. None of which ever returned my call! So...even though I had been considering a full system down the road, I will never use them that is for sure!!! read more

This company is awful. Your alarm goes off no one even calls to make sure everything is ok and they even when you move out of the service area your stuck in the contract for 5 years. NEVER USE THEM if I was able to give negative starts that's still to much read more

We had a very tight installation window to have the installation done and they sent Travius from nearly three hours away to meet our constraints as the local technicians were already scheduled. I cannot say enough good things about Tra. He called to let us know he was on the way and gave an ETA which was promptly met. His workmanship was fantastic, we could not even see any exterior wiring or where the wiring was put behind the siding. He vacuumed up after the installation the drywall dust that was on the floor and then sat us down to go over the system and how to use the app. Tra is a first-class professional on all levels. read more

Avoid this company like the plague! Their sales reps tell you one thing during the consultation and completely deliver the opposite. I truly wish we never listened to our builder who partnered with this company. We thought because the builder recommended it would make it seamless, and it was the worst decision we ever made. Especially now finding out three years later when I couldn't wait to cancel my contract that the sales rep lied and it's a five-year contract not a three year. Finding that made a bad deal even worse. Completely overpaid for useless antiquated equipment that wasn't even current for the time that we purchased our new home. Our video cameras don't even have sound or the ability to communicate, but they cost over $375 each three years ago!! An absolute joke but I'm stuck with this company for another two years now until we can cancel our contract read more

Terrible. Non-functioning outdated equipment, poor customer service. They lock you in by putting their equipment in your new build. You think it's going to be hi-tech and it's basically useless. read more

If you look into QEI you will find an abundance of dissatisfied customers. They have a track record of offering new equipment at no cost. The technician, Herman Fillingane, changed some equipment and when done said "sign here". He did not mention that in doing so we were agreeing to a new five year contract. While it is stated in print they obviously have no intention of making this clear. Now they are taking me to court to pay $1,000 plus dollars. If you have any dealings with QEI, BE AWARE, they are an extremely unethical company. read more

We changed our internet provider and got a new router, this disconnected all of our alarm.com access, doorbell, garage door, etc. when I called QEI the receptionist told me that they would need to charge me since I wasn't a customer, blah, blah, we need you to pay, blah, blah. At this point I didn't care, we had been without access for a week, a tech called me later that day and spent the next 3 days helping me get my system back online, Thanks Tom!! I know he did not need to do anything past getting it reconnected to the internet but he advised me what to say when I called chamberlain, he gave me step by step instructions, he's the reason I will definitely recommend them! read more

How can I give NEGATIVE STARS ??? Please avoid this provider if you expect prompt service and functioning equipment. Extremely poor customer service !!! How does it take 2 weeks to get a service tech out to my home for a malfunctioning system? I guess once they sign you up for a contract the customer service ends !!! read more

The sales experience was great. Connor was very knowledgeable, no pressure, and walked us through all of our options. The installers came the next day, very professional, worked around our work from home schedule, integrated our other devices, and explained the whole system. I'd recommend them to anyone. read more

If I could give a zero rate, I would. First, they have a 5 contract for service. Second, you can only get customer support Monday through Friday between 8 am and 4 pm. Third, the supposed phone support is no support. They direct to the office that is only open during the business week during typical business hours when customers are at work themselves. Only had service for 2 months and became dissatisfied quickly. I had to change my internet password and try to change it for the alarm system and could not do it so my doorbell camera and outside camera was not working. I called the so called support line and was told they could not assist me I would have to wait to call the office on Monday morning during their hours of 8 am until 4 pm. I finally got someone 3 days later. I was told it is $150 for a service call, but they would allow me this one courtesy call. The technican came and fixed the doorbell camera, but not the outside camera (didn't realize this until he had left). I called back to say that my outside camera was still not working and was told I would have to pay $150 for the technician to return because according to their records the issue was resolved. I did not pay for my monthly monitoring due to my dissatisfaction of my outside camera not working. Since then I have gotten letters in my door, in my mailbox, and by email treating legal action. When I call the account manager to ask for a buyout fee she directed me to the branch manager and gave me his cell phone. Communicating with him I was told it was $3200 to buy out my contract because of the equipment (which was to be free) and remaining months of monitoring. I then get a email from the account manager saying it was $3,479.42 to buyout the contract. I was told these were my options: As a courtesy we would like to offer you a few options to consider.   1.) Continue to pay your monthly monitoring @ $59.99 until your contract is completed on 2/13/2028.   2.) Pay your full balance due @ $3,479.42 to complete and satisfy your contract term and balance.   3.) Schedule (14) monthly payments of $248.53 with a credit card on file set on auto pay. DO NOT DO BUSINESS WITH THIS COMPANY!!!! There are better service providers with better equipment, services, and customer support. read more

Do not use this company if there is ANY possible way you will have ANY sort of a life change in 5 years. I was told I would be taking over a contract from the previous homeowner for a term of 3 years. They ended up putting me on a new contract of 5 years (they write 60 months so it's not as easily noticeable)- congrats to them, they got 2 years out of the previous homeowner and now an extra 5 from me. I ended up having a major life change after the 3 years and now am having to short term rent my home and therefore cannot use a security system with guests. QEI refuses to let me terminate and from my research it seems this is an issue with many long term customers- if you need to move, if you lose your job, if your military orders send you somewhere else, if LIFE happens, you are stuck paying for the entire 5 years. And on top of that, Ken will talk down to you basically calling you an idiot for not going over your contract with a fine toothed comb. read more

There customer service at the Charleston location is deplorable. Spoke with someone by the name of Brenda, I needed to speak with the billing department. She informed me that they were closed as of 4:00pm. I informed her that the website was misleading because it states that they close at 5. She didn't seem to care at all and even proceeded to cut me off while talking and was rude. There was no empathy (not that I really wanted it) but it's apart of customer service. I told her don't cut me off that is rude in which she kept talking anyway. I don't even know if she documented my account. I guess I will have to deal with it tomorrow. However, I called the main 800 and spoke with Bill. He informed me that the office was closed due to the holiday, which I forgot about. In which I would've accepted that response more versus Brenda telling me they closed at 4. Also, if that is true the website hours needs to be updated. Lastly one of my sensors went out while ag. I called them about it and they told me that I can replace the battery in it, which I don't think that's right. I'm paying for the service and equipment and I have to change the battery on a sensor that is not convenient for me to get to. After I settle my bill, I'm not sure if I want to keep the service. read more

My experience was EXACTLY the same as the quoted review below, which was posted YEARS earlier. This company is deceitful and does not care enough to change their practices. "Do not and I repeat do not get your security system from QEI. The technician will tell you it's a month-to-month and can cancel anytime, however they pigeon hole you into a 5 year contract which is unheard of." read more

Sean Wolfle ,the installer arrive on schedule time, extremely professional and helpful Sean walk me step by step through my personal account Sean also clean up after the install I would highly recommend to anyone looking for a security system. read more

The worst company. Just got served today. They are taking me to court. In 2020 when Covid hit and I lost my job, I had to start cutting extras. Internet, cable and alarm system. When they told me I couldn't, I asked if I could just suspend it for awhile until I got a job they refused. Horrible service. Pray I win! read more

Further information on the company from hell. Just had to have my HVAC company come out to fix the thermostat QEI installed. As it turns out, the second time they wired a thermostat they wired it wrong and cut the power wire too short. Not only did a short happen that tripped the attic because the wires were crossed, but QEI trimmed them so short I had have a hole cut in the wall to retrieve the wires. Im going through the house removing every one of their products. Nothing ever worked right for very long, and they never take responsibility. At one point they tried to make me sign something saying I would pay for any future appointments. I guess Im probably crazy for thinking, since the job was never done right in the first place, it should probably be fixed without another 600$ charge. Every time I called them it was like pulling teeth to get them out to my house. Hopefully this picture of my drywall loads, this company is a joke. IMG_0014.jpg read more

So really liked the company at first. We have a doorbell camera. Which the bracket that holds the doorbell broke. A little plastic fastener and they want to charge me $300. I called and left two voice messages asking for them to call me back. Never did. I called again and the lady was super rude. They don't take care of their customers. They have no customer service at all. Once they install that's it. Beware!!!!! Go with any one else. read more

I'm sorry for the terrible experiences of some other customers. My experience with QEI has been awesome. They took over for another security company 4 years ago. Brian was one of the experts that oversaw that transition. Today he came to replace 2 carbon monoxide detectors that had expired. He was punctual, friendly, and went above and beyond... all for a fair price. He said he's the only tech left at QEI now, so maybe the problems were former workers, being short-handed, or other areas of security that I don't have. Anyway, I still highly recommend based on my personal experience. Btw I have had a former security company and home automation/sound companies. I've had some frustrating experiences too. I think this area has lots of quirks and interferences that can wreak havoc on the customer experience no matter whom you're dealing with. Obviously some companies will handle that better than others. read more

Whoa I thought I'd see a mixed bag of reviews here. I asked for help with their console and no one in their office knew what to do but I found a random youtube video and I followed the simple instructions to solve the problem. Turns out that the console is something that they didn't create - maybe they just license it as many other security Co's do. The malfunctioning (within 1 1/2 weeks of moving in) doorbell camera displays in psychedelic colors - none of the colors are correct. I called QEI and no one followed up - they totally ignored the request for a fix. I knew that something was off with this company when the installer asked for our wifi password which is like a bank teller asking for your atm password. No, a security company is not supposed to do that. No one from outside of your home should EVER have your wifi password. Either way, after reading the other reviews my experience is in step with others. Abysmal customer service. Always say at least one positive thing: The lady that I initially spoke to in customer service was jovial and quite pleasant. She should be put in a higher position of authority. read more

BEWARE! This company locks you into a 5 year contract and doesn't let military members out of it when they move to a new base. NOT military friendly. Would never recommend this company. Make sure your new troops know. Post on military groups for highest visibility. read more

Great install, Tom was very efficient and helpful. After the sale is terrible. Their non response to a malfunction that I finally fixed myself after about an hour waiting made the battery go from 76% to 40%. They blame it on the builder and that I gave them the wrong number to call me back. Yet the next day they called me on 1 of the 2 numbers they have on file. Poor response time was the problem. They could've made amends by just replacing the weakened battery but instead they're throwing blame everywhere but on themselves. Fractured relations instead of apologizing and replacing the battery. I had to leave 1 star in order to rate otherwise zero stars. read more

Do not use any services from this business!!! They wired my house. The complete electric system. After a while switches and outlets stopped working. As we replaced them, the switches and outlet fell apart as they came out of the wall. I had them do my home visual and audio as well. I recently updated a component and the system stopped working properly. Called them to come service it, and they said they couldn't help me. "It's been more than 5 years and we don't do upgrade work anymore." Save yourself many problems and go somewhere else. read more

Do not and I repeat do not get your security system from QEI. The technician will tell you it's a month-to-month and can cancel anytime, however they pigeon hole you into a 5 year contract which is unheard of. read more