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2 years ago
A link to the photos of the many discrepancies can be found here: https://photos.app.goo.gl/eTf9yoUjyqcSV5hs5 We regret that our experience with *Quality Deck Builders* did not align with the company's name or reputation. After several attempts to address our concerns directly with the owners, Chris and Christy Hester, went unanswered, we felt compelled to share our feedback. Despite leaving multiple phone messages, two voicemails, and a detailed text outlining the issues we encountered, we received no response. From the very beginning, we made it clear that the primary purpose of the fence was to contain our dogs. Unfortunately, the installation fell short in multiple areas, and several issues with the quality of the work need to be addressed. ### **Chain Link Section:** The chain link fence, which was supposed to secure our property, has several problematic areas. There are sections where the fence is up to 3 inches off the ground, which undermines its ability to contain our pets. Furthermore, the tension cable was initially missing, allowing our dogs easy access to escape. Although the tension cable was eventually installed after we raised the issue, we were informed this was not considered standard practice unless specifically requested due to the additional cost. However, our signed contract clearly depicted the inclusion of the tension cable, which is a minor but significant detail, priced at just $33 for 170 linear feet. Additionally, the proximity of the chain link gate to the post makes it difficult to close properly, which further compromises the fence's functionality. ### **Picket Fence:** While the picket section was somewhat satisfactory, it did not meet the agreed-upon standards. Chris had assured us that the fence would be installed 1-2 inches above the ground, yet we found areas where the gap was as much as 4 inches--much higher than promised. To add to the frustration, many stickers were left stuck to the bottoms of the pickets, giving the fence an unfinished appearance. ### **Gates:** The gates were the most disappointing aspect of the project. Oversized brackets were awkwardly hammered onto the corners rather than using properly sized fittings, which resulted in structural flaws. Bolts are missing due to the brackets being too long, and the four gate frames were not consistently sized. Additionally, the latches were installed in different orientations, and one gate cannot fully open, which is another significant inconvenience. One of the 4x4 posts was poorly angled, creating a one-inch gap between the post and the fence, while another gate was positioned several inches higher than the adjacent fence. As if these issues weren't enough, we also discovered misfired nails throughout the fence, leftover chain link debris scattered across our property, and the nails in the pickets were carelessly zigzagged. While the project was completed on time and at a reasonable price, the overall quality of the work was far from satisfactory. It's disheartening because *Quality Deck Builders* clearly has the potential to produce better results, but unfortunately, they took shortcuts on our project. As a result, we now find ourselves needing to make additional adjustments to ensure the security of our dogs. read more
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Christy H.
This complaint has been resolved. After a year with harassment and…
2 years ago
Absolutely thrilled with the quality of construction. Cameron and David did a fabulous job. I noticed early in the project that they took great pride and care in their work. All the joists were level and square, and deck corners fit together very nicely. In addition, Cameron was very considerate and professional; asking if they could park in driveway and leave something overnight. At the end of the day, I was also impressed how they cleaned up and stacked old deck boards neatly at side of house. Very highly recommended. read more
