Extremely disappointing experience I would not recommend this inspector…read more
I rarely take the time to write a negative review, but this experience was bad enough that I feel other homeowners should know what to expect.
From the beginning, the service was extremely frustrating. My inspection was rescheduled multiple times, and calls and emails were repeatedly left unanswered. I even contacted Chantal, the assistant, hoping to get some communication and assistance, but the response and follow-up were also extremely poor.
At my PDI inspection, I was shocked to find myself pointing out issues to the inspector that I expected a professional home inspector to identify. If I hadn't pointed these items out myself, they would not have been documented. I was also told that the one-year inspection was more important and that I shouldn't worry too much about the PDI.
Unfortunately, the one-year inspection was even more disappointing. After being rescheduled at least twice, the inspector arrived and was gone in less than 15 minutes. This was supposed to be a thorough one-year inspection. Instead, once again, I had to walk around and point out the issues I had personally noticed before they were even added to the inspection notes.
I purchased the full-service package, expecting professional inspections, attention to detail, proper documentation, and reliable support throughout the process. Based on my experience, I received none of that to an acceptable standard.
The poor communication and lack of follow-up also resulted in me missing my deadline to submit my report to Tarion for my one-year warranty. That is particularly frustrating when I had paid for a service that I expected would help me navigate this process properly.
In my opinion, the biggest problem wasn't simply one bad inspection. It was the overall lack of service before, during, and after the inspections. I could not rely on the inspector, and I could not rely on the assistant to get answers or follow up when needed.
For anyone considering using this company, do your due diligence before making your decision. Don't simply look at the package being offered ask questions about communication, scheduling, what is actually included, and what kind of follow-up you can expect.
I paid for the full-service package and, based on my experience, I regret spending the money and I regret choosing this inspector.
I would not use this inspector again, and I would not recommend him to other homeowners.
