This place was fantastic. I was definitely a little hesitant because of the reviews, but my room was very clean. It's not up-to-date, but it does the job and it's very affordable for the area. The management and staff were very professional and very nice and kind. The room was incredibly clean. It was in a great location. Highly recommend. read more

Great price & you certainly get what you pay for. We are essentially the same and somewhere pretty clean to be able to spend the night/sleep. If you're looking for a luxury hotel, this unfortunately isn't it. The hotel is outdated, but seems fairly clean (except for the popcorn on our floor when we didn't eat popcorn). The shower had a tiny stream of water. No ice in the ice maker or any urgency to fix it. Fridge didn't stay super cold (I had breast milk that needed to stay cold, so this was a bigger "issue"), and the breakfast was bleh. The breakfast was literally a waffle, yogurt, or apple/orange. No protein. The coffee maker was even broken our entire stay‍ We thought we were saving money, but eventually paid for it having to buy coffee, breakfast, and ice. read more

Please don't book here it will save u a huge headache. They moved our room five times. One due to someone's stuff being shoved in a closet. And second cuz the toilet doesn't work. The other were because "no one was cleaning the rooms that day" so there wasn't any clean rooms. The staff was helpful in getting me a refund even though they have a no refund policy. But just don't do it. read more

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Gross, dirty, stinky. These are the words I'd use to describe this place. Bathroom is a toxic waste area with literal poop on the floor. Loud window AC unit that kept turning on and off making it nearly impossible to sleep. No breakfast buffet even though they still advertise it, instead they give you a paper bag with a gas station muffin, school cafeteria fruit cup, and a Capri sun. Wifi doesn't work, brought this up to the front desk, was simply told "it's working". Sketchy people in the parking lot, watched a girl crawl into the trunk of a car and the guy she was with closed the lid (I would have called the cops but it looked like she got in willingly!). Only good thing I can say is I didn't see any bedbugs. Glad I was only here for one night! Wouldn't stay here again even if it was free. read more

We arrived on May 12, 2023 and departed May 14. Every staff member we met was very friendly and helpful (I'd give them 5 stars) and the fridge was cold. Unfortunately, the positives stop there. I'd give breakfast 2 and a half stars. It consisted of fresh waffles, peach yogurt, two types of cold cereal, coffee, and juice. The whole hotel outside and inside is shabby and in serious need of renovation. The worst thing about our stay was the condition of our room. It was dirty. The floor looked like it hadn't been vacuumed in a while and most of the surface areas in the room were so grimy that my wife cleaned them with some wipes she had in her purse. Either someone threw up on the clock radio and one side wasn't cleaned, or else it fell in some food. There were grocery bags from a previous occupant stuffed in a shelf under the TV and there were popsicles left in the freezer. It looked like the previous guests were pretty messy and housekeeping forgot to clean the room. To be fair, we did not report the room condition to staff and did not allow housekeeping to enter, so they didn't have a chance to rectify anything. Nevertheless, there is no excuse for the condition of the room when we entered. My wife and I like Greenville and visit there fairly often. I do not plan to stay at this hotel on future visits, if I can help it. read more

This place is disgusting and unsafe! I went to open the curtains and the massive wooden frame that goes around the window fell off the wall and hit me in the head! The hotel and company have done nothing about it. The wooden frame was covered in mold, as was the window and wall. Not to mention the burn holes in the comforter and the dirty shower that I could not use. This is the worst hotel I have ever stayed in. read more

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Room was in a state of disrepair. Several details of cleanliness and aesthetics were overlooked. Looks as if a bulk purchase of broken fixtures from 1970's truck stops was used in the bathroom. Included is a slab of wood shelf that is crudely painted. Smoke detector is suspect. Picture frames (all of them) split from dropping (one of them electrical taped), Refrigerator needs a good wipe down. A/C not the coldest it's ever been. Missing items (probably a soap dispenser) from the wall with the mounting plate still attached. Entry door doesn't seal and rattles in the frame. Fake fingernail found in the entry. Housecleaning has very loud discussions in the hallway. The bed was decent, and if you aren't going to spend any time in the room, you should be fine. The quality of cars in the parking lot indicate they have the clientele, but the hotel is lacking, save it's convenient location. The staff is very nice is the only saving grace. read more

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If I could give less than 1 star I would. I checked the mattresses shortly after checking in and found what looked to be like ejaculation on BOTH bed skirts and 3 bed bugs (I stopped looking at 3, so only God knows how many)! They clearly DO NOT change the linens like they should and I DO NOT recommend anyone staying here while it is under the current leadership and standards. read more

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We were greeted warmly upon our arrival. Yes, the place is worn, but it was clean. It was quiet. The room was in order and it was clean. The bathroom was immaculate. All we wanted was a clean room and a good night's sleep. We knew we weren't signing up for the Ritz. We were happy with our stay. We got what we expected. Thank you, Quality Inn, for a nice stay. read more

Great stay while we went to Clemson for the weekend, it's located right outside downtown Greenville SC, within walking distance really. The staff was great when we checked in but as leaving or coming in for the night she was busy watching something (no security cameras bec those were clearly in the opposite direction above the counter) so that was a but unfortunate. The continental breakfast was good and the room was very clean. The air conditioning worked perfectly, tv was good, bathroom was clean and stocked. I would rate this hotel good even though our neighbors were smoking reefer the entire time and it stunk up the hallways lol overall good hotel for the price. read more

Strange place. Rooms very nice. Wife and I was there during the week end Allen Jackson was performing. Got there a day early was greeted at front desk by a gentman named santose or santanta VERY NICE.5 STARS. later on that night went out to smoke,there was a man standing in lobby he informed me that the desk clerk had to go up stairs to take something to a guest , there was a young lady came in he quickly informed her there was no rooms avable. I happen to look over a the public excess computer, there was HARD PORN SHOWING. I did not know if he was an employee or what. Smoked then went back to room. Man was chatting with clerk.about 45 mins. Later went back out. Man still in lobby. Setting out side all of sudden 4 cars of police came pulling up to front door all got out 3 of them took at me said to myself oh heck what have i done now. Well it was not me the desk clerk had called them to the guy in lobby. After the excitment she came out to smoke was talking the guy exposed himself to her. She handled it as a pro. Her name was CJ, CRISTY. The next morning wife and i went out came back was a car with a red handicap placard parked in a handicap spot. We are both handicap so parked in other spot. Come to find out he was the desk clerk. There should have been enployee parking. Monday was out smoking again. Saw a car pull up a young lady get out pass.side went in got bag cart and unloaded three large trash bags . Then driver got out dressed as housekeeper. Was personal laundry that they wash in the machines there. Which I thought was a health no no. Just a strange stay. Will i go back yes because there are three pros. There santose? C.J. and a housekeeper ,She. Go by and stay beautiful ,clean rooms read more

Elevator was a little scary. No side entrance on Taco Bell side, had to walk to the front to turn and walk down the long hall. Bed was comfy, pillows were awesome. Breakfast was bland. Not many options yet advertised "hot food" when we checked in. read more

We stayed here with a large group for a funeral and all I can say is what a horrible disappointment of a hotel and hospitality. We were on the 4th floor but could hear conversations outside in the parking lot. In addition, our room had an entire wall on the elevator and we could hear people constantly coming and going, when we asked to move we were told that there were no vacancies even though it was a Wednesday. The rooms were dirty at best. One bed had hair and pubic hair in it and both beds had mascara on the pillow cases and the lamp shade by the bed was broken. Dust bunnies were everywhere and there was what we hoped was BBQ sauce on the walls and alarm clocks. Not to mention that the bathroom mirror hadn't been cleaned in awhile and the shower had dirt, a dead spider and hair in it. The air conditioning unit couldn't seem to keep up even though the temps were only in the 80s and it was incredibly loud. The iron had some sort of white powder in it that got all over my dress for the funeral, it's a good thing that I always bring a backup outfit. When taking a shower, the water pressure was terrible and it fluxuated in temperature. I nearly forgot the elephant in the room, the mold on the ceiling. The cleaning people took towels out of the room but never replaced them. When we got back to the hotel for the 2nd night of horror, we had no towels. We called down to the front desk and the girl gave us attitude claiming that they had just given us towels. We had to insist that there were none before they would bring us more and would only bring 1 even though there were 2 people, also the girl who brought them up was in her Pajamas. The next morning we were in the lobby grabbing some coffee creamers and when we entered the elevator, we heard someone say "Those are part of the group who wanted more towels". Since when is asking for towels at a hotel a crime? Even after supposed "room service", everything was dirty, we just had "clean" sheets. The room smelled of cat pee even though the claim was that it is a pet free hotel. The furniture was overly worn and needed to be replaced and the sheets were threadbare. There were no "Do Not Disturb" signs for the doors and at 9 am the maintenance man went down the hall knocking on doors to see who hadn't checked out (checkout wasn't until 11 am). Overall the entire hotel was dingy, dirty and outdated. I would strongly recommend against ever staying here unless you want to walk away with bed bugs or worse. We were originally booked for 3 nights and had to stay for 2 simply because of the logistics of the funeral and family time but we definitely were not going to stay for a 3rd night. We found a much nicer hotel for only a little more money and slept wonderfully. The management and ownership teams at the Quality Inn should be ashamed of themselves but frankly, they are too lazy to care. read more

Horrible hotel to stay in!!!! There is Black mold growing on the window, in the bathtub!!!! Bath door didn't close, took 20 minutes to get checked in. Key card didn't work after 8am day of check out! Tried to complain to the front desk but every time I went down there no one was at the desk. General manager was very rude on the phone when I contactEd her about a refund! read more

This is the worst hotel that I have stayed at in quite awhile. Sub clean rooms and a bathroom with no toilet paper. When I went down and asked for paper I was told they didn't have any and I should use the tissues in the room. Completely unsatisfactory. Don't patronize this place. read more

Very Nice! We've enjoyed our stay so far, the staff is pleasant and the room is quite comfortable.

I stayed here over Labor Day Weekend 2015 and was very impressed. The front desk clerk was watching a football game when I walked in and acted like it was a bother for him to check me in. No worries, everyone enjoys college football, including me. We had a room on the third floor which was very spacious and clean. A/C worked very well, bed was comfortable and bathroom was clean. What else could you ask for? After spending the day/evening in downtown Greenville, it was nice coming back to a conveniently located and safe hotel. The only negative thing my girlfriend had to say was when we were checking out, there were several people complaining about various items. They never said what it was, but hey, you can't please everyone. She said she wouldn't stay again, but I would. For $99.00 on Labor Day Weekend, I was very impressed. read more

Bed bugs. Horribly bad hotel. Just horrible. Breakfast is useless. Blood stains on towels. Avoid this place.

I would write less that 1 star if I could! My family and I stayed at the hotel while in Greenville for a wedding. First of all...my daughters got LICE from their room!!! We have been treating lice since we returned. The first room we were given had a broken toilet that was unflushable and full when we walked into the room. We were told that breakfast was over at 10 AM, so we went to breakfast at 9:10 AM and the food was packed up. I asked the ladies at the front desk about it and she said, "Breakfast ends at 9, being late feels bad doesn't it?" I expressed that we were told differently, and she said, "Nope." Not an ounce of empathy, or kindness. AND they have double-billed my credit card!!! This was the worst hotel experience we have EVER had. read more

These people that run this hotel are rude and dishonest. We booked with them through expedia and couldn't stay there because none of the locks were not working in the hotel when we arrived. They would not give us our money back. We booked through expedia and they never told them that we had to cancel because of the lock situation. When expedia contacted them, they lied and said it never happened. Amber was very rude about it! read more

The price of the room made up for the issues we had during our stay. We had to change rooms as the air conditioner wouldn't turn off and the heat wouldn't turn on. Our plastic cups were never replenished and the TP holder was broken.There was no ink in the 'Business Center's' printer and it was never replaced in the 5 days we stayed. The front desk was able to print out directions using Mapquest as our GPS was broken. The last couple of days they refused to print out the maps attached to the directions because 'it takes up too much ink.' The elipltical machine in the exercise room was broken. After the 2nd day, we had enough of the freeze dried eggs, sausage or bacon and stale cereal and found other places to eat. Proximity to Greenville, ease of getting downtown and the room rate made up for the tiredness of this older hotel. read more

Do Not Stay Here. They fraudulently charged our company's credit card for a smoking charge. The person staying in the room is a non-smoker. All they said was "we smelled smoke and we don't need any other excuse to charge your card" It could have been the previous occupant or the cleaning staff. The also charged $250. Totally ripoff! Our company who does business in the area frequently will never stay there again. They have lost thousands of dollars in business because of this fraud. read more

Very unprofessional and not willing to help the paying customers. It should have been a signed when I pulled up and 4 cop cars were at the lobby. Only thing good was the price but I guess you get what you pay for !! read more

Nice clean hotel, located near downtown area but very close to 385. Lobby and breakfast area is nice, staff seemed helpful. Beds were very comfortable. This hotel is not super fancy, but it worked well for me for a 3 day conference. I would stay again. read more

My wife and I had an overnight stay at the Quality Inn at 10 Mills Ave. in Greenville on April 23, 2016 that turned into an unpleasant experience. When we first arrived we noticed the TV wouldn't change channels so we contacted the front desk and the clerk quickly came to our room to try and reprogram the remote. When that didn't work she decided to move us to another room. We understood that these type of things can happen and didn't seem to alarmed considering the accommodating nature of the clerk. Our concerns came later in the evening around 12:00am when we were trying to sleep. We were awoken by loud obnoxious conversation that was occurring in the front lobby. It appeared to be a group of adult individuals talking, laughing and yelling at a very high pitch. This behavior continued until I finally couldn't take it anymore and contacted the front desk at around 1:18am and expressed my concerns. The front desk clerk assured me it would not continue and within 30 minutes the group broke up and disbursed to their respective rooms (not before yelling very loudly outside our room to insure we got the point). I'm expressing my concerns because in reading your reviews it appears this behavior has been mentioned on several other occasions which leads me to assume the front desk clerk/night auditor must be associated with this group of people. I can't imagine any other reason and employee of the hotel would allow such inappropriate behavior. It's certainly worth mentioning that we were impressed with the hotel itself. It was convenient to downtown Greenville and our room was spacious and clean. All of the other employees we came in contact with were kind and professional. However, in light of this situation, we won't be inclined to stay at this particular establishment again. read more

Management and those at the front desk were very kind and helpful, doing everything they could to make my trip better. I appreciate all of the hospitality that was shown to me! read more

I don't ask for a lot in a budget hotel -- a decent bed, a hot shower and a cup of coffee is enough to leave me satisfied. But while the bed was fine, that's about all I got. The shower didn't have hot water, so I had to leave it running for 10 minutes to even get a lukewarm shower. But since the drain was clogged, that meant I got to stand in cold standing water when I finally got in. I tried to call the front desk to ask about it, but when I dialed 0 (as the phone instructed) it actually connected me to another room -- so I accidentally woke up some poor random lady. To top it all off, when I went downstairs to grab a cup of coffee I found that half of the breakfast bar hadn't been set out yet! It was obvious the hotel was extremely short-staffed this weekend and the woman at the front desk seemed to be running herself ragged just trying to keep up, so I certainly don't fault her for my negative experience -- I just wish the hotel was able to maintain basic amenities. read more

A budget hotel - if you don't expect much, need a place to lay your head and want close to downtown Greenville - this is the place. However, if cleanliness, working toilets, working lights, working tv, privacy and feeling safe are important - then skip this place. Unfortunately, I didn't think the hotel would be thay bad. I've had to stay here for 3 weeks and I can't get out the rooms since I stupidly pre-paid for them. Week 1 (sun-fri) - the AC unit would work - I was told I was just not operating it correctly - but how they showed me didn't turn the unit off or on or raise or lower the temp - so I left it unplugged; the main room light as soon as you walk in the door didn't work - initial look I noticed there weren't even light bulbs in - "repair" person. No clock in the room. Put in bulbs but the fixture never worked; tv sound went in and out; shower and floors were not clean - hair in the shower and q-tips and dirt on the floor, sheets were sketchy, and certainly don't look at the duvet! Stains all over it, clearly not clean but they do cover it w a sheet. I'd wake up each morning and my scalp was itchy!! Bath towels were either stained or had holes in them. I never felt clean the entire stay. The people working the hotel were sketch and their "friends" thay would come to hangout at night - made me wonder if there were drug deals going down or rooms for hourly rates. One woman wore a belly shirt and do-rag to sit at the front desk. Mid morning you would see numerous "employees" just hanging out in the lobby. Week 2 - this room was 1 step up from previous room but still overall not great. I walked into the room and a room key was on one bed and towels looks shuffled around, hair, tags and a sticker on the floor - clearly not vacuumed Lights in this room worked and tv was a bit better but not much. The small fridge had water in the bottom along w a stench. This trip I decided to bring clorox wipes and my own bedding! I refused room service after I noticed how they "cleaned" rooms - throwing pillows, duvet and cover on the dirty floors. Week 3 - sigh...slighty bigger room...bonus. still dirty. No toilet paper on the holder, just sitting on the back of the toilet. I think Cousin It must have been bathed in this bath by the amount of hair in the tub. How do people think this is clean? Clorox wipes and my own bedding again to the resucue. The tv sound goes com l let out after a few minutes and when it is there has a constant buzzing. I guess the maids this week forgot how to read, as they have total disregard for the "do not disturb sign". Apparently the sign means keep knocking and yelling until someone answers says no service is needed then the maid yells more to open the door and sign a paper. I thought the point of do not disturb was to literally NOT DISTURB? Silly me. The girl w the belly shirt from wk 1 stepped it up and had PJ'S on this time. Classy! I ate at the breakfast twice during week 1 - nothing seemed clean to me - maybe it was just how I felt about the room that transfered over to the breakfast area, but my appetite was not there. I ate out each morning! (Go to Eggs Up Grill - great food and great customer service!!) I'm Soo thankful not to be coming back. My bad for thinking that a hotel has been renovated so therefore it is decent to nice. My bad prepaying for a hotel so i cant get money back. Hotel needs to work on staff - especially how they dress, work ethic and "entertaining" others. Going home to dinfect my clothes, bags and bedding. read more

I wish I could have given 0 stars! BEWARE: This plac e is not safe! My car was broken into and 3 other cars were also! The staff offered me nothing except to park around front where they could watch my car. If they had done there job to begin with, the thief wouldn't have been there for 45 minutes busting out windows and stealing our valuables. The police officer watched the camera and informed me of this. Unbelievable. They have 10 cameras at the front they are supposed to be watching. Every time I went by the front desk, no one was watching them. Not even after the robbery. I had already paid for two nights and they didn't offer a refund so I could leave. Scary..later than night the fire alarm went off. I called down to the front desk and they informed me someone smoked too much weed on the second floor. Then later on, we walked downstairs to speak with the person about it. He kept repeating the same thing. So unprofessional. I even have it on video. Hopefully, I can post that too. read more

I booked a room here through an online service a week or so before my stay at a discounted rate, however on my arrival date, Hurricane Matthew had filled the hotel to its capacity. I was told the owner would no longer honor the discount rate because basically they didn't have to with everyone leaving the coast. I called the online company, who tried to no avail to get the owner to change his mind. I had to pay an extra $125.00 to get the room, because the owner knew he could price gouge everyone because of the storm. Once there, I found out only one ice machine in the four story hotel worked, the carpets were ratty, the staff barely polite, and the cleaning staff would come down the halls very early in the morning beating on doors shouting, "house cleaning!", making a good night's sleep impossible. Do yourself a favor, don't now, or in the case of the worst storm in history, stay in this place. Unless you enjoy disappointment and being ripped off... read more