Attempted fraud. They charged me packing, shuttle and transport fees based on "actual weight of 4300 lbs" and when I contacted them to say that I knew my goods could not possibly weigh that much, said they would not release my goods until I paid $6000USD in full. After I paid in full, they admitted the shipment actually weighed 3700 lbs, and offered to refund a small portion of the transport fee only. Their "full service" was supposed to include certain of my items being clearly labeled and put aside for my quick access, but this never happened. I had paid a lot of money to have those items sorted and put into a separate pile for this purpose. Their accounting department made multiple mistakes that cost me over $260USD in bank fees, for which they only offered to reimburse $130. They arranged to have my car transported, and it arrived damaged, for which I had to submit a claim. My attempts at resolving the situation only resulted in a rude email from them stating they would make "no further adjustments to my invoice," other than deducting the $130 bank fees. read more

Friendly, quick to respond and went above and beyond in helping us figure out our car import requirements even though we were driving separately. The movers themselves are super efficient and considerate too! I will say the scheduled delivery date was a bit alter than I really wanted, but the delivery window was also over the holidays. Any other moving company also gives huge delivery windows and you can never control everything so all in all they were great. read more

My family and I recently moved from Brampton Ontario to Peachtree City Georgia and hired Quality Move Management. All in all I thought they did a good job. The pricing is very reasonable and they don't go back on their estimate regardless. I thought the customer service was good and they generally got back to me within just a few hours with issues. On moving day, I thought they were quick and efficient. They joked around a bit, but I like that. Moving is stressful, need to have a bit of fun with it. The reason I am editing this review and giving it a much lower rating is, my wife and I had cash stolen during the move. We waited a while just to make sure we didn't pack it in any boxes, but it is clear that our cash, somewhere in the 3-500 dollar neighborhood was stolen. I blame myself mostly for even having it out laying on a bed we weren't moving, but I really don't like thieves. I did tell Myah our Move Manager and I messaged Andrea and Mike, the movers to let them know. Nothing was done, and I didn't expect it would be. I didn't even hear back from Andrea and Mike, but I at least wanted them to know that I know what happened. I would still recommend them, but put valuables away. Can't trust anyone these days. I went low rating though because I can't stand thieves. read more

Unprofessional. I was referred to QMM for a move. Initially they responded, when they learned that the amount of items/size that was needed to be transported wasn't massive then they didn't even bother to reply with a quote (or any response whatsoever). Here I thought Canadian companies were a bit more genuine and not so two faced. read more

Unprofessional. They were all friendly and accommodating before I booked them, then held my possessions hostage and insisted I pay for the delivery before they would even schedule a date for it to be delivered. When I said I would pay when the truck arrived, they told me they would start charging storage on my belongings (not part of our agreement) and then stopped answering my emails. Movers are a dime a dozen. Find another one. read more

I moved from San Francisco, up to Vancouver - which was big! An international move required much more paperwork and attention to detail than any move I've made before (as you would expect), ad QMM was all over it. Not only was everything physically transported well, all by friendly and professional staff - they helped to ensure my paperwork was filled out correctly which ensured smooth entrance and dealings with Canadian customs officials. I would recommend QMM to friends and family due to my positive experience. read more

Don't be fooled. They're just like every other moving company. They arrived, walked in the door and one of the movers took a cr*p in my toilet before I have ever even sat on it and right after I had cleaners here before we moved in. The move has been disappointing from the start. They don't have enough runners to cover the floor. Because of that, only one guy was in the house to move boxes and furniture, meaning my husband had to move everything with him. Why did we pay movers if we ended up moving things ourselves?! read more

I've moved around often for work but have never actually been in a situation where I had to take all of my stuff with me across the country. As easy as they make it sound on all of those downloadable 'Plan Your Move' checklists you find online, all I could think about were all the horror stories I'd heard from friends and colleagues over the years about stuff getting broken, things going missing or in one case, not delivered at all! I contacted several companies for estimates, I'm not sure how many there were in total but most never responded or their websites didn't work so I guess that made it easy to rule them out ; ) Of the companies that I did receive responses from, QMM immediately made themselves the obvious choice and I'm very happy to leave a review for them here. Before even reaching out for estimates, I was concerned that since I was only a one-bedroom apartment , that this would put me at the bottom of the priorities pile. However, when I spoke to QMM on an initial phone call, I was surprised at the time they took to ask me questions, explain their process of how they generate price estimates and even how to go about wrapping/protecting certain furniture items as well as how they usually help with wrapping and packing different types of items so they don't get damaged. I received a detailed price estimate based on the list of items I told them I would be moving the next day as promised. From the time I went forward with the estimate to the time when the movers came on moving day, I had a dedicated contact who kept me in the loop on the move date and times, on what I needed to do paper work-wise (as I was moving from the NYC to Vancouver, Canada) and everything in-between. The day of the move was as stressful as I ever could have imagined but the guys were so friendly and professional and they took great care with all my stuff. At this point I told myself 'ok don't get too excited something could still go wrong!' Per the updates from my QMM contact, the truck rolled up at my new place exactly on-time. The guys who delivered here were super nice and got all my stuff into the house awesomely fast and organized - and everything accounted for. I know this is a long review but when I was searching for companies to contact the reviews really helped me in my research so I hope that this will help someone else. I can't recommend QMM and the whole team there enough. Everyone I came in contact on the phone or in person was awesome and I would not hesitate to call them again. read more

I don't usually leave reviews but I had an atrocious experience with this company. I contacted them in late June about a move and they kept delaying and changing dates for even a virtual survey. Once the survey was done, they gave me a quote and a pickup window of August 1-4, which I then accepted. Two weeks after accepting the quote and pickup window they called me and told me they couldn't honour the window, but they could pick up my stuff a full week later than was initially promised (by which time I would be out of the country). This was after informing them that I needed a pickup date promptly in order to get a street permit and service elevator. Throughout, the reps were uncommunicative and difficult to get a hold of. I ended up getting service through a different company who could squeeze me in 12 days before the move, on a date right within the ideal time I'd asked for. I would not deal with this company again. read more

Cheaters and scum. They quoted us a rate of $7500 for a full move of a two bedroom apartment from Washington, DC to Oakland, CA. After the initial quote, they sent a revised quote two days before our move raising the price to $11,500. At that point, it was too late to go to one of the other movers we had quotes from. Everything they quoted us was higher and I think they lied on the weight of our contents. We had a total of 5 quotes, with inspectors coming to our place and reviewing all our contents, and all of them said our apartment contents weighed about 4500 pounds. Their inspector came out just a few days before the move and said our contents weighed 6000 pounds and that's what they billed us for. I honestly think they cheated us. Finally, they had to do packing and moving in two steps over two days, which meant that I had to miss two days of work, instead of one. The two women who came to pack were pretty useless. They arrived two hours late, were unprofessional, and were very rough with our electronics (our sonos speakers, monitors, flat screen tvs). kind of threw our electronics around. I'd be surprised if they all made it in good condition. In short, don't ever use this moving company. I would highly suggest Coleman/Allied Van Lines. They seem more reputable. read more

I got several quotes for our huge move from Alberta to BC, we have an antique grand piano and my husband has a lot of heavy, awkward tools. QMM quoted slightly higher than some, lower than others, I chose them because they had a good reputation and good reviews online. The movers were polite and wrapped everything well. We moved from Airdrie AB to Vancouver Island. We needed to use storage between the moves. QMM provided the moves and the storage. We are missing almost $2000 worth of our stuff. Not just 1 or 2 boxes but multiple items including some large items like the bag for our lawnmower, my grandmother's sewing box and a large metal stand for our rabbit cage. Our BBQ and an antique table were broken in transit. QMM did replace the broken door on the BBQ but I haven't heard anything about my antique table top (we moved in September). Regarding our multiple missing items I was sent a form to fill out asking for the tag number of the missing items - the items are missing, I don't have a photographic memory - how am I supposed to know the tag number? I filled out the form (it took 2 pages to list all my missing items) and painstakingly priced out the replacement costs for my missing items using Amazon, Ebay (for my antiques), Canadian Tire etc. It's been 3 months since we moved and I've had 1 item returned to me. The rest are in limbo. The basic gist of QMM's attitude regarding the loss of my items is "sucks to be you". I would not recommend this company to anyone. read more

We moved all of the contents of our storage locker in Alberta to Pittsburgh. It takes a lot to arrange this move and with being out of town a lot, we had a lot of considerations to make for delivery. Thanks Jessica! Our stuff arrived EARLY the day it was booked to show up and it was nice to see a familiar Vancouver face driving the truck. The driver was professional & courteous, the mover on the Pittsburgh end was also fabulous. The only things broken were due to my lousy packing. I don't ever want to move this much stuff again, but if I have to, these guys will be the go to for our family. Super organized and not cheap but definitely not a price gouge like the rest of the cross-border service providers we were quoted by. Thanks guys! read more

I called on a Thursday to organize a cross-country move. Was told they'd call back or email with a quote on Monday. Having heard nothing by Tuesday, I called again and left a message. Days later I got an email that started with: "I am sorry for the delay in your quote. I did not realize I had missed it." By that time, my stuff had already been picked up by a super-efficient company, which, unlike QMM, gave me a quote as a soon as I called and arranged for a seamless door to door move FOR HALF THE PRICE of the rip-off that QMM proposed to me. Moving during a pandemic is stressful enough as it is. QMM hugely magnified that stress for me. Would give zero stars if I could. read more

Back in 2011, my family and I moved the contents of our entire house using this company. We moved from Calgary, Alberta Canada to Alexandria, VA, USA (just south of Washington D.C). For those who are interested, that is over 2300 miles. They performed a full pack, an unpack, navigated all the legal paper work required for an international move, and they did this all in 7 days. To top it off, there was literally zero damage to any of my stuff -- not even a scratch. If you're looking for a mover, I would definitely consider these guys. read more

Very helpful team. My move from Calgary to New Orleans went smoothly and the driver was on time picking up my goods and dropping them off. My moving consultant Heather was especially helpful as she always kept in touch with me regarding my needs and expectations. Scheduling was not a hassle at all. QMM was able to give me the dates I requested for my move. Thank you for your great service. read more

It's difficult to write a review since they never called me back to give me a quote. I completed the online form from Allied who contacted me immediately. They told me that my local Allied office (Quality Move) would reach out to me. I had an initial conversation w/ someone there who said her coworker would be calling me that day to work on a quote. A couple of days went by, nobody called so I called them back. She apologized and again said that her coworker would call me. That was over a week ago and I never heard from her. Maybe they do great work, I'll never know. read more

I used QMM for two full pack moves including cars from Los Angeles to Vancouver, then Vancouver back to los Angeles. The communication from the quote to the coordination staff leading up to the move is exemplary, and the moving staff were all very professional, courteous, and careful. Even the follow up after the move was over was great. There was some minor damage to some items, not from any blatant negligence, but everything was addressed quickly and corrected so they still get five stars. read more

We moved our family from Vancouver BC to Toronto ON in August 2013. Hearing about the many scams and poor service from long haul moving companies made me worried, but everything from the initial quote to the final delivery was extremely professional. I told the estimator that I did not want any nasty surprises at the end, and our final bill was less than our initial estimate (I did do some purging). But he looked in cupboards, asked what was inside boxes etc., in order to be thorough (unlike other estimators I saw). The communication (mostly with Brandi) was good, and the moving guys and driver, Art, were amazing - very polite, professional and quick. There was no damage to our furniture or items, other than a table whose joints were a bit worse for wear after presumably having items stacked on top of it in the van. Highly recommended. read more

These guys are pros! Extremely smooth process from start to finish. The guys who moved our stuff took great care to ensure everything arrived in perfect shape. I would highly recommend QMM. read more

This was my second move with QMM within a time period of 7 years. Twice I moved the contents of a 3bed/2bath condo from Vancouver to the L.A. area. I was again impressed with the quality of service, the packing, the care, the personal attention to details and the movers themselves. Though these prices are always a lot on top of any move, the quotes and actual prices were reasonable and fair (enough) ...:-) I don't think I would shop around again (which I did this time just to check) would I need to move again. I had the pleasure to work with Francis Leal (Business Development Manager) and Heather Simpson (Customer Service Specialist) and both were professional and fun to work with. (Note: I have worked in Logistics/Tradeshows for 15+ years). These guys deserve the recommendations they get. read more

I'll start by saying this review is for the customer service NOT move as I never actually got that far! I saw the good reviews for QMM and was also referred by Allied to them. I had a really friendly call from the office telling me they would be able to accommodate my last minute international move and I would receive a quote over the weekend as it was the Xmas holidays. No problem. On Monday I still hadn't heard anything and was anxious as I had to move by Friday. I called and was advised the person to quote me in the Vancouver office was away so would quote first thing Tuesday. That's fine since I get its the Xmas/NY holidays so everyone's away and as one of the only international movers with good feedback I decided to wait still for them. Tuesday came and went. It's Thursday now. I chose to go with UPack and local movers and luckily they both came through last minute. I still haven't heard from QMM. It's a shame since I was almost set on booking them once I got a quote and held off on everything else until the last minute in the hopes of booking them for my move. Sounds like they do a good job if they have the time to get back to you though! read more

Moved from North Vancouver to Ottawa with out a hitch!! Excellent customer service and attention to detail!

This was the most stressful, frustrating and disappointing experience. We were moving litterally 1.5 hours between the two houses. I dealt with this company for 5 weeks and never received a pick up day or delivery day. Then on Friday, October 2 (pick up was to be October 1-7) I received an email at the end of business day saying that they have a driver but no one to help load so it might not be able to happen. So I was left all weekend panicked that we needed to find a new moving company to move in two days! Then Monday I'm informed that they will pick up our belonging on October 7. Guys show up and they were not informed about the pool table so they are not equipped to move it!!! Even though I specifically spoke about the pool table to the moving coordinator. Then the so called moving coordinator requested that I drive 7 hours to clear customs, which then was changed to 45 mins, and then was changed to them clearing the load and needed numerous documents sent to them which was super easy considering my printer/scanner was located in their damn moving truck!!! During this process I was lied to numerous times! I was charged an outrageous amount of money for the move and then numerous things arrived broken and 3 boxes are missing. Also had the nerve to tell me that they didn't lose the boxes that I must have had a friend put them in a spot and didn't see it!! Like I haven't looked every where for the items missing!!! Very very much DO NOT RECOMMEND THIS COMPANY!!!!! read more

We had an amazing experience from start to finish with these guys. Prompt, attentive service (with a human being- not just email correspondence or automated quotes), good communication with the drivers, obvious care when handling our goods! We contacted Quality Move Management and spoke on the phone within a couple of days. They were able to survey our load and create an estimate for us. They never at any time pressured us or made us feel like we couldn't cancel if need be. In fact, a few days prior to our pickup, we needed to push it back! They immediately jumped into action and were able to accommodate our request. The morning of our move, the driver arrived right when they said he would. He gave us his cell phone number and took inventory of every single item to ship. They carefully wrapped items in blankets for extra safety and rolled mats down to keep the floors clean. They were fast, polite and kind. Throughout the process we received calls from the office to ensure everything was going to plan and that we were satisfied. The follow-up was attentive and appreciated. I would definitely use this company again, as we have had quite a few moves and none went as smoothly as this. read more

I was really happy with the moving of my furniture. It was shipped from the UK to Canada and this company did the last leg of the journey which included bringing it to my house. They gave me all the documentation and told me what to expect at Customs, right down to the parking which was extremely helpful. They arrange a convenient day and time, the first day didn't work for me and they quickly rescheduled. The guys came on time, they moved all the furniture into our house and basement very quickly and efficiently. They laid runners on the floor for protection. They moved in big pieces of furniture (2 sofas, arm chair, tables, sideboards) very skillfully without getting stuck or chipping the walls. Everything came as expected, there were no unforeseen hiccups. The staff were friendly and helpful, I highly recommend this company. read more

Overall my move went fine, but we did experience some hiccups along the way. Our move manager was Brandi Curran and while all the big things were done ok, she dropped the ball on others. If you wind up with her, expect some headaches. She's one of those people that will regularly tell you she'll call back later in the day and you then won't here from her for a couple days. When we were trying to schedule a pick up day for our packing and loading, I'd initially told her we were a bit flexible and gave her a range of dates that would work. After asking several times, we still didn't have a solid date so I started pestering her about it and when she finally called with a date, it was several days before our acceptable date range. She also stated she wanted to pick up our stuff and have it delivered at the destination 2 days later after I'd clearly told her we wouldn't be there until about 2 weeks later. We finally got a solid packing and loading day scheduled about a week and a half before it happened. A little more notice would have been nice. We also wanted to get some extra boxes to start packing on our own and asked her to get some delivered. After about 2 weeks of waiting and asking, we wound up having to ask for a local address where we could pick the boxes up. The local guys said they never received any requests to deliver boxes to us. Even though she'd previously wanted to schedule a delivery before my stuff was picked up, she later said a delivery couldn't be scheduled until the goods arrived at the destination city. So once they did, I asked to get a delivery and unpacking day scheduled. She'd told me I had my delivery scheduled for a Thursday and the unpacking day on Friday. The guys delivered that Thursday as promised and I asked then if they were coming back the following day to unpack. They hadn't been told anything about an unpacking day so I called Brandi to see what was going on. She told me that because when we initially talked (probably 2 months earlier) I said I didn't want an unpacking day that no one was coming. I was pretty sure we'd discussed it and later confirmed in my email that we had, but didn't argue because I just wanted it scheduled. I told her I would like the unpacking day on Friday. She stated she wasn't sure if the local company could accommodate that and she'd call back in the morning. We'll, Friday came and went with no calls. Because I hadn't heard from her, my wife and I figured no one was available until the following week and began a mad dash to unpack. At 2:40pm, she emailed (didn't call as I was expecting) and stated we had an unpacking day scheduled for the following day. Unfortunately, because I figured no one was coming and she wasn't calling (as she regularly doesn't do), I was working on the house and not watching my email. I emailed her to cancel and complain a little, but it was too late. She'd left for the weekend. The movers showed up the next day, I gave them a bunch of empty boxes and sent them off. The next Monday I received an email from her co-worker apologizing for her. Brandi herself has yet to apologize for not calling as she said she would (on several occasions) and for basically calling me a liar about requesting an unpacking day. It's clearly documented that I'd requested an unpacking day. Overall, everything got done and this is probably a decent company, but if you expect basic communication and people that don't ignore/forget your requests, look elsewhere. read more

Scheduling was nearly impossible up until the very last minute, which made it difficult to book elevators and plan for the move out. Our furniture was scratched and had minor problems after the move. They did not provide enough staff to pack our two bedroom apartment in a timely fashion, meaning it took the entire day to get a simple move out completed. I'm not sure I would recommend this company in the future - it was a very stressful process. read more