I called them to come and give me an estimate for rebuilding my parents porch. Both are in their…read more70's, and have health issues, and their porch is dangerously falling through. The guy came and said he would get back to me in a couple of days with an estimate. He said it would be at least 30 days before they could start. Two days went by and no call. I tried calling them repeatedly for two or three weeks, and no one ever answered. I called next week and finally got him and he said he was out of town, and he would call me back later that day with the estimate. He never called. I tried calling repeatedly for another week, no one would answer. Finally got ahold of him and he said he had been out of town Again, and would call me back the next day. I still haven't heard from him. It sounds to me like he doesn't want business , if they never answer their phone or return calls. Don't use this contractor!!!! If I could rate them with zero stats, I would.

I called with a tiny problem but an approaching deadline: replace some ancient copper pipe before…read morewe move away. Other places wanted to put off even an inspection until after our move. M & S got someone on site the same day. And not only did he give a good estimate, he went back and got the parts and did the repair. Same day. Thanks for your help!

Communication was good at first and then there appeared to be a fallout with some of their…read moreemployees. Was told that Daryl was leaving and they would get back to me after a meeting and they never did. Email was answered by a child of one of the employees who stated "I would have to wait until their Daddy got back". Why is a child answering a business email? Place has got problems, they looked good at first but looking closer showed all the cracks of the business.

From the owner: As a family owned and operated business we strive to offer exceptional quality service at an…read moreaffordable price to the area of Southwest Virginia, NE Tennessee, NW North Carolina, Eastern Kentucky, and Southern West Virginia. Please call us for your estimate today on your project. We offer designing services to better help you get the feel you’re looking for.