I had a leaking water heater when I arrived and was unable to use any water. Eric came out within…read morea couple of hours of me calling and checked it out. Problem was he was going to have to order a part that I figured wouldn't arrive quickly enough anyway and he was also leaving on spring break with his family (can't begrudge him a family vacation). He capped it for me so I could have water, although cold showers are no fun, and I was happy he was able to get me going with water at least. Charged just a hair more than his trip charge so I was good to go. Would use again if in emergency need.

He could have not tried to charge me extra service fees my service company covers all those and he…read moretried to cheat me out of service fee but I paid them a tip because a butthead about

These folks are the best in the business. They know what they're doing. They have reliable sources…read morefor parts. They stick to their service schedules and commitments. They know how to diagnose vexing issues. Their prices for both parts and labor are fair. They listen to their customers before starting work and during the repair. Of the five (yes, five) motorhome service facilities I've used herebin Nacogdoches, this is the only one I'd recommend without reservation. Oh, and these are good people!

Can't recommend these guys enough! We were so impressed with their work and professionalism last…read moretime, we ended up driving 4 hours out of the way to have them do additional work on our motorhome. And once again they exceeded our expectations. Awesome customer service, fair prices plus they did an excellent job. We're very pleased.

Amazing customer service and outstanding motorhome knowledge/care. This is our 3rd experience with…read morethem. We drive 2 hours and we have several local dealers, but choose to make the drive. Fantastic organization. Highly recommend!

Blake is a self-righteous, condescending, nepo-baby that cannot be trusted with any sort of deal,…read morelet alone the safety of someone he supposedly loves. Emotionally and physically abusive loser - don't do business here.

Randy is one of the most honest and hard working diesel mechanics you can find in this area. He…read morestands behind his work and will always be honest with you about the cost up front unlike some mechanics.

This place is awful this diesel shop did the wrong service and still expects me to pay. I was…read moretrying to talk to the man who owns this shop but he was to busy and was rude I had to give a star because it wouldn't let me not give one. I would not send people to this shop. I will never come back.

We bought a 2019 Cedar Creek Hathaway Edition in January and these people are awesome. I would…read morerecommend this business to anyone. They will treat you like one of the family and are professional too. Go see them and you will see what I mean. Thanks to Bubba, Steve and the entire team there. It was such a pleasure and we LOVE our rig!

We were traveling though Lufkin one morning and had some issues with our fifth wheel , we called…read morethem and explained our problem. We drove over and within an hour they had us back on the road. They took time out of their busy morning to help, even though we didn't purchase our fifth wheel from them. Appreciate the customer service, something you don't find to often these days.

The best place to go for oil, tires or repairs in Lufkin. The service is top notch and you couldn't…read moreask for more.

Angelina tire is dependable and looks out for the customer. That's all you can ask for these days!!read more

I am writing this about 4 yrs late but here's my 2 cents. I had some van repairs done at National I…read morehave always regretted it. There was more wrong with my van after they worked on it than before I left it there. These guys are either seriously stupid or the biggest crooks in town. Please take your vehicles elsewhere for servicing.

Id like to share my terrible experience with National Automotive Service Center in nacogdoches on…read moreUniversity Drive. I urge others to be cautious and consider these actions before entrusting them with your property. Approximately two months ago, I entrusted my vehicle to the National Automotive Service Center for repairs for a sound coming from engine. I was quoted $2,743 and then gave the okay to go ahead with repairs. They were the only ones I called with availability. On 6/25/24, I observed my vehicle parked at Fuzzy's Taco Shop on North Street. I saw the mechanic I previously seen at the service center sitting at the bar, where he was drinking. Upon inspecting my vehicle I discovered vapes and opened vape packages that were not there previously and keys left inside. I confronted the mechanic, instructing him to return my vehicle to the shop, because I didn't authorize the shop to use my vehicle for these purposes. Video evidence of him stating he knew what he was doing and it was illegal. I then reported the incident to higher management (Justin) who initially claimed that the vehicle was being test-driven. I explained that this was not the case, as the vehicle was at the bar with the mechanic. Which by his facial expression, didn't seem like the first time he'd known of this. But first time he got caught by customer. The manager then admitted that he had permitted the mechanic to take my vehicle to his home for lunch. Video evidence of that. The manager advised me to return later to speak with the owner. Both the owner and manager repeatedly (on video) justified their actions by stating that it was common practice for employees to use customers vehicles to run personal errands and obtain lunch. They additionally cracked the coolant case in my vehicle and engine light is on - that was not broken or on beforehand. I did instruct them to not touch my vehicle anymore. I did not trust them and was going to speak with lawyer. (So my vehicle Is no longer under warranty with me doing so). National Automotive also added an additional $300 + fee for machine shop which I was not aware of. Stated they fired employee responsible for incident. At first they did not offer any compensation for my bill for their employees misconduct. Then today (6/28/24) upon speaking with Erin Bailey (Owner) she offered a $100 sfa student discount off my bill and that to them was a satisfactory resolution ... because if I didn't pay the $2,961 after 30 days they'd began process of owning my vehicle. I have been taken advantage of for their negligence and unprofessional behavior. All I have received was attitude from Manager and Owner while handling this. Owner stated she is more concerned with paying her employees then honorably making this right. An employee at Fuzzy's Taco Shop confirmed that the mechanic, Rick Goehry, has been seen on multiple occasions using customers vehicles to visit the bar while on duty. I paid $2,961 to National Automotive for their employee to be intoxicated while joy riding in my property (no telling how many times) while "out for a test drive." But apparently is justifiable because my car no longer makes a noise. Such poor handling from this shop and I urge everyone to not do business here.

If I could give zero stars, I would. This dealership operates like a scam--repossession after just…read moreone week of a missed payment is outrageous. When I called to resolve the issue, the manager was not only unhelpful but downright rude and tacky. Their customer service is appalling, and their policies feel designed to trap people. Do yourself a favor and avoid this place. There are far better dealerships out there that treat customers with the respect they deserve

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.