My experience here was good, very good…read more Albeit, during lockdown, I was disheartened to learn the pool and fitness center were closed completely without advance notice. I feel this should have been indicated to me during booking. However, during my short stay of two nights, I was treated extremely well by the wonderful concierge, Amanda. She was delightful to speak with and made my stay with my young daughter a delight. She is full of exuberance and clearly loves her job. It should be noted that the property does not offer stairwell access within the accommodated areas. That is, there is no stair access up to your room from the lobby, rather, only a staircase to leave without re-entry. This made the stay a little arduous with a child that refuses to travel in elevators.

Poor attitude at the front desk. Pool closed, no advance notice, no compensation. Pool is why we…read morechose this hotel. No gym access. No breakfast bar access. Filthy remote control and 20 year old cheap TV. Refridgerator not working. Shat coffee. Shower was good. Bed was good. Overpriced. Leaving was the best part.

This Best Western on the surface looks like most other Best Western Hotels but it has some quirks…read more In fact, I think whoever designed the rooms or approved the design is a kindred spirit with my dad. Everything was functional and "it worked" but things were a little bit strange. So at first we could not find the fridge. The most logical place for the fridge would be under the microwave, in the space under the counter that looks like it would accommodate a fridge. Since the coffee maker was next to the microwave, it just made sense that all food related equipment would be in this nook, right? Well, we finally found the fridge, it was in the closet!!! And the light switch to the light right at the entrance, where do you think that was? Also in the closet! You had to open the closet to find the light switch! Perfectly logical, right? Lol. And the little extra security latch thing, you had to slide open the closet door and keep it open to swing the security latch all the way open, otherwise it hits the closet door. And the light switch for the main part of the room is all the way at the back of the room. So if you didn't know to look in the closet to find the light switch at the entrance, you had to fumble your way in the dark to the back of the room to turn on the lights! We were in 105. Maybe it's just this room that's weird (?!?). However, I should note that when we were checking out, the front desk staff noticed the room we were staying in and she said it's her favourite room in the hotel. Not sure if she says that to everyone, or if the other rooms are even stranger, haha. Anyway, my dad would have been like, everything works, what's the problem? Lol. I am more forgiving of such strangeness, given my upbringing, but my husband thought it was pretty ghetto, haha. Breakfast was also funny. So we were traveling during the time of Covid (not our preferred time to travel, but we were coming home from an interment and wanted to break up our drive), so I was happy that everything was pre-packaged and to-go, but we stayed at another Best Western during our trip and they had hot wrapped breakfast sandwiches (bacon, egg and cheese in an English muffin), and other pre-packaged food. This place had vegetarian omelets that were cold (and although they did not appear frozen, they were rock hard, lol). They were put in individual Ziploc-type bags. We had to heat them up in the microwave in our room. I got a "danish" which was in the same type of bag, but not a single serving, it looked like it was a huge loaf that was manually cut into pieces. And it was more like a coffee cake than a danish. I did get an individually packaged (by the manufacturer) yogurt and apple sauce, and also a juice box. They had bread and bagels, which I passed on, also cottage cheese and whole fresh fruit. Breakfast was not as bad as at the Microtel that I stayed at once in Texas (that place takes the cake for the absolute worst breakfast - think stale pastries and expired juice - and it was over a decade ago, so during normal times, and the fact that I still remember it, says a lot), so I guess I shouldn't complain? Lolz. The hotel is also right by Highway 401. It's functional and serves its purpose as a place to stay. It's not glamourous nor cool. There's free parking. We paid around $130 a night. My husband was not impressed with this place. I thought it was satisfactory ;)

We have been coming for a year on and off as a family or me and my spouse. Staff is so friendly and…read morekind. Clean rooms, breakfast is great. Clean environment

I strongly urge anyone considering this hotel to look elsewhere. My experience at Homewood Suites…read moreby Hilton Ajax was not only disappointing but also deeply unprofessional. After checking out, I was falsely accused of damaging a mirror in the room and charged $200 without any written/photo evidence, or opportunity to dispute the claim. There was no room inspection at check-in or checkout, and no proof was provided to show when or how the damage supposedly occurred other than the housekeeping crews word that they had checked the rooms prior to our arrival. When I reached out for answers, the front desk manager, Ally, was evasive and unable to provide any documentation or a clear explanation for the charge. Ally admitted that they have no written policy regarding incidentals or damage charges despite being part of the Hilton franchise. There is no transparency, no standard process, and no accountability. Since this location does not provide you any written documentation for signature upon arrival, once you press the green button on the keypad, you're at the whim of the management of this location. That said, the rest of the staff of the hotel was accommodating and respectful.

Stayed here for my weeding a few months ago. We booked online and it was a pretty standard and easy…read moreprocess. They don't do blocks but they give you a code for 10% off for wedding groups. Check in was easy and smooth. Rooms were clean and pretty spacious. We got the king studio, which has a kitchenette, sofa bed and dining table. The bed was decently comfortable. A big thing for us was that it wasn't noisy at night with people outside or neighbouring rooms, so we were able to get a good night's sleep. It's also right by the highway and has lots of parking. It's a kind of secluded area so it felt safe as well. There aren't too many options for places to stay in the area. We chose this one because it seemed to be the best overall with the reviews and price. Recommend if you're in the area and need somewhere to stay!

Our first time here in this hotel. Great prices, great location but ummmm, don't know when the…read morefloor boards were washed last, the halls smell of cigarette smoke, but there was a laundry room. Only one machine broke down. Perfect locations as many restaurants are within minutes walking distance. If you are used to the Hilton or Hampton suites,, this isn't for you but if you want affordable stay, clean beds and great location then come on down.

We stay here in 2025 and it was not a bad place for a stop over. But come 2026 they ripped us off…read moreof our deposit and it has become more of a low income apartment building. The monthly renters walk around day and night with there animals smoking and doing there child should not see. It is definitely not a place I would stay alone at or with a group of just girls. The old men were very creepy and there were enough of them standing around the front door to make anyone feel uncomfortable. Don't ask for any extra pillow or that you will be told no both night we asked. Not a place for family more of a fly by the hour.

I had a certificate for a free night's stay at any Marriott hotel. I decided to give Whitby a go…read moreand stayed here. I checked in on a Saturday afternoon. I was promptly greeted by a friendly woman at the desk. She advised that I was upgraded to a suite. Nice! I was up on the top floor. The suite was nice. There were two bedrooms with two washrooms, a huge living room area, and a decent kitchen area. The place had three TVs. I was so comfortable. The highlight of my suite? A fireplace! Holy moly! I have never experienced one in a hotel room in my life. It worked on a timer. It was wonderful. The downside is that this hotel is an older one. The walls were thin. I could hear the neighbours talking next door. Thankfully, I bring earplugs when I travel. My other beef has nothing to do with the hotel There were kids running up and down the hallway. Ugh! I also don't get why folks like to talk in the hallway. You have a room. Pile in there, or go downstairs and chat. I was getting something from my car at 22:40. I passed by six people standing in the hallway, talking to one another. Ridiculous! Your conversation is boring. The entire floor may not want to hear it. I would expect that it would be quieter staying on a weeknight or Sunday. I would give this place another try just to enjoy the fireplace when it's winter. My hotel suite could have easily been $200 a night, so it's not the cheapest place to stay. I'd recommend using your Marriott rewards instead, which I will do again. As far as location goes, it's close to the movie theatre and a number of eateries. (257)

I am a career-long Marriott guy, looking at the website. This was my 1,251st night at a Marriott…read moreproperty and my first time leaving a poor review, or any review for Marriott. The issues: 1) The living room TV would not turn on 2) The bedroom TV would turn on but would buffer or stick all night and freeze for an hour, start up for 30 seconds, and freeze up again. This was happening all over the hotel, and the FIFA World Cup was on, which could not be watched. 3) I got up in the middle of the night to go to the bathroom, but the door was locked from the inside. Turns out the striker plate was missing when the door closed and was locked for some reason; the striker was not there to unlock the door. 4) The bathroom hallway light was n ot working because there was no light, just a switch; the light box was covered with a plastic cover. It's hard to shave my blonde hair with a good light, mind no lights. 5) The bedroom bureau is too large for the space, so it's pushed out into the room, and the space between the bed and the bureau is not wide enough. The front desk guy came up at 1:30 am to get me back in the bathroom. The staff is helpful; the hotel is very old and has not been updated. I'm very surprised that Marriott allows that. I know that for a new owner, Marriott demands a complete renovation every 7 years, including the bathroom floor tiles.

Stayed here for a wedding that had reserved a block, booked several months in advance. Hotel…read moreoverbooked (despite reservation confirmation) and did not leave a room for the bride and groom! Staff was unapologetic, rude & super unhelpful.

Stayed here overnight for a conference meeting. The rooms are spacious, stayed in a room with…read moredouble queen beds, TV, desk and three piece bathroom. Room was clean and well maintained. The gym leaves something to be desired; the machines are worn and there's no source of sanitation to wipe machines down. There's a TV in the "fitness room" which is terribly staticky. The front reception desk staff seem bored and sit on their phones all day. The free breakfast is gross; most food is in bags and placed in holders. Everything is served in plastic cups with paper plates and plastic cutlery which is not environmentally friendly. Overall, only stayed here because it was paid for by my organization for my meeting but otherwise, I would not go out of my way to book a room to stay here on my personal dollar or time.

The staff at this Hilton Garden was very friendly upon arrival and I was able to get to my room…read morequickly. The common areas are in need of a refresh. The rooms have a more modern feel while common areas are more traditional. That felt weird to me. The room was clean and came with everything a Hilton Garden Inn should come with. Nothing fancy but reliable. The portion size for breakfast was absolutely huge. The first day I had a omelette while the second day I enjoyed the eggs. Both come with all the additional meats heaping serving of potatoes and toast. A great value if you are looking for quantity over quality. It's definitely conveniently located in eastern Toronto.

Very clean but the rooms are so loud from the traffic. I'm not sure I'd stay here again but it's a…read moregood option for the area.

So so much. They need to keep their hotel cleaner. There was mold in the showers and I really…read moredidn't care to breathe that. You cannot control the temperature in the rooms, and their morning breakfast is actually scary. The only reason I stayed here, I was in a car collision, and the current insurance is too cheap, to pay for better accommodations. I asked the front desk person if they had a bathtub, and the front clerk told me they don't have a bathtub in the whole hotel, (also he told me he worked there over two years and hadn't seen one there in two years that he has been there) which I do believe they have them on the first floor. I was exhausted and not up for just speaking with anyone, I just didn't care to be lied to right to my face. Every time I go there, I feel like I'm such a burden to their ass. When actually they're supposed to be making me as comfortable as possible. Doesn't No thanks. Really don't ever want to stay at this place ever again. Hopefully the car insurance will settle and let me decide where I want to rest my head. But this destination truly does suck. of course I'm trying to show you some photos and it's not allowing me access to my photos. You actually have to take pictures directly on the app or they will not get downloaded or uploaded to it. Whichever it is not sure. I just know this hotel/motel could use a really good cleaning and paint job. And check under those walls for mold.

Looks like the place was renovated here and there but the room is smelly. I wouldn't recommend this…read moreplace to stay unless the price is dirt cheap.

A motel near a road, like lot of others, but it's calm…read more.. Fridge, micro-wave and super comfortable bed! So, all you need is here. The manager is very nice and the price is honest. A good address to sleep.

i would highly recommend this motel to everyone!.... very…read morereasonably priced and the owners are genuinely friendly and eager to please.... beautiful property and quiet too....