I like the cleanliness of the store. The moment you walk in to the establishment I felt safe and secure and I knew I was in good hands. They offer refreshments while you wait and the weight is not that long. Looking at everyone's skin you can tell that they use the products that they are selling everybody's skin is beautiful especially the owner. read more

The product size is not 8oz, it is more like 3-4oz container. I have previously purchased this product and still have the 8oz container and the size is vastly different. The website states it is available only in 8oz, but that is not is being sold. I have provide picture for your reference of what 8oz is suppose to be : read more

Queendom Aesthetics - The smaller jar is the NEW 8oz - Cosmetics & Beauty Supply Near Me - New Orleans, Louisiana

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Another instagram scam. I received laser hair removal here and my skin is extensively scarred. This was brought up to the owner multiple times and told the my skin is simply purging and to continue treatments and purchase more of their products. After adding several new dark hyperpigmentation marks to my face, I finally forfeited my last session and went to a doctor who let me know the laser was in fact damaging my skin and causing extreme irritation. I have never had this level of breakout or hyperpigmentation prior to receiving laser here. My real issue however is that the owner never once showed concern for my skin or even tried to examine the breakout. She continuously dismissed my concerns as my fault for not taking care of my skin. If you value being called a queen more than receiving good service and skin care this may be the place for you. read more

This was an experience. Beautiful atmosphere and the service was truly amazing. The environment is refreshing and spirit soothing. The clients are spaced apart and only once did I share the waiting area with someone else. There are lockers to close your things and my only disappointment was in the changing area there was no bench or chair to sit on while getting dressed and undressed. The reception was very warm and welcoming. Very pleasant while answering the phone and waiting on customers in person. My hostess who moved me from room to room was very sweet and personable. I left her a tip for taking care of my needs and keeping my mimosas refreshed. The young lady who did my facial was named Tiffany and she was fantastic. Very gentle touch and very professional. The steam pot was a first for me and I'm just not sure how I feel about it at the moment. Maybe if I take it for a test run I can update the review. It felt great while it was happening. Finally the lunch was perfect to round out the day. I wanted lobster but they were out. What I picked was delicious. Salmon with teriyaki sauce, Salad and shrimp pasta. Couldn't finish it and they boxed it back up. They only do cash or cashapp tips, you can't add to your credit card but that didn't stop me from tipping for the excellent service. This is a must try if you are in the area. Check out their other services as well. read more

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I was desperate looking for facial products for my sensitive skin with blemishes and using this I noticed my pores got smaller and my dark spots started to lighten then fade a away. The product really goes a long way. read more

AMAZING!! I was greeted with the salutation Queen at the door by an attendant. She opened the doors for me and took me to my personalized locker. I undressed, put on a silk robe and my experience began. I did my detox, v steam, facial and finished off with a delicious crawfish dip and chips and chicken parmesan salad. Throughout my experience I had filtered water and lemonade mimosas. The whole experience was relaxing, calming and the energy was beyond positive. In the restroom on the mirror are post-it notes with words of affirmation from previous guests. I loved my time during my services and will definitely be back. read more

I received the beauty cream mosterizer that was obviously not filled completely. The jar is about 1/4 full and the temp or liqufying of the product has nothing to do with the fact that it was never filled to the top. The say its on the website that the product may appear less. The jar shouldn't appear completely empty upon delivery and unsealed. Liqufying doesn't mean the product evaporates or dissappears. When I finally got a response from the owner Melissa , she said I was basically lying. Really??? Looking at the reviews a lot of people had the same issue and as a business owner you would want to make it right. Its obvious she doesn't care because she continues to sell 4oz jars with 2oz product inside. read more

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Came here for a friend to get a few beauty items. Beautifully decorated, it smells amazing! Fragrance of camomile and lavender fills the air. The owner and staff were very knowledgeable on products and services. Wax, facial and soap making classes also available. read more

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Let's talk LUXURY! My God in heaven children never in my life have I ever used a skin care system so soft and gentle. Let's start at the beginning... last year I for some unknown reason used Ponds Cold Cream in place of my normal moisturizer and I had a HORRIBLE reaction. I'd just moved here and hadn't really established a system of care yet... so a quick google search of esthetician's in the area led me to Queendom. I called and the spoke to the owner Melissa and she told me to come in right away so she could have a look. She took one look at my skin and told me EXACTLY what was going on, gave me a small sample of her bar soap and I purchased one. It was so soothing and calmed my skin within 2 days time. Everything goes back to normal I'm back using my regular Aveeno products and out of nowhere my skin just starts being freaking WEIRD and disrespectful! This time I tell myself I'm going to stick with her line of products... it's been 3 weeks and I have not a single regret. I mean who knew washing your face was something to look forward to! I love how all the bars lather and don't dry me out. The sugar exfoliant gently gets rid of all the pesky blackheads and the brightening serum just feels so damn good and isn't heavy. If for some odd reason you're on the fence about trying her products get that out of your head. This is an investment I recommend EVERYONE to make. read more

This has to be the most unprofessional, rude, ghetto woman on earth. Mad I have to give her one star. My mother's product arrived half empty with the consistency of vaseline. My sister and I both inquired yet she ignored my sister and told me it was standard that her products come half empty (sarcasm). She has plenty of negative feedback so this is not a surprise to her. Never offered to rectify the situation just ignored me. Don't shop with this classless business owner; she won't make it long at all read more

Queendom Aesthetics - Owner sarcastic saying her products are crap upon arrival - Cosmetics & Beauty Supply Near Me - New Orleans, Louisiana

Wishing you more happier customers & plenty success I like her ATTITUDE............. Get you a bar or sumn. read more

Small (not for long) minority owned business that caters to African American skin is a win win win! Queendom has since moved to New Orleans East on Bullard which many of us are greatly appreciative. A beautiful, luxury, quality spa in the east is a gem! My first time at Queendom, I received a brazilian from Chelsea and a facial by Melissa. Melissa and Chelsea both were extremely pleasant and knowledgable about skincare and provided me with a great regiment. Best facial I've ever had! She steams your face with lemongrass infused steam, she includes a neck and shoulder massage and great conversation if you choose. I left with glowy skin and relaxed muscles. Melissa's products have developed a cult following and I have joined that number. All of her products such as soaps, serums, and toner are made from natural ingredients with proven results and are moderately priced. read more

I took a trip to New Orleans and was recommeded this spa. I'm a spa junkie so I decided to give it a try. Melissa was prompt, professional and very pleasant. She asked questions before we got started. I explained my problem areas, which is hyperpigmentation. I have combination skin. Moving on, I got my facial and my skin was glowing. Melissa and I chatted the whole time and I have a tremendous amount of respect for her. Due to how my facial turned out, I decided to try her products that she keeps in the spa. I purchased the yellow beauty bar, the pink one, toner, the beauty polish, beauty cream and the queen brightening serum. Keep in mind, I purchased two of each, one for me, and one for my mom. Fast forward, it has been almost four weeks since I've been using the products, twice a day for the beauty bar, toner, and beauty cream. Two-three times a week for the others. While I notice my hyperpigmentation isn't as bad, I've been breaking out very badly. I thought it was due to PMS, or hormones, but I don't break out often, maybe 1-2 bumps at the most around that time of the month. Now, I'm waking up every day with bumps on my face, neck, chest, pretty much everywhere I'm using the product. Slowly, I'm eliminating the products that I felt were too oily for me. I just recently stopped using them altogether and finally stopped waking up with pimples. Not sure why the products didn't work for me, I'm sure others have had a better experience. However, my mom and I both have had the same issue. While I enjoyed my spa experience, I am very disappointed about the outcome of the products. I spent a lot of money and it's all going down the drain. read more

Good products, but the communication and shipping are piss poor. I've ordered from this business several times and dealt with the same thing. No response to emails, just excuse after excuse. Support small businesses, and when you do, it's ignorant responses. I emailed 3 times regarding an order placed on 7/19. After no responses via email, I sent the owner a DM, "Good morning, I'm well aware that you're running a small business and I've made several purchases from you in the past, and I've dealt with the same issue of shipping and communication. I've emailed 3 times regarding my order. I ordered two items on 7/19, I received two emails via PayPal stating the item was shipped on 8/2, the item actually wasn't shipped until 8/10." Although I enjoy the products, the shipping and communication needs extreme improvement. Response: "Simply CALL THE OFFICE!!!" But in the past I've emailed regarding my order and I was told to email, now today, it's call the office! All it would've took was: sorry for the delay, we're having some shipping or stock issues, I apologize. Communication is key...whether I paid you 0.99 cents for a product, proper service must be rendered. read more

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My first "real" facial. Queendom surpass Earthsavers and Woodhouse. I went in with dry hyperpigmented skin and came out glowing. I told my esthetician Najah (sp?) about my congestion and allergies. With the help of the humidifier and peppermint oil I left with open pores and open nares. I will be back religiously. read more

I've always wanted to try to this brand mostly in support of a black business but the owner's attitude and company customer service is so bad I'd rather spend my money elsewhere. The ads are misleading, the website is constantly changing, and God forbid if you make a mention or ask a question because she'll literally give you a passive aggressive response, and then make a post about it. read more

I am very displeased with the lack of professionalism. I won't post messages, for the sake of having respect and hopes this young business owner will learn from this situation. First time buyer, I partook in the special in October. Prior to, I called and lvm, never received a call back. So, I follow her page on social media, and saw there was a discount code in October. Being my first time ordering, I purchased 2 soaps and beauty cream/Shea butter. Upon arrival, I opened packages and noticed my Shea butter was missing a half lol. I immediately took a picture and video. I called and called, left voice mails, and emails. After over a week of no response, I DM'd on social media Instagram. I began the message apologizing for bringing a business concern via social media, then explained my situation/concern regarding the arrival of my beauty cream. Melissa responded with, please address all business concerns to the email on the site, (she provided the email) I explained that I've called, left voicemails, and emails, and over a week zero communication in return. I provided my email address so she could know which email to look for. Melissa responded explaining she hasn't seen my email and gave me her personal number to contact me on because she's hate to lose a new customer. I was well pleased with her response and knew we would come to a resolution! I sent her a photo to the phone number she provided. Asking if this portion was normal, (picture on the right) Melissa responded, "Yes, it definitely melted and solidified.I am sorry about that." I simply responded with okay thanks. I made it clear to Melissa from the beginning, of my portion received was normal, I'm totally fine with it. I told her thanks again, I'm excited to try new product, and left it at that. A month later, I see Melissa post on social media, the very cream I ordered completely filled to the top. (Photo on left) I was TOTALLY shocked at how full it was. I posted a question asking if the cream would come full like this on arrival. Melissa replied to my comment explaining "yes if it doesn't melt. It shouldn't since it's no longer summer." I immediately compared the photos. The cream I received and the cream posted. Regardless if my cream has melted, it should NEVER arrive half full like mine did. I sent Melissa a text to the number she provided me... "Great Morning! I'm the individual who asked the question on your IG yesterday regarding the arrival of this cream. I think we can both agree whether this cream gets melted or not, mine was not filled properly. I'm not looking for free product, nor cause any confusion, the issue is I asked was this normal and you said yes. Based on the photo you are advertising, this is not! This is filled, mine was not. I hope moving forward with other clients this won't be an issue! I pray success over your business. Have a blessed day Queen! " Melissa responds stating and admitting there is a difference, and directed me to the companies email address. I responded explaining, "No need! I tried that, weeks went by and no response. Hence why you gave me your personal number. I sent photos to you, and you told me that was normal which is not normal. I was okay when you told me my portion was normal. Once I saw photo you posted, I knew that was false. Blessings!" Melissa responded asking that I remove her phone number. I WILL not support ANY business who handles their clients in such a way. Initially stated my cream arrived normal, then later admitting there was a difference. SMH. All could have been resolved had she simply re sent the cream I ordered from the beginning. I can't begin to express how unprofessional this individual is. I hope this was just a bad day for her, however based on both encounters and previous reviews from other clients, I can only pray Melissa learns from this situation because she has potential! Until professional is up to par, and my situation is made right, I will not support nor purchase from Queendom Aesthetics. I truly hope this is a lesson learned! Blessings‼ ***Since review, I have been blocked which proves lack of maturity and professionalism. It's a cowardly move to block, rather reach out and fix the issue*** Sad‼ read more

Queendom Aesthetics - Cosmetics & Beauty Supply Near Me - New Orleans, Louisiana

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This is a product that everyone should invest in with skin issues. I promise THIS IS WHERE ITS AT‼‼ You will see result from using her products. I've been experiencing acne break outs. Never ever had an issue with my skin until maybe a month or so ago. I promise promise promise you won't regret spending your money with her read more

I spent $150.00 for a queen facial. Two days later had a break out sent pictures to the owner to resolving issues with my face only to tell me get more of her moisturizer . I had to see my dermatologist were I received a prescription because my face was burning, itchy, swollen and scared. This place doesn't stand behind their products nor their work when something goes wrong. Report this business to the BBB I'm waiting for her to respond. read more

My review is based on the delivery of products and the actions of the owner ..not the actual facial services. So I spent over a $100 for the first time on her products. I took a chance like mainly because I wanted to support and I seen a couple people on Instagram talk about it. So I ordered a couple of soaps and a beauty cream. The package did arrive quickly but when I received it I realized the items didn't come in a box so I was instantly worried. The beauty cream leaked out and judging from color on the box it didn't look like much leaked out . I opened the jar and part of the seal was lifted and there was barely any product left. I instantly put the product in the fridge (it mentioned that on the website) then I sent an email about getting a new product. So I go to her fb page and read reviews and saw her customer service wasn't good so I'm like getting worried again. I happen to be on Instagram and saw someone left a comment on a pic saying that one of her products was damaged in the mail so I commented on it and said the same thing happened to me. The lady who made the comment asked me did I get a refund I told her no I sent 3 messages about and hope I hear something this week about it.. I wasn't being negative at all I was just telling my experience I even had hope ! Lol then I'm assuming the owner comments to me telling me our cases are different and she wanted me to stop commenting..lol she also left a comment to the other girl telling her to file claim USPS BLAH BLAH then I commented to the girl and asked her to let me know how it goes dealing with USPS..again I said nothing negative about her business..then she blocked me on Instagram. So that left a bad taste in my mouth. How are you going to block someone that just spent money on your products. All she had to say like every business that has an unhappy customer was " I'm sorry you experienced that I will make sure your situation gets handled" why are you letting comments get under your skin I didn't bash your business at all. In my opinion she seems a little petty and no telling what she would do to my products if she decides to send me another one. I noticed this is a trend for her .. if you are not clapping for her she has a bad attitude..if you know your products are fragile why not change the shipping method .. this is not a new issue from reading reviews on here and fb. I'm pretty sure she is going to spend more time getting this taken down then actually resolving my issue. Hopefully she gets it together I also wanted to note that I did not spam her Instagram page by commenting under all of her pics ..it was just that one comment. I would not order online from this company it definitely seems shady. I just want my money back I did a review on google and she responded telling me I was telling lies and I am done ..anytime I had an issue with a company they resolve my issue ..how do you not respond to emails but make time to be messy . Make it make sense read more

Queendom Aesthetics - The is the result after I put the product in the fridge. There I literally no product in it - Cosmetics & Beauty Supply Near Me - New Orleans, Louisiana

This is why blacks don't support other black businesses!!!! Booked a CONSULTATION with *Melissa*. I emphasized consultation, because that should be something quick and easy. Well not there, I booked it for 11:00am checked in 5 minutes early. Waited over 40 minutes(yes forty) to have the consultation with the receptionist! Yes, the RECEPTIONIST!!! The receptionist was very professional but I'll never recommend this place to anyone. read more

The products truly works wonders on the skin. The customer service is excellent. I am the customer that asks so many questions and Melissa has always been gracious enough to answer me without hesistation. When I do eventually come to New Orleans Queendom Arethetics will be on my checklist read more

Their products have helped me tremendously. My skin has cleared up so much over the past few months thanks to consistency and these products. Always great service every time I stop by for a facial with Chelsea. She's great! Everyone has a smiling face and makes you feel so welcome. The owner Melissa is also very friendly. read more

I had been purchasing the products from this company for quite some time prior to making an appointment to test out their products and skin care regimen. AND I AM SO GLAD I DID. I don't live in State but I was so happy they were able to fit me in not only last minute but worked with me on educating me about their vsteam services! I got a facial by the owner Melissa and she was so amazing! Very informative, you can tell that skincare is not just a hobby for her. She is truly passionate about women of color and taking care of our skin! The check in process was smooth, the facial beds were comfortable and she made sure I was comfortable since I was a first time out of state client! I'll certainly be back every time I'm in New Orleans! I was even able to take home some products because they also sell their products in store! read more

Let me start off by saying I'm all for supporting small businesses, however I very big on customer service. I've been using Queendom Aesthetics products since February of this year( 2020). I have not noticed a change, and actually made my face worse.So I figured maybe it's something I'm doing or maybe I'm using the wrong regimen. I reached out to ask the question via email and social media, (several times) No Response. I caught the owner on live on day and I asked her the question. She told me " Girl give me a min I'm just waking up" (with aggression in her voice) as if I'm one of her home girls, when clearly I'm a paying customer who is supporting her business. All I was trying to see if I was using the right regimen. Very rude, unprofessional and needs to Humble her self!!! read more

Although the products are great the service is awful. Every appointment I've scheduled here has been cancelled the day before. They make you pay a deposit for service and for some services you have to pre pay the full amount. They then refuse to give your money back when they initiate the cancellation. They told me I had to reschedule or apply it to products. I didn't appreciate being manipulated into allowing them to keep my money. read more

The online consult is a joke and they dont return calls. I stayed broken out with their products

I've been following Queendom esthetics for over 2 yrs now & when I finally made a purchase I was very satisfied with her natural products. I'm 44 & have delt with acne since my teens & her products work better than any prescribed medications or over the counter treatments I have used in the past. However I had an issue with a shipment in which I purchased 4 of her serums ($25 each of a sale) & only received 1. I 1st DM her on IG with pics about the mishap & she told me to email her, I did several times without getting a response. This was around Mardi Gras so I was a bit patient cause it a holiday for them. The 1st time calling the spa I spoken to the Office manager informed her of my issue she said she was gonna look I to it & call me back...she never did. My 2nd time calling the Office manager she informed me that everything was handle & I should be receiving it soon....It NEVER came. My 3rd time calling they left me on hold so long I hung up & when I tried to call back I was BLOCKED‼I DM her again on IG letting her know what happened & she told me not to DM her with disputes. Her products are awesome but her office manager needs some training in customer service. I'm in the process of disputing the charges with my bank. If you purchase online use a credit card just in case if you have any issues. She doesn't give refunds however I'm not gonna pay for something that I didn't recieve. She's gonna give BOA their money back. read more

Horrible customer service and horrendous people skills. I ordered from her as well as my mother and both out of beauty cream jars were liquified when they arrived in the mail and basically were empty. We reached out for her to rectify the situation and were ignored. My post on google was met with sarcasm and her taking no accountability for the bs she sent. Takes your money and tells you to kick rocks. STAY AWAY!!!! read more

I purchased something from this business, I made a mistake and put the wrong address. (I know that's my fault, but I'm not perfect). I dm'd her and asked her to fix it, she stated she would. I dm'd her again and she asked that I email her. WHICH I DID. Now my package is saying delivered and I don't have it. She really could be more successful if she was professional. I hate to be this way, but this is one of the reason I stay away from black owned business. No response to my email or nothing. RIDICULOUS. I'll dispute charges with my bank. read more

I have the typical 50 year old skin. Combination with tendency to be dry on my forehead. Started using this MAGICAL beauty and beauty creme. and my skin looks as good as it did in my 20s! Supply soft and glowing. I just love the way these products feel on my face tried yo attach a pic to show but couldnt read more

I have been using queendom products for almost a month now. My first order was not packaged well but it did have fragile on the package, which was a plus. My toner from my 2nd order wasted all in the package and soaked the other products. I reached out to Melissa via email to report the poor packaging. Her rebuttal was our orders are properly packed and to return it since it was insured. I wasn't expecting a refund but an apology or a discount on more toner would have been appreciated. I use the beauty bar in morning and charcoal bar at night. I honestly do see an improvement in my complexion! I've also added the mask, toner, and beauty cream to my skincare regimen. Emails are not responded to within a timely or 48 hour time frame. I've called in before and the customer service was great! However, packaging needs to be improved! I do not want my products damaged while they are in transit to me. read more

I wanted to buy your soap again but whenever I attempt to look at your website I have a dilemma because I dont know how my money will be spent. I have a big issue with how I was treated after my first time purchase from your company. I Ordered a couple of bars of soap and the calendula flower towner specifically because it was said to help dark spots which is the only issue I have with my skin right now. Once I got my package I immediately wanted to try it but once I noticed I have the Peppermint Rose toner i sent an email politely explaining the mistake and that I'd like to exchange (had not opened the toner yet.) That email went ignored for a week. After that week I called during business hours and there was no answer so after waiting patiently for a call back or anything at all I messaged your IG acct. When I explained what happened and that my email was unnoticed I received "Nope I gave you that because we're all out of the Calendula. Thank you." Ultimately dismissing me because it didn't matter once you stole my money right? There was no "Sold out" notice on your website. There was no email after my purchase st least notifying me of what was happening with MY money and the decisions you decided to make with MY money. Or at least asking me if I would like to purchase the Peppetmint Rose Toner or anything else (because I would have spent that $20 on more soap) There was nothing and of course no apology, just an arrogant response about what happened with my money after being ignored for a week. At that point what could I do? I have spent $50 on this stuff not only because it seemed like it worked from the reviews but I also wanted to support what seemed like a legit business from a woman of color. But, when I support my people this is the treatment I get? This is how your customers are treated? We're supposed to buy from a company we cant trust? I did try the toner since there was nothing else I could do and low and behold it did nothing but look and smell pretty. I know The soap could probably help my issue with continued use but since you can't be trusted you've lost a customer. I hope it was a fluke and you don't treat your other customers that way. I'm posting this here because the first time I posted this on their IG I didn't a response. I'm sure if bbn I look at their page it's gone because AFTER I made my purchase I noticed Melissa likes to delete the comments she doesn't like. Spend your money elsewhere, ladies. read more