I ran to make it to the lab before they closed at 4:00 only to find that my Dr orders hadn't come through. Max saw how upset I was and spoke to me and once I got hold of the Dr office he was able to se the order and very nicely drew my blood wven thought was after 4:00 read more

I had a 10:30 appointment for a simple blood test. I showed up at that time, checked in on the tablet and waited. And waited. And waited. While my name was on the board in first position it was never called. 30 minutes goes by and people with later appointments are going in before me. Then an hour passes. Here is the key problem at this zoo: there is no human in charge of dealing with the people coming and going. Many people needed help using the check in service, and the other people waiting, including me, helped them. Every once in a while one of the people taking blood would pop into the room and be descended on by many people trying to figure things out. For me, I talked to FOUR different people and all of them said my name was in the system and to wait. And all four said they would take me next but that did not happen. Meanwhile, noon appointments were going in and one of them, who knew my plight, said that I should go first but your person said no. I had to force a conversation to get seen. She said she could see that it was a "system" error and that I had done everything right. I reminded her that earlier she had promised to check as she was aware of my extensive wait but she didn't follow up, either. In all, it took me almost two hours to get a blood test. Sitting that long with possibly sick people was unpleasant. This is the manifestation of what is going wrong with health care as one human being could have solved my problem. read more

Signed in and a moment later I was called in. Roopa S provided me such amazing care. I was so nervous about getting my blood drawn but it was over in seconds and I had no discomfort. Quickest and most efficient appointment of my life. I cannot be more thankful for having had Roopa take care of me. Such a kind and sweet lady and immediately helped me through my nerves. read more

I was seen right away by Roopa, Phlebotomist, and she was so nice and accommodating. She already had my information from the doctor ready and it did not hurt at all!!! If you have to go to quest for any reason, this is a great location! read more

During the Coronavirus/COVID-19 issue in March 2020 I needed to go in to get my standard bloodwork drawn. Like a GOOD patient, I made an appointment far in advance so I could come in early since I was fasting for 12 hours and would be hungry. Making an appointment does a number of things: It assures that I will be seen within five minutes of my appointment, regardless of how many "walk-in" persons there are and it also lets Quest know how busy it will be so they can ensure enough staff are at hand. When I walked in this time, the waiting room was elbow-to-elbow full of people, violating social distancing regulations. I had my face mask on and I checked in with the computer as I would normally do. I noticed on the television there were a number of "walk-in patients" already registered -- this isn't a concern to me, as I made an appointment for 08:15 and it was 08:02 when I checked in. Normally, my name would rise to the #1 spot because I was ONLY person who bothered to make an appointment. This time it was different. My name stayed on the bottom of the queue at slot #10 with an 'estimated' waiting time of 104 minutes!!! I took these photos at 08:11 to prove this actually happened. As I am classified as a person vulnerable to catching COVID-19, there was no way I could allow myself to remain in a tiny room of people coughing and sneezing. When the phlebotomist came out, who appeared to be the only person working at the time, I said to them that I had an appointment and was a vulnerable patient and couldn't remain in this environment, she shrugged her shoulders and said "Just leave then". I've been treated badly at Quest labs a few times (mainly from their terrible billing people who don't seem to know to credit someone's bill when an HSA pays it), but this was the first time they were that rude! So, I left. I filed complaints with all the appropriate health agencies and Quest's main office and shall never return to this location -- perhaps never to Quest again! read more

Quest Diagnostics - Page 1 of 2 - Laboratory Testing Near Me - New York, New York

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What a horrible place with a horrible system - and a few nice people. How is that? Corporate couldn't care less. Been there several times. The sign in machines often don't work. Try signing up online for an appointment. The place is dingy. Basically, a disgrace! read more

I went in for time sensitive blood work the Saturday before Labor Day-September 3, 2022. The woman who drew my blood was lovely- however, it is now September 12 and I never received my results- not via patient portal or my doctor. This is completely unacceptable. Never again. read more

Priyanka is amazing, and she did not hurt me AT ALL! I have very small veins, and I'm a bit of a baby, and she was incredible. She found the vein without any issue, I didn't feel it go in nor when she changed the vials 4 times! Everyone else there is so nice, helpful, efficient, and very safe! It is very similar to CityMD now--there are iPads when you enter and a tv screen with the next 5 patients and their wait time. But an employee comes out and checks that everyone signed in ok and checks everyone's termperature often. There were only about 8 people in the large 2 room waiting room with chairs distanced. One tip: Make an appointment ahead of time, and don't opt to wait outside. The wait time was very short even for walk-ins, it is a safe waiting room, and you don't want to have to wait all over again if you miss hearing them call your name. (Oops!) read more

I had previously good experience taking my wife here for treatment. But the woman doing my blood draw caused so much pain, that lasted for over a day. She repeatedly moved the needle around in a rotating fashion She was not responsive to my comments and her partner just sat at her computer largely unresponsive. read more

This location is extremely unacceptable besides the fact that there is no one there to help the elderly with the check in. Me as a patient and human I helped them. Then all of the staff ignore you if your not up yet. So me who had a simple question because my purse was stolen this passed weekend wanted to know if I can still do my test. Had to wait 20 minutes after my SCHEDULED APPOINTMENT, just to be told no. When I tried to ask the question prior to that. Extremely rude and unprofessional location and I hope no one goes there. read more

My experience is that they are pretty well organized. Don't try to reach them in the phone to ask a question. You need to be in person for the smallest question. The waiting room is always packed. Make sure you use the sign in sheet to sign in as soon as you arrive!! read more

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I was there on December 22, 2022, and this is my experience: The phlebotomist is having difficulty drawing blood because I'm quite dehydrated and we decided to give me time to drink water. They have a water dispenser but no drinking cups. Alternatively, I was asked to use the urine specimen cup. Reasoning that it is clean. My eyes opened wide but patience prevailed. So i decided to go to the nearest deli/grocery to get a bottle of water. Okay, blood was drawn smoothly. Comes now the urine collection. I was given the urine specimen cup for the urine sample then upon giving back the urine specimen cup, They don't have the proper equipment for urine collection(??). I was told to transfer the urine sample to the specimen tube by myself(!!!). Patience prevailed again, just to get through the ordeal. I related my experience to my friends, and voila! had the same experience that i had with Quest Diagnostics. read more

I arrived early, warmly greeted, the registration process was simple and I was seen almost immediately.The technician was superb. I didn't feel a thing when he drew my blood. My experience at this office definitely added to the pleasure of a beautiful day. read more

The only positive is that they took me on time. No humans to check you in. Have to use dirty touchscreen . Didn't have pediatric needles. Took 2 very painful pokes before finding a vein. Didn't even ask if I felt ok prior to getting up after multiple tubes. Poor ventilation. Dirty lime green wall dividers that probably make the ventilation worse. read more

Came at 8 on Saturday for my lab test but there was no staff to be seen! I had to check in using their silly iPad system and was forced to wait 20 minutes until I was about to call their main number since it seemed nobody was in the office but the door was unlocked. Staff finally started showing up at 8:12a and started to see the first clients at 8:20. Not acceptable. read more

Extremely slow service, long line, and nobody staffing the front desk to check-in. I shouldn't need to take THREE hours off work for a blood draw. read more

Quest Diagnostics - Laboratory Testing Near Me - New York, New York

I'm one of the worst candidates for getting bloodwork done (just the word gets me queasy). Went to 2 locations of their competitor and left both without getting it done (1 was rude and 1 stuck me and couldn't do the job). I asked my doctor to switch to Quest Diagnostics because I know they have better phlebotomists and that was the BEST decision I made! The lady at the front was pleasant and check in was relatively easy. Then I was called quickly (even though there were at least 3 others ahead of me). The lady who entered the order into the computer was very friendly and incredibly thorough.... I saw her check her work 3 times to make sure it was correct. Then, I had the BEST phlebotomist!! Her name is Lesley. When she was about to start I told her I was getting weak. She put my mind at easy by letting me know she was the same way and it's simply anxiety (in a comforting tone). I told her I wanted to go through with it and I DIDNT FEEL A THING!!! 5 tubes and I felt nothing!! She kept the conversation personalized during the time so i didn't think about what happened. She's truly a GEM!! So grateful for Lesley and this location. read more

I am compelled to write a positive review after my second visit here. For my first visit I did not have an appointment and I was called in within 5 minutes of checking in at 8 am. I was finished after another 5 minutes. The person who drew my blood also checked my insurance. Very efficient. Today I had an 8:15 am appointment and arrived at 8:00 am. I was called with 2 minutes of checking in and was out by 8:10. Again, very efficient. I can't speak to what it would be like later in the day, but my experience was very positive. read more

The most unprofessional, lazy and rude lab tech I've ever heard of. Literally didn't turn around from her desk as I walked in. She was listening to some hip hop on her phone that was talking about sex and drugs all while scrolling Facebook as I had to call my doctor to resend an order. Lazy Vicki Parker needs to find a new job and her leaders probably need to self reflect on what kind of place they're failing to run properly read more

I had a great experience at this Quest. I've been to other locations in the past and they have gotten the job done but I had a truly exceptional experience here today. My prescription was not in their system so Isaac took care of calling the facility and getting everything sorted out. Quick and painless blood draw despite my veins usually giving other technicians and doctors major problems. No one wants to go for diagnostics but if you do make sure to go here. read more

Quest Diagnostics - Laboratory Testing Near Me - New York, New York

I scheduled an appointment ahead of time to try to avoid waiting. I check in for my appointment exactly on time and a name similar to mine is called and I thought I heard my name. The tech Vicki Parker then initiated the check in process and mid-way accusingly says I came in for the wrong name called. She then calls in the original person and says she will take me next instead of finishing what she started. Fine. No big deal. But she proceeds to speak negatively about me and the incident to the other patient. Then she sends me to a different tech after she is done with her patient (second tech btw is very pleasant and competent) instead of taking me as her next patient. Second tech then says I'm already checked in, the system is locked, and she can't take me. Which then results in me waiting a total of 35 minutes for Vicki to finally help me all for a 5 minute test. Wasn't happy with Vicki at all but highly recommend the second tech whose name I didn't catch unfortunately. read more

I was taken care of by Veronica. While she was entering my information into the computer she took a personal phone call right in front of me. She did not excuse herself or apologize at the conclusion of the call. The call was on her cell phone and it was NOT business related. She started speaking to the person in Spanish (guess she didn't realize I spoke Spanish) and it was all non-business related. She spoke on the phone for about 3 minutes and wrote something down on a sticky note. I get that in this day and age everyone is on their phone every second of the day but when you are at your place of BUSINESS, you need to be 100% professional. From what I remember, you aren't supposed to accept personal phone calls unless you are on break, lunch, or in an emergency. There clearly was no emergency because Veronica proceeded to finish up with me in a normal fashion and I was on my way. read more