Scheduling and appointment was way too difficult. It would be great to have an online scheduling option so I can find the time that fits best in my day and/or an option to talk to a human. Trying to figure out the available times with the automated service took way too much time. read more

What an absolutely pleasant experience! I booked my blood work online, and scheduled an appointment at 10am. I was seen by 10:02am, and was out the door by 10:10. It doesn't get any better than that! Plus the woman that took care of me was amazing. Sweet and great at her job! Thanks so much Quest! read more

NO EMPLOYEES WERE THERE. I showed up for an appointment that I scheduled and waited outside as no one was there to unlock the doors. I waited 20 minutes later than when my appointment was scheduled and still no employee was onsite. Another woman who was waiting beside me said that this is the second time this has happened to her at this location. Do not go here. read more

Something is very wrong here. I paid WellnessFX for a $198 blood draw--something I do every year. This was my first experience with this Quest site. I sat in the waiting room for 20 minutes and I thought there might not be anyone in the building. Then a few strange individuals exited from the back, hanging around even until after my blood draw. When I mentioned to the person who took me to the back that I had waited for quite a while she said that they were busy. She sat at the computer terminal and typed in something. She then drew four vials of blood. WellnessFX never received any results. Upon contacting Quest, WellnessFX reported back to me that Quest gave no reason other than the appointment had been cancelled. But I did receive an email the next day from Quest asking about my experience. What happened to my blood? I have an idea--and so do you. Do not use this Quest site. read more

Had my blood work done for work here. The girl was great and fast. I didn't even feel the needle.

(I don't think I've written a bad review for anything in my life, this place is so freaking bad I'm leaving a 1 star on every review site possible) Literally the worst experience I could imagine trying to get basic pre-drug test answers. All I wanted was to speak to a representative, or see some kind of list of supplements and medications I should be concerned about that have the potential to give 'false positives' as the job i'm applying for is very important to me. After probably 30 minutes of being jerked around by an automated system, I finally got a customer service rep who, when I asked the above inquiry said, "no sorry ask your doctor." This place honestly sucks, but they probably have a monopoly. Don't use them if you don't have to, I've had other experiences with them in the past including them sending me a 400 dollar bill after my doctor ran tests that told me wouldn't cost me anything additional. Total garbage company from my 2 experiences so far. read more

Horrible service. Each time I go they can't find my lab order. I get my doctor on the phone, they fix it and then three months later it's the same thing. The phone number they give is this impersonal "Press 1" if you... then after pressing all of the numbers they make you wait from 10 to 30 minutes on hold. I have been with the same doctor since the 80's but I am thinking of switching to a doctor that uses LabCorp just to avoid this hassle. My stomach is in knots every time I go there because it is always a hassle. I suggest switching to LabCorp or NOT getting your blood done because if this happening at the site what is happening in the lab? Plus you cannot directly call the office site they give you their corporate number. read more

Pathetic. I spent an hour there and they couldn't figure out what to do, even after calling my doctor for clarification. My doc sent a fax to them and twenty minutes after it was sent, they claimed it hadn't been received. I walked out without getting the blood drawn. I've never seen such incompetent service at a blood lab. It's not rocket science - draw a vial of blood, send it off somewhere for cholesterol panel or whatever. read more

Had an appointment to get labs done. I was the only person waiting. The staff was very rude and walked by me in the waiting room several times. They were in and out of the parking lot. When I finally was called to the back the lady helping me was annoyed because my labs were sent in from another state. Not sure why that would matter since they are sent over electronically. All she needed to do was take my blood. So that was the WORST part. I have no issue giving blood and never have, but I would never go back to this place ever again. It's been a week and my arm is still so swollen and bruised from her sticking me and then pushing the needle back in deeper. Do yourself a favor and do not go to this place. read more

arrived this morning as a walk in after verifying that my lab orders were in the system. Registered at the desk, on the electronic system at the front. Wait time indicated 5 min. A girl from the back assisted other customers at the window and a poor man (about 90 yr old) waiting over 30 min, she refused to help handed him a sticky note to call his dr. office to send his orders via fax and he was still waiting. Then she came out and called the name of the person that registered behind me. Never said anything to me, but cancelled my appointment check in and continued on with her business. I went to the desk and waited, knocked on the window several times and when she finally came to the desk, i said i had registered before the guy that just left, she stated "i dont have your orders" I said so you were just going to let me sit in the waiting area and not tell me? I called before i came in and spoke to the national call center and they confirmed the order, you have them and she stated she couldnt find them. I said look again. She refused, I said you are rude and inconsiderate to not even have the decency to tell a customer in the waiting area there is a problem with their order. But instead she lied right to my face about it and then when i asked to speak to her supervisor, she said she didnt have one and noone i could talk to about it. But since i was familiar with the call center i could call them and they would send me back to their office to speak to her supervisor - Bria Graham. I am waiting as i have escalated this situation to the company and if i am contacted back i will consider changing my post here. But be warned going here some employees clearly are not happy with the type of work they are doing and do not wish to do any more than what is in front of them and not help patients. No customer service what so ever and a liar! read more