I took my car in to the garage they failed it i got the work done for £350 cheaper than they…read morequoted got it re tested and they fouled it again got it re tested at another company and they passed it straight away horrible people

From around 2000, my father in law took his personal vehicles to paul bailey in Bicknacre for their…read moreannual service, MOT and any work required. Over that time my partner took his own vehicles there and when I moved in with my partner, I began taking my own vehicles there as well. Over the years we felt so looked after by what we felt was a trustworthy, honest firm. We recommended them to anyone who wanted a new garage and even recommended them for car sales. On occasion, they were only too happy to take a look at the odd thing here and there - suspected punctures, insurance write offs, engine lights - without asking so much as a penny. We had a brilliant relationship with the company and felt so comfortable with them having used them fo such a long time. They've had thousands of pounds from our family and up until recently, it was money well spent across the 10+ cars of ours that we've owned across the three of us. In 2019 we moved away from Bicknacre and so did Paul Bailey. Sarah Kent appeared to have left and it became quite clear that something was up. My partner continued to take his vehicles to paul bailey but I had decided it was too much of a journey when the service was nowhere near the level it was before. My partner took one of his vehicles to another garage who pointed out that something had failed which paul bailey had fitted only two years ago - this should not have failed so soon and it transpired that paul bailey replaced it with a non genuine part without telling him. He called Paul bailey and the response he received was definitely unexpected; rather abruptly he was told 'I'm not fixing it for free' - definitely not what he was asking for. It was quite clear that the company has lost sight of customer care and as a result we have made the decision to no longer use them. If you decide to use this company, beware. If they continue to trade off of the solid reputation of Paul himself then don't expect them to have the same service and customer focus. Hugely disappointing.

This is my local garage, they are a great bunch and are always happy to give a helping hand…read more They're good at what they do and aren't too pricey.