Definitely not recommend
Back story: moved a small one bedroom apartment worth, three times in the last 5 years, same stuff minus a kitchen table this move. Everything was taken apart and well packed ready to be moved. This move was the shortest distance of the three moves. Move #1 took 2hr, move #2 took 2.5hr, this move took 4hr
Movers scheduled to arrive between 2-3pm
They arrived closer to 3pm and that's the last thing that was done in a timely manner
It took an hour to load the tuck, while loading the truck they drug my $3000 mattress so hard on the ground it tore the mattress cover off ruining it and turning the side of the mattress black.
Truck loaded, we both leave for the new place at the same time, it's a 15 minute drive, I waited 25 minutes at the new place for the truck to make the same drive.
When they arrived they realized they forgot the dolly, so they had to hand carry everything. They couldn't fit the couch in the door, had to put it in the window just to get it inside and not waste anymore time (a friend and I got it in the same door).
After inspection:
Mattress cover ruined and mattress covered in black, dresser has two chunks taken out of it and nightstand was banged up.
They knew there was a problem because they fired one guy on the spot definitely not professional. I expected to be contacted but was not. Before using this moving company again I would rent a truck and hire two guys from a street corner.
Discrepancy?
- mattress was not dropped it was dragged all the way up the ramp into the truck in front of my eyes. I said "wtf! Don't drag my mattress" I had to chase them into the truck to stop them.
-Nothing was raped, only some of it was covered once it was in the truck.
- I made the drive 15 minutes and waited 25 minutes which means they took 40 minuets to make the same drive.
- they tried to get the couch in the door and couldn't get it to work, after a few attempts the movers not me mentioned the living room window living room but it was not big enough. After 15 minutes I said just leave it in the hallway and finish the move. As they continue moving I checking the bedroom window and saw it would work. So I said put it in the bedroom and I'll deal with it later because I was heading out of town. I pointed to the car and said 'they're here now, I really wasn't expecting the move to take this long"
-As soon as they finished I locked up and left while they were still there, didn't get home till Wednesday the 10th, unpacked that day and next so I didn't see the damage to the wood till them hence me posting almost two weeks later.
- I didn't ask for anything because it was almost two weeks later
False claims:
Lol, you have done nothing other than post that I'm lying. Great customer service. Have a nice life. read more