5 stars. My friend from Toronto purchased an arrangement for a service for our late friend. She…read moredealt with several ladies from this shop and all were courteous, pleasant and very patient. The flower arrangement was gorgeous and their customer service was above and beyond. Great job ladies. Definitely recommend this place.

Ordering flowers sight unseen is always a leap of faith since you rarely know what the finished…read moreproduct will look like before delivery, or even after. In my case, we were picking up before closing time on the way to a memorial service so we'd only have a chance to see the finished product. When you provide a higher-end price point (above $150), you're hoping to eliminate the risk of having a small or underwhelming arrangement. Unfortunately, that was the case with the initial arrangement prepared for us. The good news is that a family member went to pick up the arrangement early and saw that it was not acceptable and requested it be redone. To their credit, Jean's flower shop worked with us to redo the arrangement and the final outcome of the team effort was a lovely arrangement suitable for the price point and occasion. Giving 3 stars because they accepted a last minute, same-day request and worked to redo the arrangement but I would have given 1 star for the initial product at the price we paid. Attaching pics of the original and final products. In the end, it worked out but I recommend seeing your order firsthand.

thought I would drop in and see what the flower shop had. from the minute I stepped in the door I…read morefelt welcomed and I was impressed with what this store has to offer. Very friendly and knowledgeable and reasonable prices. I highly recommend popping in and checking it out.

Amazing service and outstanding flower arrangements. Angela, the owner is super nice and very…read moreoutgoing. Love her designs and personality! Great florist, one of a kind!!!

Ordered a flower arrangement for a funeral. There was a time before COVID when you could find…read moreflower places including the delivery charge with the arrangement. I guess post pandemic that does not exist anymore. Watch out with the website, they charge a little local shop upcharge that's taxable. Website is easy to use. Customer does get a notification that delivery was made; thanks, I did not want to disturb the recipient.

Repeat customer here! I live in the US but my mom lives in Hamilton, so it can be hard/expensive…read morefor me to order gifts online for her. Westdale is my go-to when I want to buy her flowers - I've been using it for years and it never disappoints. Her flowers are always gorgeous, healthy, and delivered on time. If she's not home, they leave a voicemail so she knows there was a delivery. Easy to order online, and even when I choose the "florist's choice" bouquets, they are always lovely. I forgot to include the unit number in the address on my most recent purchase, and they just called me during delivery to get the unit number and were very nice about my mistake. I've ordered flowers at busy times like Mother's Day and they always maintain quality. I am really totally shocked that there are any negative reviews on here.

I ordered a Cbristmas spray for my sons graveside and it was absolutely beautiful. Very fresh…read morelooking and even delivered for me as I am in the US. Even sent me a picture from the site. Very fast and friendly service. Highly recommend. ​

I ordered an arrangement for a 90th birthday, with extra flowers and a box of chocolates. It was…read moreabsolutely beautiful! The only thing is that I was surprised at the extra charges and that it was in US dollars on my credit card. This should be disclosed very openly on the online store. Otherwise, many thanks for a beautiful job!

Let's start with " buyer beware". I decided to use a florist near my friend's home. I ordered a…read moredeluxe version to endure fullness of the arrangement for her birthday, as I was not able to attend. I received a photo today from my friend along with a picture. I was shocked at the poor quality of the arrangement given what I had paid.($100). I will attach pictures if I can.

I'm in the UK, and needed to find a florist in the Hamilton Ontario area so I could send a friend…read moresome sympathy flowers. It's always one of those things, where you really need to have an open mind about reading reviews online when you don't know the businesses. I chose Kay's as they had a really nice selection of sympathy planters. I love flowers, but for sympathy occasions I do prefer planters. I can't say enough good things about the beautiful "The FTD® Peace & Serenity™ Dishgarden" that I had chosen. The plants and flowers looked so beautiful, and the quality of the basket was lovely! Flowers and planters are not cheap- but I am so pleased what they had delivered to my friend, and she was completely blown away also. Thank you Kay Penny Florists for a beautiful delivery! I would highly recommend them!

Wonderful Customer service and a true artist. I ordered an arrangement for my granddaughters…read morebirthday and was so very pleased with the result. Outstanding and she absolutly loved the arrangement In the future I will not order from any other florist Janet W.

Outstanding Customer Service. I called and needed help to order a funeral arrangement. Kerri was…read moreespecially helpful and knowledgeable. Thank you Kerri. I called from outside the city and needed special care for an arrangement of flowers for my aunt's funeral as well as assistance to create a card. I received compassionate help and reassurance that my flowers would arrive at the preferred time. I can't thank you enough! Considering I just received the sad news, my ability to make decisions was compromised, however, Kerri was patient and very helpful. I recommend them highly!

I was in dire need to smoke. I came across this place down the street and they had everything I…read moreneeded. Everyone was super attentive and knowledgeable. I'd like to think mx.chloe for her service.

This is a very inviting pleasant store where I buy my cannabis. The staff is excellent and I enjoy…read moreshopping there.

Patricia Christina's flowers do beautiful work. I would highly recommend this floristread more

I had given this florist a poor rating based on my experience with funeral flowers I had ordered…read morefrom them. The owner called to apologize and she's refunding my money, which I think is very generous. She explained that the employee I dealt with had been giving her problems for a few weeks and she has since been let go. For this reason, I'm changing my review. I appreciate the way the owner stepped up and made things right.