Before writing this review, I looked at other reviews for the Milton and Framingham offices of…read moreGreater Boston Urology and noticed many people had experiences similar to mine. What I went through with Dr. Johnson was extremely distressing and left me feeling unheard, dismissed, and deeply stressed.
From my very first appointment, something about Dr. Johnson's manner felt off to me. She came across as robotic, detached, and very hard to connect with. Still, I tried to give her the benefit of the doubt and assumed that even if we didn't "click," she might still be a competent doctor. Unfortunately, my later appointments proved otherwise.
A few visits in, I requested a Pap smear even though I wasn't technically due for one. I have metastatic cancer, my tumor markers were rising, and I wanted to be proactive. I explained this on the phone, was put on hold, and then told I could be scheduled for a Pap smear. Shortly after I arrived at my appointment, they brought me in the back, and automatically took a urine sample and performed a bladder scan--even though I did not have any urinary issues. I thought it was odd but allowed it anyway. Dr. Johnson came in with her usual distant manner. She didn't explain the exam in much detail but performed what I believed was a Pap smear. Before she left, she told me I would have my results within 24 hours.
Twenty-four hours passed, and nothing appeared--not even a pending test in the Quest system. Days went by, still nothing. So I called the office and let the receptionist know that it seems no test had ever been submitted. She said she would look into it.
The next morning, I received an email from Quest saying my results were ready. To my shock, the tests were for serious sexually transmitted diseases--tests I never requested, never discussed, and never consented to. I have not been sexually active in over 15 years. I was extremely upset and immediately called the office. It was a Saturday so I asked the answering service to have Dr. Johnson paged.
When I spoke to Dr. Johnson, she initially said she didn't remember me and had to review my chart. When she called back, I told her I wanted the tests removed from Quest since I had not authorized them. Instead of apologizing or explaining what happened, she told me the call "wasn't very therapeutic" and hung up on me.
Since then, I have been stuck in an exhausting back-and-forth. The office manager originally told me removing the tests would be no problem. But when I called again to follow up, I discovered the office had blocked my number and stopped responding to portal messages entirely.
All of this has caused an enormous amount of stress and anxiety during an already difficult time--I am dealing with cancer and autoimmune disease, and the last thing I needed was this. What makes it worse is that Quest informed me that a simple phone call from the doctor would allow the results to be retracted. Yet that has still not been done.
Between the repeated bladder tests I've never needed and the unauthorized testing, I can only describe my experience as feeling like the office is disorganized at best, and at worst more focused on billing than on patient care. When I reached out to Elaine in the client compliance department at US Urology Partners--whose job is supposed to be patient advocacy--I was met with the same lack of concern.
Overall, dealing with Dr. Johnson and the Greater Boston Urology office has been one of the most frustrating and distressing medical experiences I've ever had. Nothing about it has felt therapeutic, supportive, or respectful.
I truly hope no one else has to go through what I've gone through -- and what I'm still dealing with. What makes it even more painful is feeling that Dr. Johnson's ego prevents her from seeing past herself. From my perspective, she showed no real care for me as her patient; it felt like she did whatever she wanted to do, no matter what I needed, asked for, or clearly expressed. In my opinion, her behavior toward me was deeply concerning, and it left me feeling that she was clearly not acting in my best interest.
