Quinwell forwarded us flight information which was nice I guess, but that's about all they did for us. When it came down to needing live travel agent assistance because our connecting flight coming home got cancelled, our Quinwell agent sent an initial email saying she "talked to a Delta agent, and you should go into the line and get a hotel / food voucher." So we waited in like for over an hour, just for the agent to tell us that we don't get vouchers for weather cancellations. So we were quite literally screwed, and had to wait 2 days before we could catch another flight home. In NYC. Paying for our own hotel / expenses along the way. After that initial email, we never received another response. She never returned my call / voicemail, and still hasn't responded even weeks later despite my attempt to reach out multiple times. No apology for the incorrect information, or any help whatsoever. We had to get our own rental car, hotel, and find our own way home. Would NOT recommend. That type of support is a core aspect of their job, right? read more

Quinwell has always done a great job planning our vacations. My wife and I have gone to Quinwell several times for European trips and the attention to detail is excellent. Our agent, Caty, is patient with our many requests and puts together an excellent itinerary. She consistently finds excellent properties and attractions that meet our budget and has often found "hidden" deals that only an experienced agent is aware of. We look forward to may more vacations through Quinwell. read more