I stopped in today hoping to order just four custom screen-printed T-shirts for Father's Day. I…read moreunderstand that every business has policies regarding minimum orders and production timelines, but what I did not expect was the complete lack of customer service. The employee behind the counter barely looked up from her phone (or whatever she was doing) before dismissively telling me there was a 12-shirt minimum and a 2-3 week turnaround time. There was no attempt to be helpful, no effort to discuss alternatives, and certainly no appreciation for someone who walked through the door looking to spend money. What makes this even more disappointing is that I have been a customer in the past and have spent thousands of dollars with this business. Unfortunately, based on today's interaction, that clearly means nothing. I didn't even bother explaining my history with the company. I simply turned around and left. If I wanted an impersonal, dismissive experience, I could have ordered online and saved myself the trip. Customer service is supposed to be what separates a local business from a website. Sadly, that wasn't the case here. I will not be returning and cannot recommend this business. There are plenty of other companies that will treat customers with courtesy and respect. If you're looking for custom apparel, I'd suggest finding virtually anyone else. Even an online ordering experience would have been more welcoming than what I received today.

Great customer service. Have done many orders here for my students and staff. Superior quality…read moreshirts, reasonable prices, and very personable people. One of the few places left that has that personal vibe. Big variety of choices to meet your team's needs.

I am a student at Stonehill College and this semester I was in a class called Operations…read moreManagement. Our semester long project was designing t-shirts and selling them, we also decided to make hats. After doing some research my team and I decided on emulsion and we were blown out of the park with the job they did! Dave was so helpful and responsive. he made sure to work with me on getting the design just right and out to me in a timely manner. He was always listening to my suggestions helped me make sure the design looked perfect. After receiving my shirts the quality and design looked better than I thought. When my team decided to add another product (hats with our logo embroidered) I sent an email to Dave and we had a proof within the day and they were ordered in the next few. Despite recent delays they arrived quickly and we were ready to sell. I am so happy with the experience with Emulsion and if you ever have an opportunity where you need to screen print you should choose them. They are super helpful, caring, and nice and put just as much hard work and effort into the product as you do. Thank you so much to Emulsion and especially Dave! You were so caring and helpful that I told my professor he should suggest you to everyone who has to take the course. If I ever need anything in the future I know who I am gonna use!

I had a great experience with Emulsion creating custom sweatshirts for my Northeastern University…read moreclub. Customer service was excellent and the printing and shipping process was SO quick. I'd recommend Emulsion to anyone and will be ordering from them again in the future!

Excellent! Quick turnaround! Very helpful! Thank you! Will definitely use them again in the…read morefuture!

Excellent customer service as well as machine service. New wonderful location in Stonington's…read moreVelvet Mill with easy access from street.

don't go to this lady she doesn't deserve your business. I…read morehad one of the most uncomfortable customer service experiences I've ever had at this shop. ALSO TLDR- this woman has a shop in the same location as where SEW IT ALL used to be and that seamstress name is BETH- so all these good reviews from years past, those are for BETH from SEW IT ALL...I found this out after my interaction with alterations by Elizabeth. SEW IT ALL in groton is who you are probably looking for....Rear entrance of building, 89 Plaza Court, Groton, CT When I walked in, the owner/seamstress was on the phone with another customer, loudly telling them they should be ashamed for waiting so long to ask for help and that nobody would be able to help them. After hanging up, she greeted me with, "What do you want?" I explained that I needed a bridesmaid dress altered by mid-June. She told me to go put the dress on, then immediately criticized me for bringing it in a garment bag instead of on a hanger. She commented that I had probably ruined it and hoped it wasn't wrinkled. Once I tried the dress on, I explained that it needed to be let out slightly. Instead of discussing whether that was possible, she immediately began criticizing me for waiting too long and made comments that felt shaming and dismissive. The interaction became particularly upsetting when the discussion turned to my body and the fit of the dress. Rather than offering solutions or even a professional explanation of the limitations, I was essentially told she couldn't help me and was shown the door. I understand that not every alteration can be done, especially on a tight timeline. What I do not understand is treating customers with contempt for asking. People seeking alterations--especially for weddings and formal events--are often already feeling vulnerable about their appearance. A little professionalism and kindness would have gone a long way. I left feeling embarrassed, judged, and unwelcome.

Nice people but very busy ! First time there so don't know if alterations are spot on. Will let you…read moreknow after pickup.

Blew me away, nothing but the best. Rob is so talented, knowledgeable and professional. They…read moredefinitely deliver! Love my shirts!!

The owner is amazing with her alterations and reasonable pricing. Shopped around first and was…read morevery pleasantly surprised.

I have used this shop before and returned because Cathy had done an amazing job on my MOB dress…read more Excellent tailoring, always listens to my concerns and has a lovely shop.

I found this shop again , Elizabeth moved from Mystic to Groton and I am so glad…read more Elizabeth and Cindy have been just amazing and patient. I am working on a baby blanket for my upcoming grandbaby. From choosing just the right yard and figuring out my gauge, to helping me fix it at least 7 visits to the store. They were so helpful and ENCOURAGING when I was ready to quit. They take such care and pride in their work. People who have become friends and crafters pop in and out all day. I know because I have been here for several lengthy lessons and repairs.

The owner was so helpful and super nice. Great selection of yarns and notions. I will be going back…read moresoon!

JD has been making things for our club for a number of years now. Embroidery, Silk screening or…read moremaking custom patches and they also do crocheting, they do it all ! and everything is reasonable and finished in a timely manner with a high quality , if you do not see what you need in the show room , they have dozens of catalogs at the shop and also online with shirts , hats , jackets and other pieces of clothing to fit all your needs . One item, or 100+ is not a problem for them. everyone is friendly, and eager to help you design any custom article to your exacting specifications! they are highly recommended by the community, and your satisfaction is guaranteed, I highly recommend them, and after trying other shops and being disappointed, the only place I will go now is J & d embroidery