First, I'll state up front that the dealership made things right in the end, but getting there was…read morepainful. Some of the issues were unforgivable. The process took over 4 hours although we told them we were coming, specified the used CR-V we wanted and didn't dicker over the price. Everyone moved at a glacial pace. After dark, when we finally got into our CR-V and drove away, about halfway home we saw a crack, top to bottom, on the passenger side windshield. We had test-driven the car in daylight and it wasn't cracked then. At least one of their employees, maybe more, knowingly let us drive away in a damaged and potentially unsafe vehicle. They made sure they were not inconvenienced in getting the windshield fixed, but we certainly were -- it took over a week, the communication was slow and frustrating, and we had to drive from Chicago to Lansing instead of their allowing us to fix it here. And, they didn't mention one car fob was missing until the sale was closed, this after we had told the salesman we specifically wanted the trim level with dual seat memory. We like our SUV, but we made sure to take off the Napleton license plate frames. Never again.

I had a very disappointing experience with Napleton Honda in Lansing during negotiations for a 2025…read moreHonda CR-V. Two days prior, I visited the dealership and received a printed offer showing an out-the-door price around $32,000 along with a $16,995 trade-in value for my vehicle. Before returning to the dealership, my father called to confirm the car was still available, and separately my salesperson called me directly and stated they would still honor the deal if I came in. After driving about 45 minutes back to the dealership, I was then told the vehicle was "tied up in a sale" and that if I still wanted the vehicle, the price would suddenly increase by $3,500 because they planned to sell it to CarMax instead. I understand vehicles can sell quickly, but the communication and handling of the situation felt misleading and disrespectful of my time. If the terms had changed or the vehicle was no longer realistically available, that should have been communicated before asking me to come back to the dealership. I'm leaving this review so other customers are aware of my experience and can make informed decisions when negotiating here.

I visited the lot 2 weeks ago... I had a pre conceived notion about Used Car Lots. Well not any…read morelonger... The Sales and Management Staff were very professional and courteous... GOD BLESS YA!!!

They work with a great finance company......my credit is horrible and they were able to finance…read moreme!!!!! Thanks Abe

Frankie's is running a complete bait-and-switch operation…read more I inquired about a vehicle on their website and was contacted by Colleen telling me I was "approved" and asking when I could come in. I went in the SAME DAY based on that approval. When I arrived, I dealt with Dean and another guy in the office. We submitted every document they asked for and sat there for THREE HOURS waiting for a "bank response." No legitimate bank takes three hours to respond. The next day I called and was told they "still hadn't heard back." Then suddenly they needed more check stubs. We sent them immediately. They said they'd call back in 30 minutes. They didn't. When I called back, they literally hung up on me. I called again and was told they were "VERY busy" and would call when they could. They never did. Then I get a notification saying the vehicle was sold. An hour later? The SAME van is back online -- with a higher price. The next day? Another price increase. So which is it? Sold? Or just relisted for more money? This dealership wastes your time, plays games with pricing, and treats customers with complete disrespect. If this is how they do business, imagine what happens after you sign paperwork. Do yourself a favor -- go somewhere honest.

I purchased the vehicle of my dreams. The owner made sure that I got exactly what I wanted and I…read moregot it and All-Star team over there.

Staff friendly, knowledgeable and very helpful! Excellent Service! Great people make a big…read moredifference and put the care in customer care!

Purchase a 60k mile X3 over the weekend from Jeremey, he was great!…read more That's where the good ends ! Took it in for regular service Monday morning after driving home to Indianapolis and the car needs an Oil Pan Gasket, Oil Cooler and Front Struts not to mention the Brake Fluid had a moisture content over 3% Spoke to the General Manager who was extremely unprofessional and hung up on me multiple times while I was trying to reach a peaceful resolution. If you value your time, sanity, and money shop elsewhere. It's a shame a guy as nice as Jeremey works for such a sour General Manager

Monty got me right. I got me a super clean 2015 Silverado LTZ. I appreciate the look out Monty.read more

I had an appointment scheduled for 7:30 for service, but my car wasn't actually done until 9:10. I…read morecould see my car sitting finished in the parking lot well before that, but nobody notified me it was ready -- I only found out by looking myself. On top of that, I always ask them to check that fluids are topped off, and they weren't. For a scheduled appointment, the wait and lack of communication were disappointing.

Stay Away very dishonest and no transparency, Sold me a vehicle that was in a wreck with two major…read moreaccidents it had structural damage they told me it has a clean history record, my brother ran a check and told me they lied and showed me the major accidents it was involved in, I made it clear I don't want any warranties or insurance added they forcibly added 5k warranty and gap insurance 1200 without my approval and other hidden fees I called to talk to them they kept avoiding me, Salesperson That goes by Zack inflated the price on the contract by nearly 3k and wouldn't honor the website price that was very unprofessional by raising his voice and seemed like he wanted to fight, I asked to speak to his manager he said he's not there I was around the corner I drove to dealership just to find out he lied his manager was there Zack lied, I talked to the general manager named MJ he was calm and seemed professional however the inflated price and warranties I didn't want was still an issue, He referred me his financial person Gus who deals with pricing warranties I explained to him I want it removed because I made it clear from the beginning I didn't want those extras I went home called the finance company explained the situation they told me to call the dealership a few days later I called the dealership asked for Gus they told me he was busy and to Try to call back in a couple of hours so i called back Like they suggested they said he's still busy so I called the next day asked for Gus the first thing he said to me is don't bother me stop calling that's when I knew he had made up his mind not to do the right thing, I lost thousands in a trade they lied about the vehicles history and didn't honor the correct online price.

i was with a friend / artist co worker there as she trusted them to sell her a very decent car. she…read morehad 3,500.00 for a car as a down payment she seen a volkswagen 2012 it was knocking as she took it for a short test drive the sale con her said he would have the car fixed for her as he ask her for her down-payment of 3,500.00 the lady didn't know he was con man sales person trying to beat her out of her honest earned money for a totally bad auto is this fair to a consumer that didn't have knowledge of buying a used car a older lady. he gave her the car there plan was not be honest with her but to do a shady deal.as i told her to ask for a refund or let them give her a great working car. so my friends beware this very dishonest dealership in highland ind. guarantee motors cars they don't know this america not iran treating a black lady like a butt hole. ias you please beware of this car dealer. they even ask me to co-sign for the lady. my reply was no the lady had true income from her ss# and her job part-time her many baby sitting jobs as well as her signing in the recording studio. my advice to her let the media nbc 5 news recover her money or the car in great working condition. and file it indiana states atty office and yelp and bbb better business. they should make peace with her at all cost for both parties. not steal honest people money.