Dealership now called Horne Nissan-Yuma…read more My 5* rating is due to our experience in the last week of the year 2022. We traveled from California to help my parents find a good/safe/reliable vehicle. We arrived late but a very kind young man came out to answer our questions without making us feel rushed because they were getting ready to close. This salespersons name is Juan Diosdado. He 100% understood what I was looking for in regards to a vehicle for my elderly parents. He right away calmed my fears and showed me what might be the best fit for everything they were requesting. The process went smoothly all the way up to the signing. I would recommend you all go in and ask for Juan Diosdado. We could not be happier with his treatment of my elderly parents. The respect and kindness he showed them is how I wish they'd be treated every day-every where. Thank you Juan for all your patience and kindness. I will continue to send people your way.

I am updating my review to 5 stars based on how this issue was ultimately handled…read more I originally brought my 2017 Nissan Titan XD in on December 2, 2025, for a recall repair that was expected to take about four hours. During that visit, a new warning appeared immediately after the recall work was completed. The truck had no prior engine warnings during my four years of ownership. The diagnostic code that surfaced was P008B-00 (Low Pressure Fuel System Pressure Too High), which appeared only after the recall service and left me without my daily driver for several days. I initially worked with a service advisor, and while the situation was frustrating at the time, the turning point came when I spoke directly with Lisa, the Service Director, on the morning of 12/12/25 when I picked up my truck. Lisa went above and beyond to ensure she exceeded my expectations. She listened carefully, understood my perspective, and treated the issue with professionalism, urgency, and genuine care. Most importantly, she owned the experience from the customer's point of view, made things more than right, and ensured my truck was fully resolved and running perfectly. Leaders like Lisa are hard to find in the automotive service industry. She set the standard for what authentic customer service and accountability should look like. With her leadership in place, I am confident customers will be taken care of the right way. Thank you, Lisa, for restoring my confidence and closing this out the right way.

If you are on the search for a reliable used vehicle at a good price, I recommend going here. I…read morehave purchased 3 vehicles from this dealership and I have never had any issues. Ask for Alexis, he is great.

this dealer has a decent selection of cars but the customer service is what they need work on. The…read moreguy that helped me was named Alexis and was just awful , the way he talk like if he was a little kid and the looks he gives are creepy. I was really hoping that day to drive off in a new car but he had to ruin my whole day. i was looking at a car he had in the lot that i really wanted. But "alexis" said that the car didnt suit me and i was to old for that car. he even tried selling me a piece of junk.

This is an anti thief device, disconnect the battery and wait a few minutes for the computer to…read morereset then reconnect. FIXED cost $0.00 30 years experience and didn't know this. BS just wanted to incure outrageous bill. Take advantage of a woman. DONT trust them.

UPDATED September 18th 2025 - Never got offered a loaner. Yes, I asked. Truck is finished. Turns…read moreout Ford finally did the right thing and issued a general recall on the AC for those trucks that came out of the Kentucky plant that are failing left and right. Mine would have been covered under warranty anyway, but the service writer said there was an actual recall on it. I'll look it up of course. GRUDGINGLY - I am updating the service department to 4 stars. Grudgingly. I got my truck fixed a couple days faster than I expected (was without it almost two weeks), but I DID NOT get the same service as other Ford customers. The dealership over all is still at best a 3. The tires looked extra black when they brought it out to me. I thought, "Cool they washed it." NO THEY DID NOT. For some reason they oiled the sides of my tires. Hours later they looked the same, and when I brushed my hand over it I drew back with an oil residue on my fingers. Like I said I only upgraded them grudgingly. UPDATED Sept 10th 2025 - No news. No loaner. No star. UPDATED September 9th 2025 - I'm not ready to give them back a star just yet, but I feel a little better today after finally speaking with the service writer. This is one of the trucks that came out of the Kentuckey truck plant with a bad AC compressor. They are replacing it. They also said, they are going to try to get me a loaner vehicle by tomorrow. I did have a conversation with Ford at a higher level just trying to ask when I would hear something about my truck. I expect they may have got some word of that. I won't read to much into it, but my AC compressor and a lot of other AC parts will get replaced under warranty. Original September 8th 2025 - So far still just three stars, but I am still open for upgrading them. BACKGROUND: I just had the first oil change (3500 miles elsewhere) last week, but the first recommended dealer service at 10,000 miles isn't due yet. The air conditioning is failing. It just stops periodically. It's gotten worse over the last week, and I tested it today in my driveway. After 20 minutes in the driveway it never started blowing cold air, so I headed for the dealership. Of course on the way to the dealership it started working again. I stood there at the counter for a few minutes with no other customers waiting while four (4) service writers did other things. One was on the phone, 2 ignored me, and finally a 3rd asked if he could help. He listened and asked me to leave the truck, so maybe he believed me. Maybe they won't just start it up feel cold air, and call me to come get my truck claiming there is nothing wrong with it. I expected a loaner. None available. I was surprised because everybody I've spoken with who dropped off a warranty repair truck there said they got a loaner. I guess my surprise showed because the service writer stopped whatever he started to stay and started telling me how they haven't had any loaners available for a week. If that's true it should tell you how many Fords trucks are in for warranty repairs. So far nothing that would make me downgrade my opinion of the dealership, but nothing to make me upgrade it either. I'm open to being pleasantly surprised, but I left kinda wishing I'd taken a day off and driven to Buckeye or Phoenix with or without air conditioning. We shall see how it goes. I'll be honest. If they fix the problem without petty (or major) issues I'll upgrade them a star, but I don't think I can upgrade them two stars as things are.

Eros O is the best service advisor at Chapmans He goes above…read moreand beyond to provide a great vehicle service experience

This experience was great, however I'm giving my review for the service manager and Wendy, my…read moreservice advisor. Wendy kept me in the loop with everything going on with my truck. That being said, I am beyond leery of everything to do with Chapman due to the experiences I have had with Chapman Chevrolet. They sold me a known lemon and then flat refused to give me my money back after the truck left me stranded. The manager of the store and sales manager both told me that I should return the truck so they can resell it. Horrible.

When I first started having car trouble after moving to Yuma, I received two separate…read morerecommendations for Accurate Automotive--one from a stranger on Nextdoor and another from my friend and neighbor. I definitely understand why they came so highly recommended! Service Advisor Joe Lopez is absolutely wonderful. Not only is he attentive to his customers' needs, but he goes out of his way to follow up after repairs to make sure my car is running properly and that everything is working as it should. In the past, I have been somewhat distrustful of automotive repair shops after being told I needed repairs that later proved to be unnecessary. That has not been my experience here. I have complete trust and confidence in Accurate Automotive and genuinely feel that they are honest about what my vehicle does--and does not--need. Everyone I have come into contact with there has been friendly, professional, and helpful. I 100% recommend Accurate Automotive, and I am very grateful to have found a shop I can trust!

I currently have three cars. Accurate is the only place I take them. Work is excellent, customer…read moreservice is beyond reproach. Prices are right in line with any other place you call. Work IS guaranteed. Never had an issue with any service provided. If an issue does arise it is taken care of immediately without extra cost. Only time there was an issue it was with the manufacturer of the item and not with Accurate. Two years later, brought the car back in, they replaced the item free of charge. For my older car (1966), I take it out to their Foothills shop where the mechanics know how to fix it correctly. No where to plug-in a computer and get a read out. Friends and acquaintances ask about auto repair or towing; there is only one place that gets recommended. Have used Accurate Automotive Attention for over 25 years and have never been let down. Oh, and their AAA affiliated. : )

I went with a friend who needed repairs on his Motorhome. Meet Ray, and he answered all our…read moreconcerns, gave us an estimate of the needed time, and the hourly rate. My friend drove over a few days later, and they did all the needed repairs in the time specified. The invoice had no surprises. A totally honest place to have your vehicle repaired. I would highly recommend.

I broke down on my way home to San Diego and I broke down. I had my two grandkids and it was 98…read moredegrees. I got a tow and asked for some advice on where to go who to trust. As a woman you get used to auto repair taking advantage. Well he immediately said Advanced Truck and Auto Repair! So away we went in the tow truck but first stop was the Interstate Battery because I was convinced it was my battery. Well even the interstate battery guys said to go to advanced truck and auto repair so off we went. At this point it was obvious I needed a new alternator. I just knew that was a $1200 bill I did not need. And would probably be a hotel room for an overnight stay. It was 4pm and no one was going to fix it in an hour! Right? I arrived feeling defeated but another woman was sitting there and we started talking and she said no worries they will take care of you. It's the only place she trusted. In fact her son just drove two hours so he could have them tune up his car. Let's just say believe it or not was out of there in 30 mins with a rebuilt alternator for under $300!!! I may have to drive the 2 hours to have them do my future services.

Gave me credit no problem .just a little down. Waved the late fees when I called to let them know I…read morewas going to be late. Went to auction to find a car I was looking for .they tentatively took care of everything I needed .Had mechanic to look at my car when a issue needed to be addressed.i would get more cars from sam day .thank you for your service.

Great service Very Honest Sam work hard at getting me into the car I wanted. The guys that work in…read moreback where very helpful explaining things to me about car. They made sure everything was working and tiers had right amount of air before I drove off lot

After taking my car for a diagnostic at the Kia dealership, I took my car to get the cv axle…read morereplaced which was exactly what was stated that I needed to get fixed, I took it to Sebastian mobile auto repair for it to come out worse than it was before. My car is wobbling and feeling like the bolts are about to come off, they used the cheapest Duralast after market cv axle they could get , which I don't even believe they put a new part on my car. I went it with a problem and came out with an even worse problem. DO NOT BRING YOUR CAR HERE. They told me there was nothing they could do as I was the one who requested the part. I asked if they detected anything else wrong with the car they said no that it was in fact the cv axle. I believe they did a hack job, and it had never even been fixed. BAD BUSINESS DO NOT BRING YOUR CAR HERE !!!!

This shop went above and beyond for our service. We absolutely recommend them for any type of…read morerepair or maintenance. Service done January 2026