To whom that may concern, I bought a ticket today for the hop on hop off bus. This was probably the…read moreworst experience I ever had with a hop on hop off bus experience. I wasn't even able to use the voucher because I was unable to find any of the bus stops. It was absolutely ridiculous. I probably walked to at least four places that the map showed was a bus stop only to have the bus pass by me and not stop at six different stops that I walked to. The two cruise port busy stops were no where to be found, no sign no booth no employee.. and the other four stops I walked to also no clear indicator of where the bus is supposed to stop. I did see a bus stop at one point and he barely waited ten seconds before he took off. It was so disappointing. So I did not even get to take the tour. It was a big waste of money. There were no signs. The only bus that did stop to pick me up was an orange bus and he told me I had to go across the street 400 meters for the red bus. Well I forgot my measuring stick and there was no sign for the red bus anywhere. I waited on the other side of the street but in the rain it made no sense to stand there and there was no sign. I tried my best to figure out where the bus stops were while looking at the poor quality map on your website.. I wasn't able to pull up a live view of where the buses were. I wasn't able to get your website working to talk to someone. It was completely disorganized and a terrible experience for something I didn't even get to experience. I wound up taking a taxi to the botanical garden, and chocolate museum which is where I wanted to go.. and then while trying to find the bus stops 12 or 13 or 14 not one red bus stopped for me they just drove by! I was so angry at this point. So I have no idea where the bus stop was supposed to be. Maybe put a sign! A booth! A person! It was terrible!!!!!! A Piss poor awful no experience in the rain on a Sunday. And since you don't do refunds for your incompetence of putting a simple sign where the bus stops should be. I thought you should know how my day went trying to get on your stupid red bus. Which never happened. Not that the drivers stopped anyway! I will say if you are getting off a cruise ship and want to use the hop on bus dont bother! You'll spend more time trying to find the their hop on bus stop at the cruise port than you will just taking a taxi. Dont waste your money!! Do better! Have someone at the port or a sign!

We got on bus for gala tour 2:10pm not a very friendly bus driver cash only then told tour only in…read more20% English no auto in English either really how can u advertising in English and only get not even 20 % Save your money !!!! 40 euro !!!! Maybe English speaking people should get 20% off We have traveled to many countries and used bus trip this is the only one that we were very disappointed in Look for another way to C this city Btw I call company told them before we started she said she would call and ask guide to do more in English (Did Not Happen ).

It's a lovely cruise center that is located inside the Westfield Shopping Center overlooking the…read moreElbe River in HafenCity. It's a beautiful location that leads you directly into the city of Hamburg. There are many transportation options that will get you to where you need to go. There's even an ICE high-speed railway that will take you to Berlin, but you'll need to take the metro to get there. It was so nice to be able to walk along the canals and over the many bridges in the old warehouse district. It truly is a great port stop along the Elbe. Don't miss the Elbphilharmonie Plaza for great views of the city.

"Hadag" means "The Fish" in Hebrew, but I don't think they had this in mind for these ferries, as…read moresuitable as it might seem. The Hadag ferries take you from place to place along the Hamburg area of the Elbe river, from Landungsbrücken to Ottensen and a little further than that. These ferries are a wonderful way to see some of the harbor for on-a-budget tourists, as they essentially are bus-ships - they cost nothing more than a standard bus ride and make stops up and down the river at stations which are identical to bus stations. Great for sightseeing, but also a wonderfully efficient way to get from place to place along the elbe.

The best worst-kept secret in Hamburg. Great inexpensive way to get a lovely ride down the Elbe,…read moresights, fresh air, and views of those big beautiful container ships that I love looking at. Even though I mainly froze, I imagine it must be super gorgeous and packed during the summer. Would love to come back and see it all then.