The only positive thing I can say about Rainshadow is their products are amazing!! Everything else sucks. I was introduced to them by someone who owns a private label company. They purchase the products in bulk and customers set up the products as their own. When I was dating my husband, his boss' wife was the owner of the company and persuaded me to use organic and natural products. I was using Proactiv at the time and once I moved to Florida, my skin turned to shit. Within a week or two of using Rainshadow products, my skin was amazing again! Once hubs and I discontinued the friendship with the people who introduced me to Rainshadow products, I found I could order products directly from them but in bulk. The prices were actually reasonable but with skincare products, you do not want them sitting too long without use because then they lose the potency. I used several of their products, mostly from the acne line. I can go on and on about how great their products are, but the ordering and shipping is what ultimately motivated me to refrain from purchasing from them in the future. As you can see from my picture, this is how EVERY package arrived from them. Sometimes the liquids would leak in the package. Oh they also charge shipping on everything, no matter what you order. Plus, the shipping is per item. For example, you order 4 items and the shipping is $5 each, you wind up paying $20 for shipping. I cannot recall if the gallon buckets used to leak when it was shipped to that company or if items arrived damaged but every time I ordered, there was a problem with the package. I switched to Trader Joe's products and experienced the same positive results. read more

Terrible customer service. I have called in numerous times and no one picks up or returns voicemails.

I have been ordering from RSL for a couple of years now and I have never encountered an issue. The only time I have ever dealt with customer service, I felt like they answered me adequately and professionally. I felt obliged to leave a decent review as these products are top notch and that is hard to come by. Given their standards, you would think people would understand that prices reflect quality. Even the complaints I am seeing from other customers state that the quality of the products is great for the most part. As someone who values the quality of a product above all for my business, I believe this company deserves a 5 star review. read more

Beware...Everything shows in stock online but it is not. I placed a large order for samples of most of their products. I was contacted because several items were backordered that show in stock online (they don't maintain inventory online). I asked to cancel items that were not available for months and I was told there was a 25% restocking fee once the order is placed. Even though they have never touched your order. I was told once you click submit to place an order, it is being processed. Products took longer than they originally quoted too. I will find a company that is honest and fair, as their customer service clearly comes at a cost. Products seem to be ok, nothing that stands out to justify their bad service. read more

I have been producing hand sanitizer for our local VFDs, County, and Tennessee Division of Forestry at no charge to them. Basically footing the bill out of pocket. I ordered 5 gallons of aloe from Rainshadowlabs. I was told it would be 2 weeks. As of today 3 weeks later I call them. They have nothing on me. Then was told I would have to get a call back.... and they could not tell me how long before i could actully get it... I said no thank you. I tried to support a small company because that is what I normally do. Bad experience. read more

The products this company manufactures are so superior to anything else i have tried. The bath salts completely healed my muscles after work-outs. The essential oil blends are so clean and delicious. I cant rate the body perfecting serum highly enough: it moisturizes the entire body with a tablespoon in the bath and stays on, also does not stick to tub. I use this in shower too and there is no build up. I am obsessed w the peppermint body scrub, it also leaves its moisture without making you or shower sticky. The quality of these products is insane and to get them at wholesale prices is even more crazy. Im so happy i discovered them. read more

I purchase from several of private label companies, this company keep raising the price CONSTANTLY, one item more than 20%! from last year December, other companies same price for past 3,4 years. I recommend to shop around before adding to your line. read more

Absolutely terrible. I also noticed several other terrible reviews that others posted that are not included in the overall rating... WHY? We received 4 gallons of filthy, crusty product that we prepaid for and waited months to get and they refused to replace it right away or refund our money. They even wanted us to pay shipping to return their contaminated product. The owner is incredibly rude and does not care at all about providing good customer service, even from a customer who has been very loyal yet she posts comments like "I am very interested in collaborative and harmonious cooperation" and signs her emails "Forever Higher and Upward" while providing the worst customer services practices you could possibly image. Fortunately we found another lab partner. I recommend looking elsewhere. read more

RainShadow Labs has a service that you send them a sample and they re-create it with their ingredients. In my case they have been absolutely unhelpful in trying to duplicate a sample I sent to them. They sent me a complete 180 degree different product. It was laughable and they kept my money which is not funny at all. They supposedly give you three tries, and but after I expressed my displeasure of their first attempt, they took it personally and started to berate me. The Co-Owner was so unprofessional to me, saying "Honey attracts as many flies as crap". How can you work with a company who's CEO calls their clients CRAP? I guess when they cannot even closely duplicate a scent, they have to attack the customer instead. Then they refused to honor their three tries rule, by inserting a new rule that I first have to purchase a bunch of samples myself to distinguish my sent sample. SERIOUSLY? That's why I paid $200. in the first place, so that I wouldn't have to do all the work. Now, they've refused any refund and I feel I've been ripped off. I've since gone to another company, that got it right on their first try. I wouldn't ever go back, nor do I recommend RainShadow Labs, unless you're a glutton for punishment and like to be ripped off. read more

I love the products but the prices are expensive compared to other vendors. Customer service is not good and unacceptable lead times to get products. They say 10 days but it is very common to be more than a month. I order from many vendors and NONE of my other vendors are so late on turning around orders. It is very hard to control inventory with this company as you never know when you will get your products. I don't like that they don't give you choices on the sizes you can order. My other vendors sell the items in a choice of sizes. Their customer service attitude is take it or leave it and a don't care if you are happy attitude. read more

I've been using RSL products for a few years. I have nothing but glowing comments on its high quality, excellent results and stellar customer service. I highly recommend Numerology to anyone who is looking for the best in high quality skin care products. KSP read more

I have ordered products from Rainshadow Labs for many, many years. Always happy until now. . . My latest order was placed on January 7, 2018. My credit card was charged $184.59 on January 9, 2018. It is now March 17, 2018 and I have not yet received my order! I have reached out to them several times via telephone and email. They always have an excuse and NO ship date scheduled. I will never order from them again!!! read more

Great products that many high end spas use. I love the sugar scrub that you can add essential oils to. I also like the glycolic face wash. Anyone can buy the products online. Looking forward to trying a variety of other products. read more