August 30, 2023 Well, corporate must have read my last review because they emailed me with a $10 online coupon; that's good business, Randy, thank you! Andre had my pickup order out in less than 5 minutes today! read more

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Went shopping last night and stopped by the premade meals area. The chicken looked fine but I remember seeing the same baked potatoes a week ago in the same place so we steered clear. Jusy pulled the chicken out and I noticed these white spots, we literally bought it yesterday. this gives me pretty big concerns about the hygiene of the store :/ otherwise shopping at this location has been a pleasure! Staff are pleasant. read more

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Went to pick up a curbside grocery order the other day for the first time. Associate was prompt and friendly, and unloaded my items carefully however when I got home, I noticed that one of my croutons was open, and the lettuce they gave me was already browning. I went to customer service the following morning but was told they do not open until 8am by the lady that was in self checkout and she proceeded to walk away. Here comes Jose to the rescue! After he was done bagging up groceries, he came by to ask me if he could assist me. And so I told him my issue, he then said no problem, he will replace my items. A few minutes later, he came back with the freshest lettuce, sealed croutons plus extra and a free salad dressing and an apology even though he was not the one that messed up my curbside pickup. How awesome is he! Definitely 5++ star to him!! read more

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Wonderful grocery store and all the fresh fruit and cheeses are fantastic. I absolutely love the variety and will never shop at Walmart again. read more

The Staff is always so positive. I can always find exactly what I'm looking for and the coupons on the app are great. I've never had a bad experience. read more

Vernedia is amazing I went to her two days in a row. Amazing conversation positive spirt!! I love her.

5.27.22 I know I have written a review for Randall's before but I do not see it now. When we are on the island we stop at Randall's to pick up a few groceries. The store is always so COLD! Goosebumps cold! The Kroger's on the island is always so busy. Randalls is a smaller grocery store but they have everything we need. They have a nice selection of desserts too. read more

Great store with excellent store brands the best in Galveston! Deli is kicking with great meats and sides

Delicious Deli Chicken Monday!!! Absolutely scrumptious I highly recommend you stop by on a Monday and grab family lunch, dinner or maybe both... read more

Great place to stock up up on supplies. In fact it might be the only place, at least the only large grocery store on the island. I'm not sure if that's true, as we didn't really look. This location was just too convenient. Close to the beach, and close to the place we were staying (Super 8 Galveston). Nice friendly vibe and good prices. I was rather expecting an island markup, but prices were reasonable. Bottom line: If your on vacation, and heading to Houston, don't forget to check for the discount tickets for the Houston Space Center. Although I think we found a better deal by using Groupon. read more

Randalls - NASA discounts - Grocery Near Me - Galveston, Texas

I know where everything. Screwed up checkout program. We probably spend 5000$ plus a year. Can't find a manager. Why go there?

Nicole, Randalls' Employee, distinguished herself by providing excellent service above and beyond what I would ever have expected. After finding my undelivered order from the previous day, Nicole took it upon herself to ensure a customer's order would be delivered. Ignoring any possibility of confronting an irate customer, Nicole fearlessly took responsibility and made contact with me. Nicole's customer relation skills allowed her to calmly and patiently to listen to me tell of my frustrating delivery experience. She then empathized and insured me she would resolve the issue. Nicole's knowledge of the customer order and delivery procedures, allowed her to establish a new delivery time quickly. Then she went beyond the norm, by guaranteeing the delivery, "if needed" would be delivered by herself. After her shift was completed, the order had still not been picked up for delivery. So as promised, Nicole took her personal time to make the delivery to my door. Nicole's integrity and dedication to Randalls and its customers are beyond reproach. Thank You Nicole and also Thanks to the Manager of Galveston's Randalls Grocery Store. (Sorry for the late posting - this happened on the 13-14th of July 2022) read more

Like the bakery and yearly get birthday cakes. Disappointed, I knew something wrong with zero person at bakery, they weren't busy so to pass time I checked out at register with few items then told cashier & back to bakery nobody showed. Walk around, restroom then back to bakery so I call customer service she said "they on break". Here is the cake I picked up and returned:( I'm Sorry!! If you cannot write with icing or center just be honest or get a manager. Customer service surely didn't give a s*** when I called twice & weren't busy. What happened to Randalls:( read more

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Ahhhhhh... it was so peaceful to shop here at 6am! Everyone was helpful and no long lines. I got exactly what I needed for a good price. Plus the cashier Ms. St.Julian signed me up for a new reward card and I was good to go!! read more

Randalls - Grocery Near Me - Galveston, Texas

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I find myself gravitating more and more to this store on the last few weeks. Everyone seems pretty friendly, and the store smells clean which is always a plus. For a store that traditionally back in the day, didn't sell beer or wine, they sell a nice selection of wines. I tried a nice Coppola Malbec, which is hard to find. As a corollary, Galveston is wired; they have had a Safeway, (a Randalls affiliate, and a HEB in the same location, but the Randalls remained. Guess they're doing the right things. read more

Very unprofessional hiring process. If you are looking to get a job here I would look elsewhere, management is absent and unhelpful. I worked hard everyday and got defaced for no reason. My department had no manager or training and never got the information I needed. I have never worked for a company so unorganized and unhelpful. Lazy management creates lazy work ethic. read more

I like shopping at Randalls It's not over crowded.Good selection of most items Best fruit and vegetables on the island. Also I was offered carry out to my car. . . read more

This location always seem is severely understaffed. Wait for the lines are long, and the employees attitudes are always very poor. We actually had a checkout girl take a telephone call while we were checking out and she basically stopped checking us out for this call which definitely did not sound very important She was complaining that she had been working since 8 AM. This was about 8:30 PM. Long day. On the same trip at the deli the worker was far less than enthusiastic even to assist us. As far as accuracy, she gave us twice the amount of cheese that we asked for but given her attitude we couldn't wait to get away fast enough. We shop at Randles locations around Houston and this is not typical. Hopefully Management will see this and take some corrective action before this store goes completely down the tubes. read more

In some bakeries, they use a runny chocolate color dispenser and are extremely artistic and can create spectacular replicas of whatever you can conceive .... surely Randalls can do better and avoid this. I am sure even an unwilling or untalented associate can do a lot better than this. The PPs stuck to the cover when a coke bottle fell on it while in the shopping cart ...but the art work is Randalls'. read more

Randalls - when u ask an unwilling baking section associate to write something on your cake. - Grocery Near Me - Galveston, Texas

Nice specials, expirations staggered. Staff is down to earth. Wish they had schedule of deli soups posted, plus it's hard to find cold chicken wings or tenders for $1.00 less than hot. read more

Sooooooooooooooooooooo Slooooooooooooooooooooww In the checkout lines. When the cashiers get a hicup like a card or transaction that gives an error, it becomes a game of, will it resolve itself or will my quitting time come first (the cashier's). Omg this is so sloow read more

I was assisted by Lauren today in customer service. She was very patient showing me how to read my receipt. All these digital coupons are still somewhat confusing to me. read more

The customer service at this Randall's is really bad. Came in to buy a bicycle which they have been selling all summer long and all of the sudden nobody knows how to ring one up and they've lost the key to the chain where the bicycles are at. The manager is clueless and the customer service person is just as bad and with a bad attitude. No wonder Randalls stores are closing read more

This store is some where I shopped weekly when I lived in Galveston and now I am a frequent customer of the Leander, Tx store. Let me tell you, you should definitely not shop qt this store. My review is long, but you should know about how these employees treat people! Example 1: I was in here a few weeks ago when visiting my parents and went to the deli counter. There was an older gentleman asking the deli employee questions and she was legit sighing, drumming her nails and rolling her eyes at him! My mouth was literally hanging open at the amount of disregard and disrespect. I looked around to see if anyone else was seeing what I was seeing and there was another customer also looking aghast. (Beyond that at this same visit they forgot to put several items in my bags and I didn't notice until I got home, a 20 minute drive.) Example 2: Today's experience has me convinced (and my Mother) to never use this store again! My grandmother passed away a few days ago, so I am in town helping my parents (context), because of family visiting, we popped by Randall's to grab a few things. My mom got into the 'Express line' to check out. The checkout lady watches my mom unload her basket, I added my few things to the pile and she looks at us and says "This is more than 15 items." Deadpan. Not any context. So my mom blinks several times (the lady still hasn't started scanning) and asks her "Do I need to move lanes? I didn't know it was 15 items?" (The lane says Express above it, not 15 items) The girl didn't even bother to respond! She just shrugged and started scanning. When a guy got in line behind us, she said to him "Sorry about this..." rolled her eyes and motioned to my Mom. My mother was SO embarrassed! She paid in a hurry, left the store and started to cry on the way to the car. She was very emotional because of my grandmother's death and this was just too much for her. She has lived on Galveston for 50 years and she is the friendliest person on earth. To see her so upset literally broke my heart. And when I looked at my receipt? 21 items. SO SORRY. I just cant ever walk in this store again and not think of the terrible attitude of these employees who were so mean to an elderly man and made my Mom cry. This store needs to do some serious staff training! read more

I want to say now that Randall's pharmacy deserves 5 stars they are seriously rock stars. HOWEVER every cashier I've ever had here has been rude. That's why I only ever shop at Kroger and every time I try to come back I remember why I don't. read more

The bakery did an amazing job on my daughters one year bday cake! It also didn't take them as long as other places to make. read more

Randalls - Daughters 1st bday cake. Delicious and adorable! - Grocery Near Me - Galveston, Texas

Don't do pickup here. I was told that my groceries were ready only to drive there and wait an hour. While in the parking lot, I called to make sure there wasn't a problem only to be told that my order was in fact NOT ready. I asked for a refund. Instead, the manager wanted to have them delivered to me. I never received them, nor did I receive any communication. I called back the next day. They wanted me to drive back and get groceries. I again told them I just wanted a refund and a cancellation. I am waiting to see if that's actually done. I have only tried Randall's pickup two times before now. Kroger's is infinitely better to do on the island. read more

BEST FRIED CHICKEN AND TOMATO BASIL SOUP ON THE ISLAND. If you have a Randall's card they have Kickin Chicken Monday. You get 8 pieces for $5.99. We told all of our neighbors and friends about it, so now Monday on my street has become "Yes it is Kickin Chicken Monday! read more

If you want type 2 diabetes then look no further this Starbucks is the one! Asked for a caramel macchiato got a cup full of caramel, seriously I then told her I couldn't taste the coffee... she then remade it and said caramel macchiato with extra caramel! They were obviously fucking with us lol read more

Randall in Galveston Texas. my favorite store easy shopping I could not live without shopping at Randall they had very good on Bagel the best . The pass a year ago good but now not any more bad employee very rude I don't like the way she talk to customer very rude no respect name is Elena black female I cannot believe how she get a job over there . Randalls keep hiring people like that they well losing customer everyday you better watch out your business Randalls. read more

In the same family as Tom Thumb, if you have a Tom Thumb card, make sure to bring it! I stopped by during my weekend getaway and saw some amazing deals. The customer service had just closed and even though there were still people behind the counter they would not allow me to get a card, went back the next day to register a shoppers card for the deals and had to jump through so many hoops just for a sale. I have the card now so I feel elite when i use it at my local Tom Thumb, but seriously the customer service is highly lacking. There is a kiosk to set up a shoppers card but they keep the unactivated cards locked away. If they had cards available anyone could get a card without needing any assistance. read more

I tend to prefer Randall's over Kroger, simply because we tend to stay toward the West End, so it's more convenient for us. The selection is roughly the same as K, as is pricing, and I prefer Randall's produce over all. It's also nice not to fight the Seawall crowd. We usually make a Spec's run (in the same strip) then hit Randall's for bagels, lox, cream cheese & other important provisions. Make sure to get your rewards card, it adds up here pretty quickly. Everyone's always been friendly to us, but apparently YMMV. read more

I ordered shrimp. The weighted my shrimp at 1.22 lbs. I took it up and put it on the scales and it weighted and it came in at .63lbs! They were rude and mean. The manger Randy was beyond horrible. De-escalating is not in his vocabulary. read more

I have shopped here 3 times since moving around the corner from them. They have yellow and red stickers on almost every item in the store, utterly rediculous! Half of the items you put through self checkout ring up wrong. But its my fault because I didnt read ALL THE STIPULATIONS ON THEIR LITTLE STICKERS! Never going back! read more

Management is the worst part of this store, they way I've seen them talk to employees is outrageous. Something needs to be done.

Randall's is a pretty decent store but in Galveston the workers are agitating for absolutely no reason. show your customers a little more respect. read more

I'm in the middle!! I like Randalls but many times and just recently I pic up meat and many were already a week expired in lunch meat. Fried Chicken in Deli I served to my kids and "my son walked over to me and said "mom look there's blood in it".. The second time was chicken strips & were literally stale, dry & crumbly. What has me upset & disappointed is I believe the manager is burned out, stressed out, employees or ? I'm Basically upset because the food items via meat were all for the purpose of serving "to my kids". I will always check and Never buy poultry from Deli..... The Bakery has had 3 cakes order mishaps twice sitting out for hours & icing melted, once a total different name was on cake. Also lady in Bakery said "I could not order a 3 layer cake which I and others have always done. Via Randalls I now just do produce, dairy, frozen and water. Beware of "Deli" poultry!!! Either stale dry crumble old or Raw... Sandwiches are safe bet because they sell quick which prevents expiring.... Just keep checking dates in Deli and store area... I sincerely believe a Brand New Youthful minded and Non Complacent Manager would put this Randalls back on its feet...Yes, lines & Employees are issue too! Again it shows the Manager is the source of the company's problem.. He's just hanging in there. I don't know why no one has stepped up.. I know business that has been in business 70 years and management and owner are the key read more

As for the Randall's pharmacy and pharmacy staff...They are amazing!! This is the quickest place in town to get a RX filled! Customer Service is the best!! Even if you're not that happy with the store it's self and the customer service at check out, don't associate that with the pharmacy. read more

Deli department worker extremely nasty, handle money with gloves, cut meat with same gloves, clean counter top with chemicals, servi g a customer all withe same gloves. Absolutely disgusting. read more

The staff aren't that friendly, at all! But the produce selection is nice. The store is clean, there is a nice variety of items throughout. If the staff were friendly and not so rude I'd give a more stars. read more