Hard to get ahold of, completely uncommunicative. Ended owing penalties to IRS because he missed the deadline even though we submitted everything to him months in advance. read more

I have been a client of Randy's for the last few years. All without incident. This year on tax day I repeatedly called and emailed him to find out the status of my return. He NEVER got back to me...until the day after tax day. He emailed me a week before telling me i would most likely get an extension But that he would be in contact after he reviewed my taxes. Again...no reply. I was able to track down someone else who worked with the same firm. he told me he had to smoke a cigar and would then try to reach Randy! One of the most unprofessional experiences I have ever. The day AFTER tax day he finally called. ..yelling at me for bothering the people in his office. No apology. No explanation. He was incredibly rude, verbally abusive, and clearly very angry. This mattered as I am an independent contractor and have to pay quarterly taxes. Do NOT use this person. He is completely unethical, unreliable, and clearly unprofessional. This is reflected in their entire firm. read more

I've been using this accountant for about 10 years. This year I questioned a few things on my tax return and asked that he go back and check a few years ago about a child tax credit question. He became bent out of shape and said "For as long as I have had a working tax relationship with you, I cannot recall a time where there has been this much "doubt" in the tax return I have prepared for you in terms of multiple emails and questions which amount to what I feel is a lot of wasted time and nonsense." This was unprofessional and condescending, as I have every right to questioning my tax returns. In addition, he said he was going to charge me more for my questions, where there was no agreement in place that I signed where I agreed to be charged more for questions about my taxes. He charged me an additional $185 for tax questions. I don't know any other service provider that would treat his customer like this. He has now threatened me with a legal professional if I share my story about him on social media. He stated, "I do not want to make this a legal issue, however, if you continue and you do anything harmful to my business I am telling you it will be." This is a threatening tone and I don't know any business who would talk to a customer this way. I have every right to share my positive or negative business transaction experiences to help others make an informed decision. My suggestion is if you have tax questions, H&R Block is more professional and courteous and were able to answer the same tax questions (that Belansky called "nonsense") over the phone and for free. read more