I'd give a zero if I could. Do not use this agent or his inept office for anything. they are…read moreincompetent at best. You will never get a callback from Ragsdell just lies from all office staff. We'be been good customers until we sold our home and had a seizable refund coming. For some reason that's when they decided to dodge all followup calls from us and anytime I spoke to an office person (Devin) I was lied to. It's been several weeks now and I called to demand an overnight check or direct deposit and was told oh, it's in the refund department. So, for weeks we've been lied to that the check was mailed long before and telling us the call every few days and check our mailbox everyday. I told the office (Devin) I would come pick it up and asked the address to pick it up. Apparently, giving and address is a very difficult task for them. When I finally got the correct office address I see it's my agents office! Seriously. It's one large room where everyone can see each other. No need to send messages or lie about someone in meetings all day. They're all sitting in one room looking at each other. We were going to use them for our new home being built but I wouldn't use them to insure a doghouse.

Great experience with Von at Jerrad Ragsdell Insurance, very knowledgeable and helpful Insurance…read moreexpert. Great prices and coverage for pet, home and auto! Ask for Von!

Been a member of AAA since I started driving. It's a good investment in case of a breakdown or if I…read moreneed travel assistance. The staff is always kind and efficient.

I went there on a Saturday to get my registration sticker. They were so kind and accommodating. 5…read morestars!!!

We have a small business and we are insured through Great Southern Agency. They are great to work…read morewith and contacting them with any questions is always a quick email away. We've been with them for about 3 years now and have had nothing but great customer service, and we plan on being with them for a looooong time.

Great Southern Agency is as good as it gets!! Apples to apples they delivered on price, coverage…read moreand service. We didn't think our 10+ year relationship with our previous insurance could have been beat - we were wrong. They have us covered from top to bottom and we saved a significant amount of money. They have an incredible passion to deliver the highest quality customer service. They were accurate and provided a prompt response to all of our questions. There is a tremendous amount of value in working with an agent who cares for your best interest. We will undoubtedly refer to our friends and family.

I am rarely compelled to review any business unless I receive very poor service or extremely great…read moreservice. This one is for Extremely great service, Abby your associates take great pride working at your agency, every time I have called with questions or concerns they take great care of me. Thank you everyone at this agency.

Literally the best agency I have EVER worked with…read more Everyone is very nice and extremely knowledgeable. It's nice to actually be educated on what I am paying for! They also really care about you and your family and make sure that you are really protected.

Had called and spoke with Denise about getting coverage for our vehicle to drive into Mexico…read more Denise was super helpful and so nice and got everything ready for my husband and I to travel. Excellent service!

I called La Familia Auto Insurance today (September 19, 2025) and spoke with Maria Charles. She was…read morevery professional, provided excellent customer service, and answered all of our questions thoroughly. Maria was able to help us secure a great price, making the whole process smooth and stress-free. If you're shopping for new car insurance or looking to renew, I highly recommend giving Maria a call at (713) 955-3084.

I called this office on the recommendation of a family member who had had only positive experiences…read morewith them. I changed my insurance carrier and coverage to Allstate - specifically this office - after conversations with Christie Gasman. Christie was the catalyst driving my change to this specific office. She was professional, extremely helpful, enthusiastic in offering help and in my opinion, willing to go "the extra mile" to help. Here is the body of the email I sent thanking her: I can't express how much I appreciate your willingness to dig in and help with the insurance changes. I've been trying to institute. It would have been a miserable process without you and your help. I hope that the Allstate office has some idea of the caliber of employee they have in you. I found you to be generous with your time, personable, professional, helpful, and knowledgeable. You anticipate need, investigate options, and help without having been asked. I was a people manager for a lot of my career. It was in the ICU and Cardiology areas of hospitals rather than insurance, but I learned how to recognize employee excellence. I have been very happy that when I was referred to this agency- it was you who I received to work with. Thank you!

I posted a review about the lack of coverage knowledge and the exposure the agency created for me…read more The response from the Wiley agency eluded to "they can only work with the information they are given", suggesting that I did not explain my coverage issue with them. I have been in the insurance industry since 1983 as both a Loss Control Consultant and a property underwriter. I understand risk transfer and loss control very well. I also know what I don't know. The Wiley agency knew my coverage needs because I explained them very carefully, but it is easier to throw the former customer under the bus than admit they may have made a mistake. I explained very clearly the following: I have two cars in Texas with full coverage which my wife and I are primary drivers. My daughter is attending college in OK. I am on the title of the car she drives and she is the primary insured driver with Liability only coverage. I now have a company car. The scenario I asked to have covered was to give my car to my daughter to drive while she is at college in OK. All the cars are covered by Allstate through your agency. Your agency told me she would be covered in my car under the permissive use clause of the policy. (I'm a property underwriter, not auto or liability - refer to "I know what I don't know"). I thought I was covered. My daughter then had an accident in OK driving her soon to be husbands truck. I learned from the Allstate adjuster, the coverage follows the person, not the car. Allstate denied covering the damage to the pickup my daughter was driving when she had the accident because her car which she is listed as the primary driver has liability only coverage. OK, I get that. So I asked the adjuster about her using my car in OK full time under the permissive use clause. Permissive use is when your friend comes to town and you let them use your car with your permission. Having another primary driver is not permissive use, it's a new driver. You told me I had coverage when this clearly violates the terms of the insurance contract. My scenario of who owned the cars, who would be the primary drivers and where the cars were located and garaged was explained in detail to your agency. Your staff made a mistake. The made a mistake and REFUSE to admit they made a mistake. Rather, you continue to blame your client. I thought you were the personal lines insurance professional? Isn't it your job to make sure you know all the details? Look in the file, you have them. Funny thing is, your staff reached out to me after my 1 star Google review and asked what they could do to get me to recant or remove my review. Here's what you can do... be honest and accept responsibility. If your staff does not know what they are doing they should ask for help. At the end of the day, and insurance policy is a contract between the policy holder and the company. Had my daughter had an accident in the car in which I was listed as the primary driver, Allstate would have denied the claim under material misrepresentation and I would be stuck. Your agency is free and clear. I am sure your reply will be the same as the Google review, you can only do so much with the information you are given. You had all the details, your staff simply cannot handle and understand complex insurance placements. If you have a car and need to cover just you as a driver, your office is great at that. Beyond that.....

Cyndie , at State Farm was amazing I had a budget for both auto and home and she saved me LOTS of…read moremoney!!! Thank you I will be sharing your number

I bought a new vehicle and they quickly added it to my policy. I later sold one of our other…read morevehicles and although, I paid for a full 6-month policy, they refused to refund my money and said that they would apply a credit to my next bill instead. I asked her office to have Kristi call me as she was my actual agent. It took her 3 days to return my call knowing that she had an unhappy customer. I asked other insurance agents if this was an industry standard and they said no. When I told her that I didn't think it was right for State Farm to keep my money when I was requesting a refund (having never been late with a paym't and ALWAYS paying for the entire 6-month policy) and I told her I was going to take my business somewhere else, she LAUGHED at me. I quickly took both my home and auto elsewhere...and the icing on the cake is that I was able to save a combined $1k on my policies (with better coverage)!

My experience with Dave Canale was fantastic! I made a decision to explore my auto & home insurance…read more& my neighbors suggested that I talk with Dave. He asked all the right questions, drew up quotes & made the transition SO simple! He addressed my questions & within 3 days, the transition was complete. I HIGHLY recommend Dave & State Farm!

From the owner: TX-1720860 David Canale State Farm is a group of compassionate professionals dedicated to building…read morestrong, long lasting relationships in the community through our efforts in caring for all people by following the golden rule. Through our review process and thoughtful conversations, we will assist our customers in making informed insurance and financial services decisions, to help manage everyday risks, recover from the unexpected, and realize their dreams.

Amazing attitude, real comforting and easy to talk to, extremely understanding and was extremely…read morepatient. This was not a bad experience at all.

Me sentí satisfecha de haber sido atendida por Carlos su agente quien me explicó todo en español…read moreeso es fantástico que tengan personal bilingüe y muy eficiente Muy agradecida por el buen servicio que me ofreció Carlos Iparraguirre Atentamente Claudia Bonin