Bought our 1st tractor from Bramlett this past weekend. Outstanding people to deal with, answered…read moreall my questions, and spent as much time as I needed to go over the tractor...

Store is getting one star because they know how to open the doors…read more I had a JD48R walk behind in the shop at United Ag wher they lied to me about the issue so they would not have to warranty the work. I picked up the mower from them and took over to Bramlett where I thought they may treat businesses better. They said the Valves needed adjusted and they did it and expected me to pay. This is on commercial walk behind with less that 200 hours and less than a year old. Anything minus maintenance should be covered under warranty almost. They went ahead and let me take it and dealt with the warranty on there side after I would not pay. Mower started a week later doing the exact same thing and I returned it. Over a week into it I called for an update and they lady in service said they have not even looked at it yet, and they are over 3 weeks behind. I got mad, as this is how I make money so I picked it up and took it to another dealer. They pulled the plug and found it to be a head gasket which is a known issue on the FS600 motors in 1 day. Had it fixed and returned in 2 days after that under warranty. The entire time this was going on with the mower, I had a RB400 pressure washer at Bramlett because it was not creating the pressure it was supposed to. Took it in, told them the problems with it, and 3 weeks later they said it was the valves. When they were on the phone talking about the valves were on order and waiting on parts they gave me no indication of price to replace. Today I got a call it was ready to go and its over $414 dollars to fix the valves. I paid under $600 for the machine new, and now they are barely over $600 new. So they got no go ahead and really dont care what the price is they are going to fix no matter what (without approval) and expect you to pay. At that price and the way they were on my mowers, and not knowing how to look and find a simple head gasket leak I dont even know if that is what is wrong. Now writing this letter, I have been sitting on hold for 30 minutes and probably will not get a response or a solution to this at all tonight. I will leave it at this. If you want John Deere and you live next to Bramlett and the only other John Deere is 3 states away. Make the drive through the other two states to get to the next closest dealer. The date today is 7/26/2021 Call time was 5p.m and now 5:33 which is past their closing time. Stay tuned.

Great service, helpful employees. I brought the Bad Boy zero turn in for a drive belt and general…read moreservice. I was treated honestly.

I sent a Hustler X One to them this summer. The throttle cable was loose. After checking the unit,…read morethey called and said some bearings were bad. I gave approval to fix. $750 later the mower was picked up. The very first time i went to use it, there wasn't enough power to engage the mower deck. There had been no problem with the carburetor when I took it in. I called and they said it must be the carburetor, if I would bring it back, they would replace it and just charge me for the part. It is very difficult for me to take it to them, paid a guy to do so. We had to pull it onto a trailer with a tractor. After 30 days, my son-in -law picked it up. The first time I went to use it, at full throttle the power was about half of normal. Then I tried to run it. A extremely high pitched squeal from the left rear. I called them immediately. Dr Bill' said "I would have never let it leave with a problem". Bring it back". Well he let it leave the first time with a problem. Now a second time. I am 74, I don't have help to take it back to them again. I haven't had a mower that worked since June. What was a loose throttle cable has turned into almost $1000, two trips, and a mower that still has a major problem.

I drove to Stephenville from Cresson to look at a Kubota sub compact tractor and was treated like…read moredirt. Instead of showing me a selection of tractors, I was told to look at a picture on the wall. Then the condescending and rude sales person walked to his office and in a loud voice began telling me how much it would cost for what I wanted. No demonstration- No walk around- Just "heres our price, take it or leave it! Sheesh I wonder how long they will survive with employees like this! Stay AWAY!!!

I replaced my Bush Hog mower with a new Land Pride here…read more Everyone from Randy in Sales, Josh and Oscar in Customer Service, Tejas in the shop.. everyone did all they possibly could to make my experience good. I've been back a couple of times for minor adjustments and instructions. They treat me like their best customer every visit. I highly recommend this place for tractors, equipment and repair.