1. Rapid Response

    1. Rapid Response

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    New London, MN

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    Rapid Response

    5.0 (1 review)
    Open 7:30 am - 5:00 pm

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    3 years ago

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    Northern Services - Repairing a leak

    Northern Services

    (5 reviews)

    I originally posted a review about this situation, and after doing so, a "Todd" reached out to me…read moreand said they were going to come look at the damage and concerns we had. However, at the end of the phone call, I was asked to delete the review. Wanting to give them the benefit of the doubt and assuming they intended to make things right, I deleted the review immediately. Unfortunately, no one showed up on the day they said they would, nor the following day when they again stated they would come out. This has been a very disappointing experience, especially considering we were not even the customers -- the work being done was for our neighbor's property, not ours. Despite that, our yard and personal property were affected during the process. Trash was left throughout our yard after the job was completed, including cigarette butts left outside where our three children play. Personal property was also moved without our permission, including our trampoline and soccer net. Afterward, we discovered damage that was not there before -- a bent trampoline bar and a broken ground stake for the soccer net. On top of that, the condition of the yard after the digging work was unacceptable. The dirt was poorly leveled and left uneven, and grass along the side of our house was covered with gravel after they filled in the hole they dug. It's frustrating to have our property damaged and disrespected when we weren't even the homeowners hiring the company. Accidents can happen, but professionalism should include respecting surrounding properties, following through on promises, cleaning up properly, and taking accountability for damages caused during the job.

    I love Northern Services. Gregg was so helpful explaining all my options for replacing all the…read moretoilets in my house. And he dialed in his recommendation further based on my desire for longevity and quality. Project turned out great.

    Hendrickson And Son's Plumbing - New tub, shower valve install

    Hendrickson And Son's Plumbing

    (3 reviews)

    We have used their service several times and have had a great experience every time. Prompt and…read more courteous repair person's

    The plumber I received the estimate from is not the plumber that did the work (Mason). In fact,…read morefour different plumbers came over to do the work and every time it had to be explained to them what was in the scope. There was one no call no-show originally, followed by a late one hour visit, another late three hour visit and a 'properly scheduled and executed 'four hour visit over the next three weeks. We were told it would be done in one day and then it was really easy to do, This was not the case at all . The work was not consistent and poorly executed. The screws they used were too long and went through the wood into where we need to sheet-rock. The estimate given on materials was not true, as a quick Menards search proved they up-charged us at least $1000. I'm usually not one to criticize the blue collar work because I'm a blue-collar worker myself. But I don't want somebody to make the same mistake as me and hire these guys. After their first no call no-show I attempted to fire them, but was made promises that everything would be 'set right' and taken care of. I erroneously agreed. But, I guess they didn't mean for a couple weeks and I was a fool to think so... I highly recommend finding someone better and more cheap. Plumbing by Craig came in $600 cheaper on one estimate and $1000 cheaper on another. Hendrickson Sons plumbing agreed to meet the quote, another reason they weren't fired. The work they completed was not inspected professionally or casually, nor was it permitted. in fact, the person that gave the estimate never even came back out to look at it to make sure the scope was complete and the operation successful. Even my electrician states that there's a lot of hangers and fasteners that are missing and vent pipes that are in poor location. They also said they would provide a mini pump as well, and I expected something from Home Depot or Lowe's at least, not from China and Amazon. A quick Amazon search reveals this was also outrageously overpriced. The vent it comes with is a half inch in some how they thought a 2 inch vent would work well for it . And the pipe for the vanity drain was not leveled correctly as well. Otherwise, the job got done. They said they would test everything for proper operation in the quote , that also never happened, assuming it was done correctly. I did pay them in the end. Mostly just to wash my hands of their service. l'll personally never hire them again. Learn from my mistakes.

    Rapid Response - hvac - Updated July 2026

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