Does it make sense for a doctor to prescribe a medication that no single pharmacy in the entire…read moretown has? And when you call back to get any sort of help, you get screamed at by the oncall doctor who is unhelpful, and does not understand empathy or pain of patients who have to do so much to advocate for themselves over and over again to get access to SINGLE MEDICATION? I came at 1:45pm to be seen. After 5pm, the prescription finally gets sent out. When it gets sent out, I'm on the phone with over 5+ pharmacies, over and over again who all say they dont have the medication, but they do have the elixir form. I call the oncall doctor (who is not my doctor because I'm running out of time, and pharmacies will close) to see she can send the elixir form and she starts screaming at me saying I shouldn't be using the phone. Rupa Reddy, you're a sick awful severely deranged person. I have had a severe mouth sores for over a week hoping they can help, and now the day is over, everyone left, and I did not receive my medication, and I'm in severe pain. Thats just how awful this office is, they don't give a shit about their patients.

My husband and I recently moved to the area and needed a new primary care physician. I researched…read morethe area and saw Chelmsford Primary Care had great reviews, and that Dr. Sun was accepting new patients. My husband and I got our appointments within 2 weeks of contacting the practice and they were one right after another which made it so easy for us. When we arrived, the women at the front desk were SO kind and helpful, and they truly made us feel at home right away. The medical assistant (she had pink hair) was so friendly and very good at her job. Dr. Sun is easily the best PCP I've ever had, and I knew that right off the bat. Not only is she incredibly warm and kind, but she is thorough, upbeat, understanding and truly listens when you bring up a concern. She made me feel comfortable within seconds of meeting her and I could tell she not only cares deeply about her patients, but she is an excellent doctor. My husband had an equally positive experience with her. We are very happy to have found Chelmsford Primary Care and Dr. Sun, and we hope to be patients here for many years to come.

This office only offers exams. She does not have the staff to provide you with any other services…read moresuch as X-ray or even bloodwork. Therefore she has to send you offsite. I have experienced poor bedside manner from Doctors before but this Doctor is rude to everyone including her staff right in front of you. To top it off this office smells of mold and is falling apart. Avoid this office. This is not a safe space for members of the LGBTQ community.

I came in feeling ill, weak with a bad cough. While I was waiting to be seen I felt like I was…read moregoing to faint. The staff did move me up in line to be seen but I was told I had to sit there in the waiting room until I was called. I knew I was going to faint so sat on the floor with my head back. I told the staff I was going to be sick and I was given a barf bag (gave me the bag and walked away). I got sick in front in all the people in the waiting room. Someone did come out to take my vitals but was unable to as I was getting sick, she also walked away. I sat/laid on the floor for about another 10 -15 minutes until I was called. If there were no beds available at least move me to the back so I don't have to sit on the floor and get sick in front of the people waiting. A little empathy goes a long way. Very poor care! Note: I was seen and diagnosed with acute bronchitis

This is the worst fucking company!!!! If I am ever injured I would rather die than use this…read moreunscrupulous service. It is already annoying enough to have to fill out your information but to have dozens of the same company be completely worthless because it is individually owned and operated as a franchise and doesn't share your information between locations, well that is the last straw for me. I came here out of convenience and it was not worth that much.

Dr Trinh and her office staff are VERY qualified and helpful. If you want a doctor who listens to…read morepatients concerns and gives quality health care I would highly reccomend Catherine Trinh.

Excellent doctor. Knowledgeable and caring. Explains causes and symptoms of all the issues you…read morehave. Highly recommend.

Reading these were a wow factor ~not dismissing anyone else's experience but it did make me realize…read morehow we mostly remember to "yelp" when we're upset rather than pleased or grateful. So I'd like to do that now. I've been with Chelmsford Family for 20+ yrs & are very happy with them & have not had any issues so severe. It's always clean. Every single nurse (esp Sue!) have ALWAYS been helpful, thorough and empathetic to every sick visit (my family of 5 all go here ) over the yrs. I started with Dr Byrne for my first born and Dr Scott stepped In for him when he retired. Altho he was an adequate Dr (this was a joke between my husband and I lol, cuz he was fine but not thorough ) I find Dr. Scott much more competent, thorough and just easier to talk to. And she's great with my kids which to me - is everything. Dr Nguyen is my boys' Dr and he's great with them too! Now the front desk can be curt but I will say they always call me back. They always keep me in the loop when I need something and they've never been rude to me, but I can see how they would have bad busy days sometimes ... trying to take care of so many different issues for everybody. It must be tolling. So in summation, this practice is pretty great. I would and do recommend them to my friends and family.

I would rather take my chances as Kristi Noem's puppy than ever allow Kathryn Maier to be in charge…read moreof my care. :~) Just because you CAN become a doctor doesn't mean you SHOULD. I've never met a healthcare professional with such an abhorrent bedside manner, I would recommend that she work behind a desk all day instead of with patients, but that doesn't seem fair to subject the computer to. She speaks to patients with disgust, disdain, presumption, condescension, and blatant animosity. The way she practices can only be described as lazy, spiteful, and petty; it is clear when you meet with her that she has no intention of helping you get better, her superiority complex prevents her from acting with the patients' best interests in mind, and instead she tosses out diagnoses to make her job easy. Any attempts to advocate for yourself are mocked and ignored, and the clinical notes are written with the intention of making her patients appear like stupid hypochrondriacs for daring to speak up. Lucky for her patients though, she very rarely actually documents the care she provides, and only seems to upload notes when she sees fit. The three notes that she DID write while I was under her care were: 1. Written "with the help" of AI, 2. Had many typos, and 3. Clearly took inspiration from Regina George in Mean Girls when writing the Burn Book. I came to this practice for years seeking help, but they refused to provide me with the care that I needed because they found it easier to blame all everything on me and accuse me of making myself sick. Turns out that it wasn't "anxiety" -- it was a tumor! :-) If you need a new PCP, you're genuinely better off relying on WebMD or asking someone who watches Grey's Anatomy for advice.

Westford Family Medicine is fantastic. I've been a patient there for 13 years, and Dr. Fragola is…read moreabsolutely outstanding. I've also worked with several of the nurse practitioners, and they have always treated me with the same level of care and professionalism. I've consistently had great experiences with the entire staff. I highly recommend this practice to anyone looking for attentive, compassionate, and reliable care.

Be careful if you go in , with a doctor's order in the computer, for an yearly EKG, as part of your…read morephysical. The airheads at the desk says you have a co pay of $45.00. With my insurance, $45.00 gets you a specialist, such as a cardiologist. There is absolutely no copay for a test that has already been entered into the system. I have top of the line insurance, and pay hefty copays, and deductibles. And that's not all! They tried the same thing last year! Both years I reported them to my insurance to be on the lookout. They straightened everything out. I'll stick to getting in in Lowell General. I don't need to have the stress and aggravation of these stupid front desk people!

I love that this is a one-stop shop of coordinated care. They have a very useful app, excellent…read moredoctors, and great staff. You can have your Rx filled while you get your labs or imaging done. Lots of parking too.

I've had 2 visits to the Atrius Chelmsford location-with a General Surgeon Dr Gutweiler for a…read morehernia and a mammogram. Dr Gutweiler seemed distracted by a woman he brought into the exam room with him without giving me a reason. I didn't leave with much confidence in him and went somewhere else for the hernia repair. Things happen, I get it. But I'm writing this because the mammogram tech caused a lot of pain to one breast then she had to do it again because it wasn't showing up the way she wanted to. It's been 2 days and my breast is still sore. Even if I have to face the Boston traffic I will not be returning to this site again!