Waypoint may be a good shop for larger boats, but my experience with a small portable outboard was…read morefrustrating due to pricing transparency and communication. I brought in my 2012 9.8hp Tohatsu to get a quote on fixing a minor lower unit leak. The staff were polite and got back to me quickly. The repair quote came back at $780.90, which is actually more than the price of a brand-new lower unit ($687.99). When I declined the repair, I was then billed $346.02 just to prepare the quote. After I pointed out that an environmental fee shouldn't apply to a quote, the bill was reduced to $259.79. I was never verbally told there would be a minimum diagnostic charge to produce the quote. The shop labor rate is $235/hour, which is fine if that's their pricing structure -- but it would have been helpful to know that before dropping off a small portable outboard. I don't blame the technician, and I'm sure this shop does good work. But for small outboards this pricing structure doesn't really make sense, and the lack of clear communication upfront created a bad experience. If the shop had simply said on the phone or at drop-off that there is a 1-hour minimum diagnostic charge ($235+) to produce a quote, I could have made an informed decision and avoided the situation. If you have a small portable outboard, I recommend getting clear pricing over the phone.

waypoint is hands-down the worst service company on the on the West Coast possibly the entire…read moreUnited States. I have never had a good experience with this establishment. Their parts department is a disaster. Their service is completely garbage. I cannot believe they get away with charging so much.

I specifically stated to repair my outboard without superseding the value as I was going to sell it…read moreonline as I got the motor on the back of a boat I bought and didn't need it. The man behind the counter acknowledged my request. I was a little surprised at the high price, but wasn't concerned, because he was the motor proffesional, and that just meant my motor was worth more then I thought. WRONG ! It was listed for two years for the exact repair price and I ended up going down on the price several times. It finally sold for a loss.. Lost over $200. I would have been money ahead to give it away for free un-repaired. I trusted you dang it !

I could count on one hand how often I have written a negative review on Yelp. Owner Dale is rude…read moreand unprofessional. I was told by him, "Get the hell out of my shop you're costing me money by talking." Perhaps we all have bad days, but don't take it out on others. I would give this shop a zero.

We first met Chuck S., yacht broker with Seattle Yachts who is based in their Anacortes office, at…read morethat town's boat show in early April. We ultimately used Chuck to both sell our previous boat and to purchase another this summer. So, we experienced his skills twice, both coming and going, so to speak. Chuck should be a textbook example of an ideal yacht broker. He was knowledgeable about the industry and boats, honest, full of energy, and eager to do whatever needed to be done. In both transactions he kept saying "I'm here for you" and he kept proving it. He always immediately returned my phone calls and texts. Finally, his after-sales service has been superb. (This review was done at my own suggestion).

Stay far away from Ken Monaghan he has an extreme lack of professionalism and has made some really…read morerude comments towards others in the industry burning bridges and setting a bad precedent for doing business. When you call Seattle yachts try to use a different broker.

I love Seattle boat they are so kind and caring! Even the other day I met a young man still in high…read moreschool with the last name Lytle and was so happy to be at his job and helped me get my cover and when my boat wouldn't start he came on a got the jump kit! Couldn't ask for a better customer experience.

Been a longtime customer and the service has declined significantly. Bring Tony back!!! It's lost…read moreany commitment to friendly familiar customer service and is just becoming a don't care factory.

They double dip on their service calls…read more They will charge you for a round trip to their location when their next or last service call was within a mile. This is known as double dipping in the industry. And when you confront them- they get nasty and charge your credit card without permission and add a 4% fee. DO NOT use this company!!

I have been dealing with Richard in the parts department over the past two years. He has been…read morefantastic, knowledgeable, polite in every instance. My motors are year 2000, making some parts requests a bit more challenging. Richard has provided a solution every time. I am totally satisfied with all of my parts interactions with Richard and would recommend him to anyone seeking Volvo Diesel parts help.

I can't say enough great things about Parker at Seattle Boat! He stayed in touch with me for over…read moretwo years--never pushy, always patient--and when the time was right, he helped me find the perfect Cobalt. Not only did he answer every one of my (many!) questions along the way, but he also personally arranged delivery from Seattle to Lake Chelan, directly to my boat slip, making the entire experience seamless and stress-free. Parker truly went above and beyond, and I'm so grateful for his professionalism, dedication, and genuine care throughout the process. If you're looking for someone who really puts the customer first, Parker is your guy!

I would be cautious when dealing with this company for a few reasons. We were looking at a used…read moreboat with them. The price was negotiated before we looked at it with the caveat that the boat was in good condition. They also signed a letter of intent on price with a new trailer vs. using one they had there. Experience when we got there to test drive was great and kid that took us out on the water was super nice. However when we pulled the boat out to look at the hull (when they said boat was in good condition), the entire outdrive was very chewed up (more than just the skeg itself). Parker who was the salesman kind of just dismissed us saying we couldn't make a deal that day (for various reasons) and went back on the letter of intent price we had in writing for both the boat (couple hundred bucks difference) and the new trailer price (couple thousand dollars difference). He said he would call the next morning and never did. Something must have happened with him going back on what he personally wrote in writing vs. what he said that day however having multiple dishonest practices is enough for me to not do business with them.

For our recent used boat purchase, Kris at Signature Yachts provided excellent customer service…read morefrom our first visit of the boat, through initial offer, surveys (helping schedule mechanical, rigging, and general survey), negotiations, and final purchase of the vessel. It was our first purchase and he provided guidance, and patiently answered my many noob questions. They even assisted us on our first voyage out through multiple draw bridges and the Ballard locks (given my wife and I had never done that!) If you're looking to sell, or buy (especially if you want a new Beneteau! They're a Beneteau dealer.) then I highly recommend Signature Yachts. Kris made the process as smooth as could be.

Absolute Incompetence !!! It should have been Easy, but my salesman, Rick Luce, made it so…read moredifficult for me, by, repeatedly, jacking me around & wasting my time with an "incorrectly" written purchase agreement, which put me at risk, that I had to Give Up the boat I wanted, at the Marina I wanted & waited a YEAR on a list to get a live aboard slip at !!!

What a great place to buy a boat!! Vic Parcells was amazing the entire process from the start thru…read morethe finish. More importantly the after sales contact/support has been unbelievable. Thank you a million times Vic & Crow's Nest! If you are looking for a boat make sure you check these guys out. Honest with integrity -- something becoming rarer and rarer these days. In a Sea of unscrupulous brokers its refreshing to know there are some great ones still floating out there taking care of people and still loving what they do. Can't wait to get my next boat from these guys. Cheers!

Top-notch. Superb customer service. When you are buying a yacht, you want to be treated well, and…read moreyou couldn't ask for a better experience.

Finding a good mobile mechanic that will work on stern drives is difficult in this area. Most of…read morethe greats are retired as this technology is getting long in the tooth. I was very pleased to find Lakeside Boat would visit my marina and work on my motor. The scheduling was hard to get done though - I was ready to find another mechanic before we started. Once the work was on the schedule, I felt good - going to get some maintenance (tune up/oil change) and have my manifolds replaced as they were getting on 5 years (routine to change them on that interval). Josh sent me a bill for parts estimated - and I know that that will vary to some degree once the work starts. Paid it right away because I wanted to get the boat in tip top again. During the day of the service, I got a call - a part was not anticipated, and it would add $900 to the bill. Ok. At that point, I'm kind of committed so I said OK. I didn't realize I was going to pay shop labor rate for Josh to drive to Kent to pick up those parts and then drive them to Edmonds. That added $1000 to the bill for delivery and then Josh waiting around. At the end of the day, I got the call that the boat was done - and because it would not start (it had been running for me reliably until then) another part was needed. Again, at that point I'm committed. Got the final bill via the online portal - and paid it right away even though I was at that point in total sticker shock. The total price came in over $5,000. I had questions. I finally got Josh on the phone - he's disappointed, I'm disappointed - because I've had mobile work done on my boat for years and years - and never had this feeling that I got fleeced. After the phone call... I still feel like I got fleeced. I inspected the work - it looks solid. They have a good mechanic. I question the business ethic however. Still waiting for an itemized bill.

I held off on writing this review as I was waiting to see how management was going to handle damage…read morethat was done to my boat while in their care over the winter. Unfortunately, they didn't think they were responsible for the damage so with that, I couldn't discourage using Lakeside enough. I dropped my boat off for winter storage and picked my boat up approximately 6 months later in the spring. When I picked up, I wasn't able to hook up the trailer because of damage to the trailer tongue coupler. After giving the boat a thorough check, it was noted that a hole was punched through on the forward end of the outboard engine cowling and there was damage to the back end of the boat. After lifting up the seats to access the underseat storage (pontoon boat with bench seating), every compartment was soaked and had standing water. The operations manager claimed it was because I dropped it off in November. Even though I paid over $3K for indoor winter storage, they blamed it on me for the time of year I dropped off the boat. I eventually found out that the boat was transported in the winter months with no cover on from Kent to Lake Stevens and then later from Lake Stevens to Fisherman's terminal area (about 90 miles in total) to their new shop. When pressed about who did the transportation, I was told, "by friends paying them in pizza and beer". Upon getting the boat in the water, I discovered that the starboard speakers on the boat were not working. Once again, none of these issues existed prior to or on the day of dropping off the boat to them. Lakeside was unwilling to take any responsibility for these issues so hopefully trying to save anyone else a headache by using them for future boat storage.