The store is located in a very hip area of Venice , Abbot Kinney . The owner Chis and his team are awesome. His store offers a great selection of Ray Ban glasses. They offer a personal service with a friendly touch. The store inside is beautiful. There are nice seats outside and anyone is welcome to seat outside. They also offer extended service to repair your glasses. They stand by their service is anything goes wrong. read more

I recently purchased a pair of Ray-Ban sunglasses from the Newport Beach store on February 22. At the time of purchase, I was clearly told that I had a 45-day return period. After a short time, I noticed small marks on the lenses, which appeared to be a product issue. On March 14, while I was near Venice Beach, I stopped by the Ray-Ban store there to process a return. Unfortunately, the experience was extremely disappointing. First, the store manager/owner immediately accused me of wearing the sunglasses the entire time, which was simply not true. The glasses were barely used, and the marks were the reason I came in. Second, he even attempted to clean the lenses himself but was unable to remove the marks, clearly showing that the issue was with the product itself. Third, he complained that he would be "taking the hit" because I was returning the sunglasses to a different Ray-Ban store, which should not be the customer's concern if the brand offers a 45-day return policy. Finally, he claimed that their system was not working properly and refused to process the return, leaving me with defective sunglasses and no resolution. Overall, this was a very disappointing customer service experience. Ray-Ban markets itself as a premium brand, but the service I received did not reflect that at all. Experiences like this make customers seriously consider switching to another brand. read more

Came in on a late Thursday afternoon to try on the RayBan Meta glasses. I walked in, yet no one greeted me nor said anything. Mind you, there was only one other customer there and two employees - one was assisting the customer but literally looked at me and looked back at their customer without acknowledgement, while the other was behind the till. Either of them could have literally just said "hi" or "hi, we'll be right there" but I kind of got some not-so-friendly and unwanted vibes, so I sucked it up because I came here for one reason - to try on the Meta glasses. And while I tried it on myself (without any help), someone finally acknowledged me after a few minutes. I knew exactly what I wanted after trying a few variations so I just ordered them at the store. Again, not very friendly, but it is what it is - just a transaction. read more

Thanks to Kristofer's assistance, He helped me find the meta glasses I've been searching for. I really appreciate him going the extra mile to make sure I got what I needed. My visit to this store was awesome, I'm even more of a Ray-Ban fan now! read more

Great service. Big selection. Fun place to shop for sunglasses. I recommend them if you like Ray Bans.

The physical space of the store itself is cool, it naturally blends into the Neighborhood & environment without being a commercial eyesore. Colin was welcoming & very helpful - assisting me in finding the exact model I was looking for. Olivia was kind & made the purchase transaction easy. I would return, as well as recommend the shop to a friend. read more

Chris was great! Saw him 3 times and got me the perfect prescription glasses, fit and style I needed! Highly recommended. Above and beyond customer service. Jim Redondo Beach, CA read more

WOW This place has the BEST customer service. CHRIS Thank you so much for all you did for us. Awesome guy Beautiful clean building Big selection read more

Ray-Ban - My husband wanted me to take a picture Chris thank you again - Eyewear & Opticians Near Me - Venice, California

I've had two pairs of Ray Bans that I was about to toss out because one of them (Aviators) was missing the little rubber nose piece and the other (Wayfarer) had a busted left eye piece. I've had both of them for years -literally like 10 years- I LOVE both styles and both are truly classic so I've kept them thinking I'd figure out what to do with them at some point. I was just about to throw them away because I figured I held onto them long enough, when I decided to Google "how to fix" Ray Bans. Good 'ol Googly moogly set me in the direction to the "nearest store" which I had no idea even existed! I called the Venice location and was told I could go online to purchase the glass replacement pieces and they would put them in the frame and the for the other, I could come in & have the nose piece fixed for free. WHAAAAAAAAAT?!? Hot diggitty!! Had I known this was an option I would have fixed them yearrrrrrs ago! I went onto the website, ordered those babies and as soon as they arrived I took my hiney right on down to the Ray Ban store to get my oldies lookin new again. The salesperson working was unable to put the new glass into the frames and I had to hang out for a while until the manager Chris got back to see if he was able to work some magic. THANK GOODNESS I waited because Chris put some MAD elbow grease in an effort to get the new glass pieces into the frames and was successful which meant I could wear them again!! Happiest girl ever!! Man, I missed these shades! SO HAPPEH I held onto them instead of tossing them out. Thanks Ray Ban for making such awesome "never go out of style" shades and thanks to the manager Chris for making HUGE effort to get my Wayfarer's put back together! #happycustomer read more

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I went to Ray-Ban in Venice Beach and I was able to change the lens of my glasses for a reasonable price within less than 10 minutes. The advisor helping me was Colin, and he was extremely helpful, informative, and friendly. I could not speak more highly of him. Thank you for the quick and efficient assistance. I'll be back soon! read more

The owner Chris is out of this world. I stopped in there after I got LASIK to replace my prescription lenses with the normal polarized ones. There was a mixup with the color/gradient of the lenses, and I texted Chris (he was nice enough to give me his cell) and he was super nice about it and ordered me the correct pair. Really kind and nice person with exceptional service and care. read more

Chris and Chris were both incredibly knowledgeable, patient and down to earth. Bought the last list in store of Meta RayBans. Chris-thanks for the love brother.... read more

This review goes to the manager, Chris. I concur with all of the positive and upbeat reviews about Chris. He really goes out of his way to help people and wants new customers to have a "positive 'Ray Ban' experience," to use his words. I originally called the Ray Ban store at the Grove, since that location is a little closer to where I live. I had found a pair of sunglasses on their website that I wanted to purchase. However, when I called the Grove location to ask a few follow up questions about the glasses I had found, the person with whom I spoke, Tre, that store manager, was very rude. (The yelp reviews at that location will bear this out). I was pissed off when I got off the phone with Tre. I considered just chalking it up and not buying glasses from Ray Ban. Fortunately, I decided to call the Venice location before throwing in the towel. When I called the Venice location, I spoke to Chris and he went above and beyond. I wanted to put prescription lenses in the sunglasses I liked that I had found online. I sent Chris my prescription. Unfortunately, my prescription is out of range for the Ray Ban glasses that I found online. Accordingly, Chris spent time on the phone discussing other options with me. Chris explained that my regular optician could probably fill the prescription. Ray Ban just has certain limitations. He suggested buying the frames I liked and letting my regular optometrist put lenses in those frames. He also texted me pictures of other glasses that are in range and in which Ray Ban could put in lenses with my prescription. He also suggested bringing in Ray Ban frames that I already had and putting prescription lenses in those frames. The point is, Chris went out of his way to give me good customer service and to try and help me find an alternative that would work for me. Talking with Chris changed my experience with Ray Ban. I will probably go to the Venice location and explore my options, even though the glasses I really wanted did not work out for me. I am looking forward to meeting Chris in person. Chris is my new "go to person" for Ray Ban glass wear. The Venice store is now my "go to location." read more

Though technically not new, this flagship Ray-Ban store is a great - and stylish - addition to abbot Kinney. Obviously the Ray Ban brand is pretty iconic but I think what sets this store apart is its selection and customer service (manager Chris is a standout). Highly recommended. read more

Great experience! I dreaded parking and the crowds, but Chris made it worthwhile. Based upon my phone call, he had preselected several pair based on my specific needs and had them ready to look at. I purchased two and am now sorry i did not buy more. A fun and pleasant shopping experience. read more

Chris and Trey where incredible today. They were very knowledgeable about the all the product, this was especially great because I have a big head. They were very genuine and patient. I ended up choosing two frames and couldn't be happier! Their covit practices are fantastic. I felt very safe in the store. Also I should say something about how beautiful the store is. What a fantastic aesthetic! Thanks fellas for the exceptional customer service! read more

Ray-Ban - Exterior - Eyewear & Opticians Near Me - Venice, California

Friendly and helpful staff. I bought a pair of Ray-Bans from a different store, only to realize a screw was missing from the frame. I went to this Ray-Ban store, and after explaining the situation, they were able to replace the missing screw, no questions asked. read more

Bought a pair of glasses as a extra backup pair here. They are fine. But the case design is flawed. The button ripped the leather case after only light rare use (like I said, this is a spare pair of glasses). I brought them in. Asked them to replace the case. The manager starts telling me how long the case lasts depends on how rough a customer is with them. Rough? These are spare glasses and this is the case that is meant to protect them. You think this tore because I'm being rough with it? It was easy to see the glasses were in immaculate condition and are hardly used. Way to stand behind your products! read more

Came in to the RayBan store and the team helped me get new nose pieces for my glasses. They were beyond accommodating and friendly. Really loved the experience and will definitely be back! Thank you Joe, Marina and Collin! read more

I was in desperate need of some new sunglasses today. I was worried about shopping for sunglasses with the delta numbers being so high and having a compromised immune system. Kilcuni one of the sales people there, was so helpful! He went above and beyond to help me out and make me feel safe. He sanitized each pair of glasses before I tried them on, and helped give me feedback back. He also sanatized his hands before touching the glasses. He made my shopping experience fun and took all my Covid concerns seriously. He was the best! Thank you read more

Chris and the entire staff, deserve a solid 5 star rating. I'm not one to write reviews (you can count them on one hand) but that's how strongly I feel about the incredible service I received. I've been to many eyeglass outlets these past several months and was ready to throw in the towel. The service and knowledge of product at these outlets, was lacking that badly. Then I learned Ray Ban had an outlet in Venice, Ca. and all that changed. The store is immaculate, the atmosphere's casual yet professional and there's no pressure involved. You'll receive top flight service from this Ray Ban Venice store. As Ray Ban experts, this crew provides solid information on everything from pricing, to manufacturing and options. That's not easy considering the hundreds of models and options offered. On the off chance they don't have a definitive answer, they'll search the company site, right on the spot and get you the answer. I saw this happen time and again, with other customers. You won't walk away, wondering if something was left unanswered.  Speaking of which, Chris and crew mine every possible option and configuration, until they're sure it's the absolute best pricing, on every model they carry. That's both a hallmark and indication of a well run business; to deliver accurately, quickly and consistently. I'm absolutely comfortable sending Chris friends and family because  they've proven themselves above and beyond. A new paradigm, Ray Ban's offering full customization on most products (talk about mix and match capabilities). The unbelievable discount pricing and professional service received from this store, prompted me to purchase 2 pairs of eyeglasses, plus a pair of the new wayfarers (also prescription)! In my case, Chris delivered on options I hadn't known about, or considered. That's important, I want salespeople who'll dig deep and expand on the basics. It's because of this, I sent him family and friends (they're not close by) because I know he'll make it work, no matter what. They allow generous returns and trial times, so it's risk free. I could go on but hope you've decided it's worth a call to the Venice store. I promise, you won't be disappointed.........take care! read more

This has been a terrible experience. The incorrect prescription was put in my sunglasses and this was verified by my eye doctor. They were sent back but there was another problem and they were then delayed two more weeks. Now having a problem getting the refund. The situation is still not resolved. read more

I went back for my sunglasses and Chris was really helpful, I bought another pair of glasses (this time bifocals), and helped me choose them, he was really patient and attentive. Thank you! read more

The store manager and the service he provided merits kudos. His knowledge about the brand and the myriad distinctions with the lenses is something one rarely experiences these days. If you want a pair or multiple pairs of glasses and want the guidance from professionals then you need look no further than this store. Their selection is second to none. read more

The guy who works there is super friendly, and really knows his products. If you are in the market, I highly recommend

I came in to browse and found out that they were having a sale. With a great selection, my wife bought a pair of sunglasses. Chris was extremely helpful and knowledgeable about eyewear including prescription glasses. I had an older pair of Ray Bans he offered to adjust for me for free. We ended up buying a second pair! I'm sure I'll be returning again. read more

Came in on 1/4 around 6pm to try on some sunglasses. Staff were super nice, friendly, and helpful. The experience was also COVID safe. My husband and I were well taken care of as we looked for the right lenses. We both love Ray-Bans and are glad we came in to buy a pair. read more